Cancel Moyra the easy way

Service summary

Moyra is a digital subscription service offering astrology, birth-chart analysis, numerology readings and prediction content delivered by app and web paywalls. Subscriptions provide ongoing access to personalised content behind a recurring payment model.

Who runs it

The legal operator listed for the product is Moyra sp. z o.o., headquartered in Poznań, Poland, founded in 2022 with leadership including CEO Mike Deimert.

Key features

Moyra offers birth chart reports, numerology analyses and prediction content delivered via app platforms. Purchases may be processed by resellers acting as the merchant of record (for example Zotlo was identified as a merchant of record for some purchases).

Web (merchant dashboard)

1. Identify the merchant of record for your purchase; if Zotlo processed your purchase, go to the Zotlo dashboard and sign in with the same email you used to purchase.
2. Open the subscriptions or billing section and locate the Moyra subscription.
3. Select cancel or manage and confirm cancellation. Save any on-screen confirmation or take screenshots.
4. If you cannot access the merchant dashboard, contact support as in the next steps.

iOS (App Store)

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find Moyra in the subscription list and select Cancel Subscription or turn off auto-renewal. Apple requires turning off auto-renewal at least 24 hours before the subscription renewal date.
3. Keep the Apple confirmation screen or email as proof.

Android (Google Play)

1. Open Google Play Store, tap your profile, then Payments and subscriptions then Subscriptions.
2. Select Moyra and tap Cancel subscription.
3. Keep the Google Play confirmation email as proof.

Phone

1. No phone number is published by Moyra for cancellations. The research data lists Phone: Not specified as a cancellation method.
2. If you find a phone number in other sources, use registered-post or email first so you have written proof.

Email

1. Send a clear email to [email protected] with subject: "Cancellation request - [your email used for purchase]" and include order reference, date of purchase, and last four digits of payment card if available.
2. Keep a copy of the sent email. If no reply after 7 days, escalate to your card issuer.

Post (registered letter)

1. Write a signed cancellation letter including your full name, email used to subscribe, order reference, and request to cancel immediate renewals.
2. Send by registered post to: Moyra, Kirk Ley Rd, LE12 6PE Loughborough, United Kingdom.
3. Retain the registered post receipt as proof of sending.

Moving / change of country

If you move countries this is not automatically a ground for refund or termination in Moyra's published policy. You should cancel the subscription via the merchant of record or app store used to make the purchase. Provide proof of change of address if you seek discretionary refund from the merchant.

Applicable law

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off may apply for contracts concluded online. For digital content, the right to cancel is lost once you expressly consent to immediate supply and acknowledge loss of the right to cancel.

Price increase

If Moyra increases a subscription price mid-contract, you may cancel if the change is a material contract variation and you do not agree. Provide the merchant's price change notification as proof. Relevant law: Consumer Rights Act 2015 (unfair contract terms) and CMA guidance on auto-renewal.

Death of subscriber

If the subscriber dies, provide a death certificate and the subscription can be cancelled by the executor or next of kin. Evidence required: certified copy of death certificate and proof of relationship or executor appointment. Applicable law: Consumer Rights Act 2015 for service performance obligations.

Legitimate ground / material breach

Moyra accepts only limited refund exceptions in its published policy: refunds where required by applicable law or confirmed billing error. For a legitimate ground such as failure to deliver paid content or confirmed billing error, supply screenshots, order references, and bank statements. Applicable law: Consumer Rights Act 2015.

End of commitment and cooling-off

Cooling-off period: 14 days under the Consumer Contracts Regulations 2013 for most online contracts commencing the day after the contract is entered into. For digital services that start immediately with your express consent and acknowledgement you lose cancellation rights, the 14-day right is lost. Provide copies of the initial purchase flow showing consent if you contest the waiver of the cooling-off right.

Before cancelling: negotiate

Research shows no consistent retention offers published by Moyra. There are no reported standard discounts or downgrades in official policy. If you want to request retention, contact [email protected] and ask for a downgrade or refund citing a specific reason (billing error, inability to use service). Keep all correspondence. If Moyra processed your purchase through a merchant (for example Zotlo), contact the merchant for billing adjustments.

What the cancellation saves (yearly math)

Use these published plan prices to compute annual cost:

• Moyra Monthly Package: £5.99 x 12 = £71.88 per year
• Moyra Yearly Package: listed as £29.99 per year (equivalent to £2.49 per month)
• Moyra Weekly Package estimated monthly: £19.96, annual: £259.48 (as provided)
• Moyra Plus (Weekly) monthly equivalent: £27.96, annual: £363.48

Example savings: canceling a Monthly Package saves £71.88 per year. Canceling a Weekly Package saves £259.48 per year. Moyra's published competitor in research: GoForma Start Sole Trader at £44 per month = £528 per year, which is more expensive than Moyra plans listed.

Key UK laws and regulator

The primary laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) issues guidance on unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online purchases starting the day after the contract is formed. That right is lost if you expressly consent to immediate supply of digital content and acknowledge loss of cancellation rights before download or streaming begins.

Escalation steps

1) Complain to Moyra first by emailing [email protected] and keep copies. 2) If the merchant of record was Zotlo, use the Zotlo dashboard for cancellation and billing inquiries. 3) If you paid by credit card, consider a Section 75 claim for qualifying card payments or contact your card issuer for chargeback. 4) Seek help from Citizens Advice and raise complaints with the CMA for unfair practices.

Check final billing

After cancellation, review your bank or card statement for any further charges. If an unauthorised renewal appears, contact the card issuer immediately to dispute the charge and request a chargeback.

Access and data

Cancellation usually stops future renewals but does not always delete your account. If you want data removal, request account deletion via [email protected] and specify you want personal data erased. Keep copies of your request.

Re-activation

If you decide to re-subscribe later, expect to sign up again through the same channel used previously (App Store, Google Play, or merchant dashboard). Prior billing or refunds are handled according to the merchant's policy.

Follow this checklist to cancel Moyra and protect your finances.

• Find the email used to buy Moyra and check whether the charge shows a merchant name like Zotlo or Zstore on your bank statement.
• If the merchant is Zotlo, sign in at the merchant dashboard (use same email) and cancel immediately.
• If purchased via Apple, open iPhone Settings - Subscriptions and turn off auto-renewal at least 24 hours before renewal.
• If purchased via Google Play, cancel in Google Play Subscriptions and save the confirmation email.
• If unable to cancel online, send a registered letter to Moyra, Kirk Ley Rd, LE12 6PE Loughborough, United Kingdom and keep the receipt.
• If you are charged after cancellation, contact your card issuer for a refund or chargeback and provide proof of cancellation.