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Step-by-step UK guide to cancel Moz subscriptions in 2026, timelines, legal rights and alternatives. Clear actions, address and refund facts.
| fastest method (name it + why) | Moz Local dashboard - cancellation is immediate and irreversible via the Moz Local dashboard |
|---|---|
| effective delay | Moz Local: immediate and irreversible; Moz Pro: takes effect at the end of the paid billing period |
| notice period | Moz Local: at least 72 hours prior to end of billing period to avoid renewal; Moz Pro: cancel so it does not renew at the end of the billing period |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not publicly disclosed by Moz |
| phone + hours | Phone cancellation not sufficient for Moz Pro; phone not listed for automated cancellation - Not published by Moz for hours |
| postal address for registered letter | Moz, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Moz is a provider of SEO tools and local listing services used by digital marketers and agencies. Products include Moz Pro for organic search and Moz Local for managed business listings.
Moz Pro offers keyword research, rank tracking and site auditing. Moz Local manages business location listings and listing data across partners.
Target users are digital marketers, agencies, enterprises and small businesses that need SEO and local listing management.
| Founded | 2004 |
|---|---|
| Founder | Rand Fishkin |
| Headquarters | Seattle, United States |
| Employees | ~359 |
| Parent company | iContact |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (account dashboard) | Sign in to your Moz account and cancel subscription or remove business location via Moz Local dashboard | Moz Pro - cancel effective at end of billing period; Moz Local - immediate | On-screen confirmation and email for some workflows | Easy |
| iOS / Android | Subscriptions billed through Apple/Google must be cancelled in the App Store / Google Play account | Immediate effect for store-managed subscriptions; access retained until end of paid period for some subscriptions | App store confirmation | Medium |
| Phone | Phone is not sufficient to cancel Moz Pro; limited for subscription cancellation | Not accepted for Moz Pro cancellation | No guaranteed proof | Hard |
| Email is not sufficient to cancel Moz Pro subscription | Not accepted for Moz Pro cancellation | No guaranteed proof | Hard | |
| Post (registered letter) | Send a signed notice to Moz postal address for formal notice; allow delivery and processing time | 5-7 business days delivery plus processing; send 10-12 days before deadline | Signed receipt from postal service | Medium |
If you need to cancel Moz Local because the business has moved, cancellation is possible via the Moz Local dashboard. Provide proof of relocation such as a commercial lease, change of business address registration or utility bill showing the new address. Moz Local cancellation is immediate and irreversible.
If Moz increases the subscription price for your existing plan and you do not accept the increase, you may cancel. Keep the notice Moz provided of the change and your payment history. Consumer Contracts Regulations may apply if the change occurs during a contract term and you have rights under the contract.
To cancel because the subscriber has died, send a signed letter and a copy of the death certificate and proof of executorship to Moz at the UK postal address. Include account identifiers so Moz can locate the account.
Research lists legitimate grounds that permit termination for cause: material breach by Moz and Moz entering insolvency or bankruptcy proceedings. For a material breach, provide written notice describing the breach and allow up to 30 days for remedy where specified by the contract. For insolvency, provide public filings or court documents. On termination for cause, Moz may refund prepaid fees covering the remainder of the term.
If your subscription is for a fixed term, cancellation will take effect at the end of the paid term unless contract terms allow early termination. For Moz Pro, cancellation prevents renewal but access is retained until the end of the billing period.
If you bought online or off-premises, you normally have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. Digital content that starts download or streaming with your express consent may not be refundable. Exercise the right by notifying the trader in writing within 14 days. See the Digital Markets, Competition and Consumers Act 2024 - cooling-off rights for renewal cooling-off obligations.
Moz has no retention offers reported in the available research. If you want to attempt retention, log in to your account and use the official support channels to request a discount, pause or downgrade. Request written confirmation of any offer. If Moz does not publish retention offers, ask for the offer in writing and do not accept verbal promises alone.
Moz lists prices in USD and does not publish exact GBP plan prices. Use these competitor examples for UK cost comparisons.
ProRankify - monthly £495. Yearly cost: 495 x 12 = £5,940 per year.
Aristral Loop - Solo monthly £499. Yearly cost: 499 x 12 = £5,988 per year.
Delivix - monthly £1,200. Yearly cost: 1,200 x 12 = £14,400 per year.
Growthack - monthly £2,500. Yearly cost: 2,500 x 12 = £30,000 per year.
Cheapest real alternative listed in research: ProRankify at £495 per month, £5,940 per year.
Consumer protections that apply include the Consumer Rights Act 2015 for services performed with reasonable care and skill and the Consumer Contracts Regulations 2013 for the 14 day cooling-off right. The Digital Markets, Competition and Consumers Act 2024 sets renewal cooling-off rights for subscriptions and renewal notices. See Digital Markets, Competition and Consumers Act 2024 - section 261.
The Consumer Contracts Regulations 2013 provide a 14 day cooling-off right for most online purchases, with a refund. Digital content that you consent to start immediately may be non-refundable once delivery has begun. The 2024 Act requires traders to provide a renewal cooling-off notice and an end of contract notice acknowledging cancellation and refunding any overpayment where due. For renewal cooling-off rights see the 2024 Act details.
If Moz refuses a lawful refund or you encounter unfair auto-renewal practices, first complain to Moz in writing. If unresolved, contact Citizens Advice for guidance, escalate to the Competition and Markets Authority where appropriate, and use your card issuer for chargeback or Section 75 where conditions are met.
After cancellation, verify the end date of access. Moz Pro cancellations usually stop renewal and access remains until the end of the paid billing period. Moz Local cancellation is immediate and irreversible; your listing and associated data will be removed from the Moz Local dashboard.
Export any reports, keyword lists and site audits before cancelling. After Moz Local cancellation the listing data is removed; export before cancelling to retain a copy.
To reactivate a subscription, sign in to your Moz account and subscribe again. If you need a refund or dispute, follow the formal complaint route and keep written evidence, delivery receipts and screenshots of confirmation messages.
Follow this checklist to cancel cleanly and protect your rights.
Not published by Moz
/ mois
Keyword research, rank tracking, site audits, link analysis (exact GBP pricing not published; Moz charges in USD)
Not published by Moz
/ mois
Managed business listings and listing data distribution (cancellation via Moz Local dashboard; fees non-refundable)
No commitment. Billoff helps you cancel or adjust your Moz subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£495
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£499 (Solo) - £1,200 (Growth)
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Provides an agentic SEO system using AI for content creation and optimization with flat-fee monthly pricing and local SEO included.
£2,500 (Growth System) - £5,000 (Authority Engine)
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Offers high-end, comprehensive search growth systems combining technical SEO, content strategy, and AI search implementation.
£1,200
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Specializes in SEO services for London businesses with no lock-in contracts.
Moz is available in many countries. Here are several frequently cited markets:
What you should know about Moz subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Moz subscription, whichever payment method you use.
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