Cancel Moz Local the easy way

Core service

Moz Local is a listings and local presence management product that helps businesses publish and monitor their business data across directories, monitor reviews and track local search performance.

Who uses it

Small and medium businesses that need to manage multiple business locations and maintain consistent NAP data across directories use Moz Local to centralise listings, monitoring and reputation features.

Company facts

Moz Local is positioned as a professional service for local SEO with paid plans for single business locations and multi-location management. Pricing is offered per location and includes monthly and annual billing options.

Web (dashboard) - full steps

1. Log in to your Moz Local account at the Moz Local dashboard.
2. Open the managed business location you want to cancel.
3. Find the subscription or billing section for that location.
4. Choose either "cancel on renewal" or "cancel with immediate effect" as presented.
5. Confirm the cancellation in the dashboard.

Mobile (iOS / Android) - full steps

1. Check if you can access the Moz Local dashboard using your mobile browser or app.
2. If the app does not expose cancellation, use the desktop dashboard to cancel.
3. Take a screenshot of the dashboard page showing cancellation choice or status for your records.

Phone - full steps

1. No published phone number for cancellation exists; Moz Local states cancellation must be done through the dashboard.
2. If you have a support contact from purchase communications, call that number and request a confirmation email or reference.
3. If support agrees to process cancellation, request a written confirmation by recorded email.

Email - full steps

1. If you have a support email address from billing communications, send a cancellation request with your account details and location ID.
2. Send the message by recorded email where possible and request a confirmation of cancellation and effective date.
3. If no confirmation is received, follow up with a recorded delivery letter.

Post (registered letter) - full steps

1. Prepare a signed, dated cancellation letter with your account name, account ID and clear instruction: "Please cancel the managed business location immediately" or "Please cancel on renewal".
2. Send by registered post to: Moz Local, 72 Hammersmith Road, W14 8TH London, United Kingdom.
3. Keep the recorded delivery receipt and a copy of the letter for escalation or chargeback evidence.

Note: Moz Local states that cancellation of a managed business location must be done through the Moz Local dashboard and that cancellation is immediate and irreversible. To avoid renewal fees you must cancel prior to the expiration of the business location term and at least 72 hours before the end of the billing period if you want to avoid being charged for annual renewal.

For additional support and comparison information, see BrightLocal listings management and competitor resources such as LocalVantage and LocalHQ.

Cooling-off (14 day right)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-day cancellation period for services bought online or off-premises. The cooling-off period starts the day after the contract is formed.

Required proof documents: order confirmation email, date of contract formation, and a clear written cancellation notice sent within 14 days. If services started during the 14 days at your express request, the trader may charge for the proportion of services supplied. Applicable law: Consumer Contracts Regulations 2013.

End of commitment / standard termination

Rule: After the cooling-off period, cancellation rights are governed by the Moz Local subscription terms. Moz Local requires cancellation through the dashboard and offers two options: cancel on renewal or cancel with immediate effect. To avoid being charged for annual renewal you should cancel at least 72 hours before the end of the billing period.

Required proof documents: dashboard cancellation screenshot or registered post receipt. Applicable law: Consumer Rights Act 2015 for contract fairness.

Price increase

Rule: If Moz Local increases the price and you wish to cancel because of that increase, check the subscription terms for explicit acceptance requirements. If the price change amounts to an unfair contract term you may invoke unfair terms provisions under the Consumer Rights Act 2015.

Required proof documents: notification of price increase from Moz Local and your account billing history. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Rule: If the account holder dies, next of kin or estate representatives should contact Moz Local with proof of authority and a death certificate. Moz Local does not publish a special death cancellation rule; use the dashboard if you have login credentials or submit a recorded letter with documentation.

Required proof documents: death certificate and evidence of authority to act. Applicable law: Consumer Rights Act 2015 for fair treatment.

Legitimate ground accepted by Moz Local

Rule: Research indicates Moz Local acknowledges cancellation choices in the dashboard and accepts requests to cancel immediately or on renewal. Moz Local also states that partner listings will not be reverted after cancellation, and listings become vulnerable to updates by data aggregators.

Required proof documents: dashboard cancellation confirmation or registered post receipt. Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiation

Retention offers: Research did not report specific retention discounts or offers from Moz Local. If you want to retain service, ask support by logged message in the dashboard or by replying to billing emails for a promotional rate or customised package.

How to ask: 1) Open a support ticket from the dashboard. 2) State the exact alternative price you need and the length of the commitment you will accept. 3) Request a written offer or coupon code by email. Keep written replies.

What cancelling saves you - yearly math

Use this calculation to estimate annual cost change when cancelling a paid plan. Prices provided from Moz Local pricing data:

• Lite: £16 x 12 = £192 per year. Annual listing price listed: £199 per year. Calculation: 16 x 12 = 192. Annual plan = £199.
• Preferred: £24 x 12 = £288 per year. Annual listing price listed: £299 per year. Calculation: 24 x 12 = 288. Annual plan = £299.
• Elite: £33 x 12 = £396 per year. Annual listing price listed: £399 per year. Calculation: 33 x 12 = 396. Annual plan = £399.

Observation: Monthly billing multiplied by 12 gives: Lite £192, Preferred £288, Elite £396. Moz Local annual listed prices are: Lite £199, Preferred £299, Elite £399. Cancelling an active monthly subscription avoids the corresponding monthly payments: for example, cancelling a Preferred monthly subscription saves £24 per month or £288 per year.

Cheapest real alternative from competitors (based on research): LocalHQ at £29 per month. Yearly comparison: LocalHQ £29 x 12 = £348 per year. If you are on Moz Local Lite at £16 per month (£192 per year) switching to LocalHQ would cost an additional £156 per year. The most economical competitor listed is LocalVantage at £39 per month for full managed services; LocalHQ at £29 per month is the lowest monthly competitor price reported.

Key UK consumer laws

The main laws that protect UK consumers for services like Moz Local are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Consumer Contracts Regulations set out the 14-day cooling-off right for most distance and off-premises contracts.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for most services purchased online. If you cancel during the cooling-off period the trader must refund payments within 14 days unless you expressly consented to immediate performance of the service and agreed that you would pay for services provided up to the cancellation date. Moz Local states Service Fees paid are non-refundable; this does not override statutory rights but indicates commercial policy outside the cooling-off period.

Auto-renewal and unfair practices

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If Moz Local's renewal or cancellation process is difficult to use or deliberately unclear, complain first to the company. If unresolved, escalate to Citizens Advice for guidance or the CMA for potential unfair practice concerns.

How to escalate

1) Complain in writing to Moz Local, keep copies. 2) If payment was by credit card and the charge qualifies, contact your card issuer for chargeback or Section 75 advice. 3) Seek guidance from Citizens Advice. 4) If the matter involves regulated financial or communications services, use the relevant ombudsman. Applicable laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Access and data

Immediate cancellations are irreversible according to Moz Local. Before cancelling, export any business data you need such as listings, review history and reports. If you cannot export from the dashboard, copy screenshots and keep copies of any important entries.

Final billing and refunds

Moz Local states Service Fees paid are non-refundable and cancellation will not entitle you to any complete or partial refunds. If you cancelled within the 14-day cooling-off period and you are entitled to a refund under the Consumer Contracts Regulations 2013, request the refund in writing and keep records of your request.

Re-activation and future listings

If you re-subscribe, note that Moz Local warns partner platforms will not revert listings after cancellation; listings will become vulnerable to unwanted updates by data aggregators. If you plan to return, retain any exported data to speed re-onboarding.

Before you cancel, follow this checklist to protect your business and rights.

• Log in to the Moz Local dashboard and identify the exact managed business location ID.
• Export all data and reports needed for records and future use.
• Decide whether to "cancel on renewal" or "cancel with immediate effect" in the dashboard.
• Cancel at least 72 hours before the billing period ends to avoid being charged for annual renewal.
• Take screenshots of the dashboard pages that show your cancellation request and status.
• If you require incontrovertible proof, send a registered letter to Moz Local, 72 Hammersmith Road, W14 8TH London, United Kingdom and keep the recorded delivery receipt.
• If you cancel within 14 days of purchase, state that you are exercising your right under the Consumer Contracts Regulations 2013.
• If you are refused a lawful refund, gather documentation and contact Citizens Advice for further steps.