Cancel NEU the easy way

NEU at a glance

NEU is referenced under multiple product families and services, including industrial additives and digital offerings. The corporate owner is NewMarket Corporation, established in 1887 and headquartered in Richmond, United States. NEU-branded services referenced in public pricing include fitness/digital apps, medical device subscriptions, and cosmetic clinic procedures.

Who uses NEU

NEU's services target industrial customers, government and original equipment manufacturers, and individual consumers for specific product lines such as fitness apps, medical devices and cosmetic procedures.

Company facts

Web

1. Sign in to your NEU account on the NEU website or the relevant NEU service site.
2. Open Account, Settings or Subscriptions and locate the active subscription.
3. Select Cancel or Manage subscription and follow on-screen instructions to stop auto-renewal.
4. Save or screenshot any confirmation page and save any confirmation email.

iOS (App Store)

1. Open the iPhone Settings app and tap your name, then Subscriptions.
2. Locate the NEU or NEOU subscription and tap Cancel Subscription or manage within the app if the app handles billing.
3. Keep the App Store confirmation email as proof.

Android (Google Play)

1. Open Google Play Store, tap the profile icon and select Payments and subscriptions then Subscriptions.
2. Find NEU or NEOU and select Cancel subscription.
3. Retain the Google Play confirmation email or screenshot.

Phone

1. Locate NEU support phone number from your contract or billing emails (if not published, use postal or email methods).
2. Call and request cancellation; ask for a reference number and the agent's name.
3. Record date and time and follow up in writing if you do not receive confirmation within 48 hours.

Email

1. Send a clear cancellation email with your full name, account identifier and a sentence such as: "Please cancel my NEU subscription immediately and confirm in writing."
2. Attach any proof of identity or invoice number if requested.
3. Save sent email and any reply. If no reply within 7 days, escalate to postal registered letter.

Post (registered letter)

1. Write a signed cancellation letter addressed to: NEU, Mabledon Place, WC1H 9BD London, United Kingdom.
2. Include your full name, account number, service subscribed and clear cancellation statement and date.
3. Send by recorded delivery and keep the proof of postage and any signed-for receipt.

Moving / Change of address

If you are moving and the service cannot be provided at the new address, provide proof such as a signed tenancy agreement, completed property purchase documents or utility bill in the new address. If NEU explicitly requires location-based service and cannot supply it, you can ask for termination and a refund proportionate to unused services. Applicable law: Consumer Rights Act 2015.

Price increase

If NEU increases price mid-contract and you did not previously agree to a mechanism permitting such increases, you may have a right to cancel without penalty. Provide the price change notice and your original contract as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

Provide a copy of the death certificate and executor contact details. Ask NEU to close the account and refund any unused prepayments. Applicable law: Consumer Rights Act 2015.

Legitimate ground - defective or misdescribed service

If the service was not provided with reasonable care and skill or was misdescribed, list the defect, dates and supporting evidence such as screenshots, medical records (for health services) or test reports. NEU must repair, replace, reduce price or refund under Consumer Rights Act 2015.

End of minimum commitment

If your contract had a fixed minimum term and that term has expired, notify NEU in writing that you are not renewing. Provide the contract start date and a final account statement if available. If NEU continues to charge after the end of the minimum term without consent, you have a right to stop payments and seek a refund for unauthorised charges. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (new contracts or renewals)

For most online or distance contracts, you have a 14-day cooling-off right. For subscription renewals the Digital Markets, Competition and Consumers Act 2024 gives a right to cancel during any renewal cooling-off period without penalty. Provide the order confirmation and cancellation notice. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

No publicly reported retention offers from NEU were found in the available research. You can request a retention offer by contacting support and asking for a discount, freeze, or switching to a lower-cost plan. Use a short script: "I want to cancel my subscription. Are there any retention offers, discounts, or lower-tier plans available to keep my account active?" Ask the agent to email any offer and set a 7-day expiry for the offer.

What cancelling saves you - concrete yearly math

Compute yearly cost for sample NEU/NEOU plans from published prices:

• NEOU monthly at £4.99: 4.99 x 12 = £59.88 per year.
• NEOU monthly at £14.99: 14.99 x 12 = £179.88 per year.
• NEOU annual at £34.99: 34.99 per year.
• NEOU annual at £99.99: 99.99 per year.
• Neupulse device initial device cost £500 plus subscription £20 x 12 = £240, so year 1 total = £740; subsequent years = £240 per year.

Example savings: cancelling a £14.99 monthly subscription saves £179.88 per year. Cancelling a £99.99 annual plan saves £99.99 per year. If you cancel the Neupulse subscription after receiving the device and you do not want the recurring service, stopping the £20 monthly subscription saves £240 per year.

Cheapest alternative found in public pricing for comparable services: NEOU annual tier at £34.99 is the lowest listed annual price in the NEU pricing set. Competitor pricing summary is limited in public research; the best directly comparable NEU plan is the £34.99 annual option for the fitness app.

Key UK laws that protect you

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and provisions in the Digital Markets, Competition and Consumers Act 2024 relating to cancellation during renewal cooling-off periods. For the 2013 Regulations see this official page. For the 2024 Act cooling-off rules see this official page.

Cooling-off and refunds

You have a 14-day cooling-off right for most online or distance contracts under the 2013 Regulations. The 2024 Act confirms a right to cancel subscription contracts during initial and renewal cooling-off periods without penalty. If you authorised immediate supply within the 14 days you may owe a proportionate amount for what was provided. These rules are set out in the Consumer Contracts Regulations 2013 and in the 2024 Act.

Escalation steps

1) Complain to NEU in writing and keep copies. 2) If unresolved, get help from Citizens Advice and local Trading Standards. 3) Use financial routes where applicable: Section 75 (for card payments over £100) or chargeback via the card issuer. 4) If the contract sits in a regulated sector, escalate to the relevant ombudsman. For unfair auto-renewal or hard-to-cancel subscription issues, the Competition and Markets Authority (CMA) is a relevant enforcer.

Check access and final billing

After cancellation, verify whether access continues until the end of the paid period or stops immediately and confirm any final refund amount and the date it will be issued. Save a final account statement and any email confirming the end date and refund amount.

Data and re-activation

Request a copy of your personal data if you need it for records. If re-activation is possible, ask whether your previous settings and data will be restored and whether a re-activation fee applies; if no fee is disclosed in writing, assume none applies.

Requesting refunds

If you cancelled within a statutory cooling-off right, request a full refund and cite the Consumer Contracts Regulations 2013. If the service was partially supplied with your consent within the cooling-off period, expect a proportionate charge. Keep all correspondence and dates for escalation.

Use this checklist to ensure a clean cancellation and preserve your rights.

• Find your contract or order confirmation and note start date and billing cycle.
• Decide cancellation method: email and registered post give the best written proof.
• If using post, send to NEU, Mabledon Place, WC1H 9BD London, United Kingdom and use recorded delivery.
• Keep screenshots of account pages, App Store or Google Play receipts.
• If within 14 days of a distance or online purchase, cite the Consumer Contracts Regulations 2013 for a full refund.
• Request written confirmation and a refund timeline; record agent name and time for phone cancellations.
• If no reply within 14 days, escalate to Citizens Advice and use card chargeback or Section 75 if eligible.