Cancel Mylimitless the easy way

Service overview

myLIMITLESS is a cinema subscription that gives unlimited access to participating Odeon cinemas in the United Kingdom, subject to exclusions for premium screens and some locations. It is designed for regular cinema visitors who want a flat-fee option for multiple visits.

Main features

Plans include unlimited standard screenings at participating Odeon sites, discounts on selected food and drink, and early access invites for some releases. Premium formats such as IMAX and some premium seats require a supplement.

Where it works

myLIMITLESS operates in the United Kingdom and access varies by cinema and seat type. Prices differ between standard sites and central London West End or Odeon Luxe locations.

Web

1. Sign in at your ODEON account.
2. Open the Membership section of your profile.
3. Choose the option to cancel your myLIMITLESS membership and follow on-screen prompts.
4. Record any confirmation message or reference shown; keep a screenshot.

Phone

1. Call 0333 004 4411.
2. Tell the agent you want to cancel your myLIMITLESS subscription and provide your account details.
3. Ask for the cancellation reference or confirmation and write it down.

Post

1. Write a clear cancellation letter including your full name, account email, membership number and a statement: "I wish to cancel my myLIMITLESS subscription".
2. Sign the letter and send via Royal Mail Tracked or Signed For to: Mylimitless, 124 City Road, EC1V 2NX London, United Kingdom.
3. Keep the Royal Mail receipt as proof.

iOS / Android

1. Open the ODEON app and go to your account or Membership section.
2. If the app shows subscription controls, follow the cancel flow in-app.
3. If your subscription is billed through Apple or Google, cancel through the Apple App Store or Google Play subscriptions interface instead.

Email

1. Check the ODEON help pages for a contact email or web form.
2. Send a clear statement containing your name, account email and membership number with the subject "Cancel myLIMITLESS".
3. Keep the sent email and any reply as proof.

Cooling-off period (first 14 days)

If your myLIMITLESS contract was concluded at a distance, you have a 14-day cooling-off period during which you may cancel and obtain a refund. If you asked for the service to start during the cooling-off period and service was supplied, the trader may deduct a proportionate charge for the part of the service already provided. Refunds must be returned within 14 days of receiving the cancellation notice. See the statutory text at legislation.gov.uk.

End of commitment

Monthly plans have a 3-month minimum term. Annual plans have a 12-month minimum term. You may cancel after the minimum term by giving 30 days notice; the effective delay is 30 days.

Price increase

Specific rules for cancellation following a price increase are not published by Mylimitless. If you receive a price increase notice, save the notice and ask support for confirmation of your right to cancel and any required proof. Applicable law: Consumer Rights Act 2015 regarding fair contract terms.

Moving abroad

Mylimitless has not published a specific policy about cancelling because you move abroad. Provide a copy of evidence such as a new tenancy or utility bill if you request early termination; the company policy on acceptance of this proof is Not published by Mylimitless.

Death of subscriber

Mylimitless has not published a stated process for cancellation after the death of a subscriber. If this situation applies, contact Mylimitless support and be prepared to provide a death certificate; acceptance of that proof is Not published by Mylimitless.

Legitimate grounds

Beyond the cooling-off right and end-of-term cancellation, Mylimitless does not publish a definitive list of other legitimate grounds for early termination. Applicable legal protections include the Consumer Rights Act 2015 for unfair terms and the Consumer Contracts Regulations 2013 for distance contracts.

Before you cancel - how to negotiate

Research does not report specific retention offers made by Mylimitless. To request a retention offer, contact support via phone 0333 004 4411 or the Membership section online and state that you are considering cancellation and would like to know available retention options or promotional rates. Save any written offer or reference number before accepting.

What cancellation saves you - exact yearly maths

Calculate annual cost by multiplying monthly price by 12 and compare to an annual prepay discount of £10 where applicable.

Standard plan: £16.99 x 12 = £203.88 per year. If you pay annually you save £10: £203.88 - £10 = £193.88 per year.

Standard + West End plan: £18.99 x 12 = £227.88 per year. With a £10 annual discount: £227.88 - £10 = £217.88 per year.

Plus plan: £19.99 x 12 = £239.88 per year. With a £10 annual discount: £239.88 - £10 = £229.88 per year.

Failed direct debit administration fee: £9.99.

Cheapest competitor in the provided research: YF Accounting at £50 per month. Monthly to yearly comparison: YF Accounting £50 x 12 = £600 per year. GoForma is £68 per month which is £816 per year. Choose the option that matches your needs - myLIMITLESS is a cinema product and the listed competitors are accounting services from the supplied research.

Key laws that protect you

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off period for distance contracts, and the Consumer Rights Act 2015 which ensures contract terms must be fair. The new 2024 legislation on subscription contracts also sets cooling-off rights; see the text at legislation.gov.uk.

Refund timing and deductions

If you cancel within the 14-day cooling-off period the trader must refund payments within 14 days of receiving your cancellation. If you agreed that the service would start during the cooling-off period, the trader can deduct a proportionate amount for the part of the service supplied. No penalty for canceling under the statutory cooling-off period may be imposed.

Escalation routes

If you cannot resolve the issue with Mylimitless, contact Citizens Advice for guidance and consider payment-protection routes such as card chargeback or, for qualifying card payments over £100, Section 75 claims. The Competition and Markets Authority highlights that unclear auto-renewal and hard-to-cancel subscriptions can be unfair; keep records of your cancellation attempts and any responses.

Access and final billing

After you cancel, access to myLIMITLESS will continue until the end of the 30 days notice period. Your final billing or refund will reflect any unused paid period in line with the contract and the cooling-off rules if applicable.

Data and account

Check your account profile for any saved payment methods. If you want data removed, request deletion through your account or support. Keep copies of confirmations and receipts in case you need to escalate a dispute.

Re-activation

You can re-subscribe after cancellation. If you re-join within a short time and a promotional rate was offered on cancellation, save any written offer as it may not be automatically re-applied on re-joining.

Follow this checklist to complete cancellation and preserve your consumer rights.

• Sign in to your ODEON account and attempt cancellation in Membership; take screenshots of each step.
• If using phone, call 0333 004 4411 and ask for a confirmation reference; write it down.
• If sending by post, mail a signed letter via Royal Mail Tracked or Signed For to Mylimitless, 124 City Road, EC1V 2NX London, United Kingdom and keep the receipt.
• Note your contract start date to check if you are within the 14-day cooling-off period or the 3-month/12-month minimum term.
• If within cooling-off, request refund and confirm method and timing; refunds must be processed within 14 days of cancellation notice.
• Keep records of all communications and receipts for at least six months in case of dispute.
• Check your bank or card statement for any administration fee such as the £9.99 failed direct debit fee and dispute any unauthorised charges.