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Digital registered letter with receipt of acceptance
Subject : Cancellation of My Skills Sphere agreement
Step-by-step guide to cancel My Skills Sphere in the UK, refund rules, rights and cheaper alternatives. Clear actions and contact details for 2026.
| Fastest method | Online link in your welcome email or the FAQ page - immediate self-service and fastest confirmation. |
|---|---|
| Effective delay | Access remains until the end of the current paid period; no fees charged after the end of that paid period. |
| Notice period | 0 days |
| Cancellation fee | £0 |
| Minimum commitment | Not published by My Skills Sphere |
| Phone + hours | Call (UK & EU) - Not published by My Skills Sphere |
| Postal address for registered letter | My Skills Sphere, 20-22 Wenlock Road, N1 7GU London, United Kingdom |
My Skills Sphere is a premium learning service focused on marketing topics, offering courses in strategic marketing, audience engagement and brand elevation. Subscriptions are billed automatically unless cancelled.
The service targets marketing professionals and anyone into marketing who needs ongoing access to specialised marketing training and skill development materials.
Below are the core facts about the product and payment model.
| Plan example | My Skills Sphere billed biweekly (equivalent monthly price shown) |
|---|---|
| Price (reported) | £23.88 per month (monthly equivalent of biweekly billing) |
| Auto-renewal | Yes - subscription auto-renews unless cancelled |
| Accepted payment | Credit card or mobile phone bill depending on chosen payment method |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (welcome email / FAQ) | Click the cancellation link in your welcome email or follow the FAQ cancellation link, confirm cancellation. | 5 minutes | Confirmation message or page - if shown | Easy |
| iOS / Android | Cancel through the in-app subscription management or via the app store billing section if purchased through the store. | 10 minutes | App store cancellation confirmation | Medium |
| Phone | Call support (UK & EU) and request cancellation; provide account details. | 10 to 30 minutes | Support email confirmation if provided | Easy |
| Send a cancellation request to support using your registered email address and ask for written confirmation. | 1 to 48 hours response time reported as not published | Support reply email | Easy | |
| Post (registered letter) | Send a signed cancellation request to the registered address by recorded delivery. | 5 to 10 working days delivery plus processing | Postal receipt and any reply by post | Medium |
If you move and can no longer use a local payment or the service is limited where you move, contact support with proof of move such as a scanned tenancy agreement, utility bill or change of address confirmation. My Skills Sphere's public policy does not publish exact automatic exceptions; provide documentary proof when requesting cancellation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If My Skills Sphere raises the subscription price during an ongoing contract and you do not accept the increase, you should notify the trader in writing and request cancellation. Keep the original payment records and any notice of price increase. This falls under general contract fairness rules in the Consumer Rights Act 2015.
Provide a copy of the death certificate and proof of authority to act on behalf of the estate. My Skills Sphere's published materials do not list a specific death policy; submit documentation and request cancellation and refund where applicable.
My Skills Sphere states that if you are dissatisfied you may contact Support for a refund; they will investigate complaints and usage data. The company may refund only the most recent payment within the subscription and will treat that refund as immediate cancellation. Required proof can include the complaint record, screenshots, or other evidence of service issues. Applicable law: Consumer Rights Act 2015.
Memberships can be cancelled anytime to avoid future renewals. There is no published minimum commitment. Notice period: 0 days. Applicable law: Consumer Contracts Regulations 2013.
For contracts concluded online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days, you are entitled to a refund for the amount paid, minus any pro rata charge for services you explicitly requested to start during that period. If you started digital content with your express consent and acknowledged losing your right to cancel, cooling-off may not apply.
My Skills Sphere's public records do not list standard retention offers. The research shows no published retention discounts or formal offers. To request a better rate or retention, call support or email and ask for a retention offer by quoting your account details and the exact renewal date. If you are dissatisfied, reference complaints or usage issues and request 'a refund of the most recent payment' as indicated in the cancellation policy.
My Skills Sphere billing example: the service charges the equivalent of £23.88 per month (reported). Yearly cost calculation: 23.88 x 12 = £286.56 per year.
Cheapest paid competitor shown in research: Skill Bubble Pro at £7.99 per month. Yearly cost: 7.99 x 12 = £95.88 per year. Saving vs Skill Bubble Pro: 286.56 - 95.88 = £190.68 per year.
Cheapest overall alternative in the competitor list: Skill Bubble Starter is Free. Saving vs the free Starter: 286.56 - 0 = £286.56 per year.
Another alternative: MuchSkills at £4.28 per month. Yearly cost using £4.28: 4.28 x 12 = £51.36. Saving vs MuchSkills: 286.56 - 51.36 = £235.20 per year.
Your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority monitors unfair subscription terms. Citizens Advice provides practical guidance on cancelling services: Citizens Advice - cancelling a service.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online service contracts. You are entitled to a refund if you cancel within 14 days, subject to a pro rata charge for any services you asked to start during that period. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; if the subscription is defective you may be entitled to remedy, price reduction or refund.
The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. Keep proof of cancellation and any confirmation. If My Skills Sphere refuses a lawful refund, escalate the complaint following the steps below.
1) Complain to My Skills Sphere in writing and allow reasonable time to respond. 2) If unresolved, seek guidance from Citizens Advice. 3) For card payments, consider a chargeback or Section 75 claim with your card issuer if the conditions are met. 4) If the account involves a regulated sector ombudsman, use that route as appropriate.
After cancellation you keep access until the end of your paid period. Confirm the final billing date in your account and check your payment card for the final charge. No further fees should be charged after the paid period ends.
If you want to keep course progress, export or screenshot key certificates and records before the access end date. To restart the service later, re-subscribe via the usual sign-up flow; your previous account may or may not retain history depending on My Skills Sphere retention rules which are not publicly disclosed.
Keep copies of confirmation emails, screenshots of on-screen confirmations, call logs and the registered post receipt for at least 6 months in case of disputes. Use these when contacting your bank or Citizens Advice.
Use this checklist to finish your cancellation cleanly.
£23.88
/ mois
Premium marketing courses, auto-renewal, billed biweekly (company reports €10.99 biweekly equivalent).
£23.88
/ mois
Same content, shown as monthly equivalent price based on reported biweekly billing.
No commitment. Billoff helps you cancel or adjust your My Skills Sphere subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£4.28
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Designed for individual professionals to track and showcase skills with a free tier.
My Skills Sphere is available in many countries. Here are several frequently cited markets:
What you should know about My Skills Sphere subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your My Skills Sphere subscription, whichever payment method you use.
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