Cancel My Perfect CV the easy way

Service overview

My Perfect CV is an online CV and cover letter builder that offers free templates plus paid premium subscriptions. It provides templates, recruiter-approved content suggestions and multiple download formats including PDF, Word and TXT.

Who runs it

The product is operated by My Perfect CV and owned by parent company Bold LLC. Headquarters are listed in Guaynabo, Puerto Rico. Support for UK customers is available through a UK email address [email protected] and a UK phone number.

Company facts

Website cancellation (Web)

1. Sign in at the My Perfect CV website using your account credentials.
2. Go to the user area labelled My accounts or My settings.
3. Select the subscription you want to cancel and choose Cancel subscription or similar option.
4. Confirm the cancellation on screen and note any on-screen reference number.
5. Wait for a confirmation email. If you do not receive one, check spam and then contact support by phone or email.

iOS subscriptions (App Store)

1. If you subscribed via the Apple App Store, you must cancel through your Apple ID subscriptions in iOS settings because Apple controls billing for in-app purchases.
2. Open Settings on your iPhone, tap your name, tap Subscriptions, find My Perfect CV and select Cancel Subscription.
3. Keep the subscription active until the end of the paid period, as Apple handles refunds and cancellations for App Store purchases.

Android subscriptions (Google Play)

1. If you subscribed through Google Play, open the Google Play Store app and tap your profile icon.
2. Select Payments and subscriptions then Subscriptions, find My Perfect CV and tap Cancel subscription.
3. Keep any confirmation email or screenshot of the cancelled subscription page as proof.

Phone cancellation

1. Call 0808 189 0676 and explain you want to cancel your subscription immediately.
2. Provide account details and ask the agent for a cancellation reference and a confirmation email to [email protected].
3. Record the date and time of the call and the agent name. If no confirmation is supplied, follow up by email or registered post.

Email cancellation

1. Send an email with the subject line 'Cancellation of contract' to [email protected] or [email protected].
2. Include your full name, account email, last four digits of the payment method and the date you want the cancellation to take effect.
3. Request a written confirmation and keep the sent email and any reply as proof.

Postal cancellation

1. Write a signed letter titled 'Cancellation of contract' addressed to My Perfect CV, 160 City Road, EC1V 2NX London, United Kingdom.
2. Include your account details and a clear statement that you wish to cancel the subscription.
3. Send by registered post and keep the certificate of posting and delivered receipt as proof of cancellation.

Cooling-off period (14 days)

If you bought the subscription online you have a 14 day right to withdraw starting the day after the contract was finalised. To exercise the right you must clearly state your wish to withdraw from the agreement to the trader by email or post. If you cancel within 14 days you are entitled to a refund unless you gave express consent for immediate access to digital content. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If My Perfect CV raises the subscription price during an existing contract you should review the terms in your account. If the company treats the price increase as a contract variation you have the right to cancel without penalty because unfair terms are regulated by the Consumer Rights Act 2015. My Perfect CV does not publicly list a bespoke price-increase policy.

Moving abroad

Moving overseas is not listed in My Perfect CV public terms as an automatic ground for refund or termination. You should cancel via your account or contact support and provide proof of change of residence such as a dated utility bill if you want to request a discretionary refund. My Perfect CV has not published a formal policy on relocation.

Death of the subscriber

My Perfect CV has not published specific procedures for cancellation after the death of a subscriber. The executor or next of kin should contact [email protected] and provide proof such as a death certificate to request account closure and any possible refund. Applicable law: Consumer Rights Act 2015 for reasonableness of contract terms.

Legitimate grounds accepted by My Perfect CV

My Perfect CV’s publicly stated grounds for termination beyond standard cancellation are not detailed in public terms. For contract defects or poor performance claim your rights under the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill.

End of commitment

If you are on a monthly rolling subscription you can cancel at any time and the subscription will not renew at the next billing date. If you are on an annual plan cancel before the renewal date to avoid the next year charge and check the renewal terms in your account settings.

Before you cancel: negotiate

My Perfect CV is reported to make retention offers in some cases but there is no standard public list of offers. To request a retention offer call 0808 189 0676 or email [email protected] and explicitly request a retention discount or a pause. Mention your cancellation date and ask for a lower monthly rate or extended trial. If the agent refuses, ask for a written refusal and a cancellation reference.

What cancellation saves you

Compare yearly costs using published prices. If you are on the Premium monthly at £16.95 per 4 weeks the yearly cost is calculated as 13 payments per year in a 4 week billing model. Calculation: £16.95 x 13 = £220.35 per year. If you are on the Premium monthly at £15.95 standard monthly billing the yearly cost is £15.95 x 12 = £191.40 per year. The Premium annual plan is listed at £59.40 per year which is a saving versus monthly.

Cheapest real alternative from research: My CV Buddy at £2.99 per month. Yearly cost for My CV Buddy: £2.99 x 12 = £35.88 per year. Savings example: switching from Premium monthly at £16.95 (4 week billing) to My CV Buddy saves £220.35 - £35.88 = £184.47 per year.

Consumer Contracts Regulations 2013

For online purchases in the UK you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you withdraw within 14 days you are entitled to a refund unless you gave express consent for immediate digital content access.

Consumer Rights Act 2015

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. If the service is defective or not delivered as described you can request remediation, reduction in price or a refund based on the Act.

Auto-renewal and the CMA

The Competition and Markets Authority monitors unclear auto-renewal and hard-to-cancel subscriptions. If you experience a hard-to-cancel process or misleading renewal information you may complain to Citizens Advice for guidance and escalate to the CMA if there is evidence of unfair practices.

How to escalate a dispute

First complain to My Perfect CV by email or post and keep proof. If unresolved, seek help from Citizens Advice. For card payments consider a Section 75 claim or a chargeback via your card issuer where applicable. If you paid by debit or credit card and the company will not refund, contact your card issuer to ask about chargeback or Section 75 protection for qualifying purchases.

Confirm access and downloads

After cancellation check you can still download existing CVs. If you lose access to downloads immediately and you paid for them, request a written explanation and a refund where applicable.

Final billing and refunds

Cancellation does not automatically guarantee a refund for the remaining part of the billing period. My Perfect CV’s published terms state subscription charges for the remaining billing period are not refundable if cancelled during the billing period. If you cancelled within the 14 day cooling-off period without consenting to immediate access to digital content you are entitled to a refund.

Data and re-activation

Decide if you want your account data deleted or retained. Request account deletion in writing to [email protected]. To re-activate later you can create a new account or contact support to restore access if the company supports that option.

Follow these steps to cancel and protect yourself.

• Log into My Perfect CV and cancel via My accounts > My settings and save screenshots.
• Save the confirmation email and note the cancellation reference.
• If you cannot cancel online, call 0808 189 0676 and request a confirmation email; record the agent name and time.
• If phone or email fails, send a signed registered letter to My Perfect CV, 160 City Road, EC1V 2NX London, United Kingdom and keep the proof of posting.
• If you cancelled during a paid period and were charged later, gather bank statements and cancellation confirmation and complain to My Perfect CV in writing.
• If the company refuses a legitimate refund, contact Citizens Advice and your card issuer about chargeback or Section 75.