Cancel My Trip the easy way

Service overview

My Trip is an online travel intermediary that sells flight, hotel and transport bookings and offers optional protection products. The company states it acts as an intermediary and that the contract for travel services is made directly with the named Service Provider.

Core features

My Trip markets travel booking services plus optional Cancellation Protection and a "Cancel For Any Reason" feature that, according to My Trip material, is valid up to 24 hours before scheduled departure or before airline check-in.

Company facts

Web

1. Sign in to your My Trip account or open your booking confirmation email and click the booking link.
2. Look for a cancellation option or a link referring to Cancellation Protection if you purchased it.
3. Follow the prompts and submit the cancellation form; save any confirmation message or reference number.
4. If no online cancellation appears, use the support form or email the address given in booking communications.

iOS

1. If you purchased via the My Trip iOS app and used an in-app purchase for protection, open the App Store and find your purchase history.
2. Request a refund via the App Store purchase report if instructed by My Trip support.
3. Contact My Trip support to confirm cancellation and request any additional documentation.

Android

1. If the purchase was made through Google Play, open Google Play > Account > Purchase History and locate the My Trip purchase.
2. Follow Google Play's refund request process if My Trip directs you to it.
3. Contact My Trip support to confirm the booking cancellation and obtain written confirmation.

Phone

1. Find the phone number in your booking confirmation or on My Trip communications (not published centrally by My Trip).
2. Call and provide booking reference, full name and reason for cancellation.
3. Request a reference number and an email confirmation of the cancellation.

Email / Support form

1. Compose an email with subject 'Cancellation request' and include booking reference, dates, and passenger names.
2. Send from the email used to make the booking to the address supplied in your booking confirmation or via My Trip's contact form.
3. Request written confirmation and expected refund timetable.

Post

1. Write a cancellation letter including booking reference, passenger name and contact details and sign it.
2. Send the letter by registered post to: My Trip, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and follow up by email or phone for confirmation.

Cooling-off (14-day right)

If you booked online, you may have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling-off period starts the day after the contract is formed. If you paid a deposit or full amount and cancel within 14 days, you are entitled to a full refund unless you expressly asked for services to start during the cooling-off period. Evidence required: booking confirmation, proof of payment and cancellation request. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If My Trip increases the price of a linked service after you've booked, check the booking terms. My Trip research does not show a published policy on unilateral price increases for bookings. Evidence required: original booking confirmation showing price and any notification from My Trip. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Moving house or relocation

Moving location is not automatically a statutory ground for cancelling travel services. If you purchased Cancellation Protection or a flexible ticket, you might be eligible for cancellation under that protection. Evidence required: proof of new address or relocation documents plus booking details. Applicable law: Consumer Contracts Regulations 2013 where applicable.

Death of a subscriber

Death of a named passenger is usually accepted as a compassionate ground by airlines and travel providers. My Trip acts as intermediary; you should contact the service provider directly and provide a death certificate and booking reference. Evidence required: certified copy of death certificate and booking confirmation. Applicable law: Consumer Rights Act 2015 and provider terms.

Legitimate grounds accepted by My Trip

Research shows My Trip distinguishes cancellations with and without Cancellation Protection and offers a Cancel For Any Reason option up to 24 hours prior to departure. Evidence required: proof of purchase of the relevant protection product and booking reference. Applicable law: Consumer Rights Act 2015 for the standard of service and contract terms.

End of commitment

If your booking includes an ongoing subscription or membership with auto-renewal, use your account cancellation path or contact support. Evidence required: account details and cancellation confirmation. Applicable law: CMA guidance on auto-renewal and unfair contract terms.

Before you cancel: negotiate

My Trip research does not show systematic retention discounts or explicit retention offers. When negotiating, present a clear request: state your booking reference, the reason for cancelling, and ask for either a voucher, partial refund or booking amendment. If you bought Cancellation Protection, request the cancellation via that policy and ask for the precise refund calculation. If your payment was made by credit card, ask whether a refund is eligible under Section 75 and be ready to escalate to your card issuer.

What cancelling saves you - compute the yearly saving

My Trip published two membership plans billed quarterly: Premium at £79 every 3 months and Medium at £49 every 3 months. Monthly equivalents from My Trip materials are Premium £26.33 and Medium £16.33.

Annual cost calculations:

• Premium: £26.33 x 12 = £315.96 per year.
• Medium: £16.33 x 12 = £195.96 per year.

If you cancel a Premium membership you save £315.96 per year. If you cancel a Medium membership you save £195.96 per year.

Cheapest real alternative from the competitor list: Practice Hub Solo plan is priced at £39 per month or £390 per year. Annual comparison:

• Premium My Trip: £315.96 per year.
• Practice Hub: £390.00 per year.

Verdict: the My Trip Premium at £315.96 per year is cheaper than Practice Hub at £390.00 per year by £74.04 per year.

Key UK consumer law

Your rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off for many online contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms may be unenforceable).

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practice. If you cannot locate a clear cancellation route, save all screenshots and correspondence to escalate the complaint.

Escalation steps

1) Complain to My Trip in writing and keep proof. 2) If unresolved, contact Citizens Advice for guidance and next steps. Use this official guidance for cancelling services: Citizens Advice - cancelling a service. 3) If payment was by credit card and the amount exceeds £100 and less than £30,000, consider Section 75 or a chargeback through your card issuer. 4) If the issue is sector-specific, escalate to the relevant ombudsman as appropriate.

How these laws apply to My Trip

My Trip states it is an intermediary and that the contract for travel services is with the service provider. This position affects how refunds and liability apply; always request written confirmation from My Trip and the service provider showing who is responsible for refunding you.

Check your account and booking status

After cancellation, confirm you have a cancellation reference or an email showing the booking status is cancelled. If you do not receive confirmation within 7 days, follow up by the channel you used to request cancellation.

Monitor refunds and final billing

If you paid up front, Citizens Advice confirms you are entitled to a refund within the cooling-off period. If services were provided during that period at your request, My Trip or the provider may keep the amount necessary to cover those services. Track the refund timeline and request dates in writing. If the refund is made to a credit card, the card statement should show the refunded amount; keep the evidence for escalation.

Data and re-activation

Request confirmation of any account data retention policy if you want your personal data deleted or to retain it for future re-activation. If you wish to re-activate, ask My Trip whether previous bookings or protections can be reinstated and whether new charges will apply.

Use this checklist to cancel efficiently and protect your rights.

• Gather booking reference, dates and passenger names.
• Identify whether you bought Cancellation Protection or Cancel For Any Reason.
• Choose your cancellation method (online, email, phone or registered post to the address below).
• Send cancellation request and keep a copy of the message or proof of postage.
• Request written confirmation and an expected refund date.
• If you do not receive a refund, contact your card issuer about chargeback or Section 75 if eligible.
• Contact Citizens Advice for guidance using their official page: Citizens Advice cancellation guidance.
• Keep all responses, screenshots and receipts for at least 6 months.