Cancel Notta the easy way

Product overview

Notta is an AI transcription and dictation service that converts audio into text, offers meeting transcriptions and searchable notes. It is available as a web app and mobile apps.

Who runs Notta

Notta is operated under the legal name NOTTA (CIN: 40103168731, Latvia), founded in 2020, headquartered in Tokyo, Japan. The CEO and founder is James Jason.

Main use cases

Use cases include note-taking for individuals, meeting transcription for businesses, accessibility support for people with hearing loss and dictation for copywriting and medical care.

Web - Cancel via Notta Web (recommended)

1. Open a browser on a computer and go to https://notta.ai/ and sign in to your account.
2. Click your profile image in the top right and select 'Billing'.
3. Click the 'Cancel subscription' button on the Billing page.
4. On the confirmation screen click 'Cancel subscription' again to process it. The Payment Method status will change from 'Auto-renewal' to 'Non-renewable'.
5. Keep a screenshot of the confirmation and the Billing page showing 'Non-renewable'.

iOS - Cancel via the App Store

1. Open Settings on your iPhone or iPad and tap your Apple ID name.
2. Tap 'Subscriptions'.
3. Find Notta in the list and tap 'Cancel Subscription'.
4. Follow Apple's on-screen prompts to confirm cancellation.
5. Apple controls refunds for App Store purchases; request a refund through Apple if needed. See App Store purchase guidance.

Android - Cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap 'Payments & Subscriptions' then 'Subscriptions'.
3. Select Notta and tap 'Cancel subscription'.
4. Follow prompts to confirm. For refunds use Google Play's refund process.

Contact Notta support (in-app feedback or email)

1. Open the Notta mobile app and use the in-app feedback feature to report issues with cancellation.
2. Alternatively email [email protected] including your account email, subscription type and request to cancel if you cannot cancel via web or store.
3. Keep the support reply as proof. Notta recommends contacting the Notta team via in-app feedback if there are issues cancelling.

Post - Registered letter

1. Write a signed request including your full name, account email and request to cancel your Notta subscription.
2. Send the letter by registered post to: Notta, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered delivery receipt as proof of your cancellation request.

Moving - change of residence

Rule: Moving alone is not a statutory automatic right to cancel a digital subscription. If the move affects payment method or local availability, contact [email protected] and request cancellation with supporting documents.

Required proof documents: proof of new address such as a utility bill, tenancy agreement or council letter. Notta has not published an explicit moving policy; supply the documents when contacting support.

Applicable law: Consumer Contracts Regulations 2013 may apply to distance sales during an initial 14-day cooling-off period for contracts concluded online (see cooling-off below).

Price increase

Rule: If Notta increases the price on a renewal, the trader must provide a renewal cooling-off notice and state the right to cancel for that renewal period. The Digital Markets, Competition and Consumers Act 2024 requires a cooling-off notice for each renewal.

Required proof documents: screenshot or copy of the renewal notice or billing message and the new price shown; your account billing history showing prior price.

Applicable law: Digital Markets, Competition and Consumers Act 2024, Section 266 - obligations to provide a cooling-off notice for renewal periods. See the legislation: cooling-off rights (2024).

Death of subscriber

Rule: Death of the subscriber typically requires the next of kin or executor to contact Notta and request account closure. Notta has not published a specific policy for death; contact [email protected] for account closure steps.

Required proof documents: death certificate and proof of authority such as probate documents or executor ID when requested.

Applicable law: Contract obligations cease on cancellation; for consumer protection general principles in the Consumer Rights Act 2015 remain relevant.

Legitimate grounds / service fault

Rule: If the service is not supplied with reasonable care and skill, the Consumer Rights Act 2015 gives the consumer remedies including repeat performance or price reduction. Notta's support page for billing problems directs users to contact [email protected].

Required proof documents: clear account of the fault, time-stamped logs/transcripts showing failure, screenshots and support correspondence.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment / subscription renewal

Rule: Subscriptions automatically renew unless cancelled. To avoid renewal you must cancel before the renewal date; canceled subscriptions remain active until the end of the current billing cycle.

Required proof documents: confirmation of cancellation from the Billing page or App Store/Google Play cancellation confirmation. Keep screenshots showing the Payment Method status as 'Non-renewable'.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off procedures and notice requirements.

Cooling-off (14 days)

Rule: For contracts concluded online or off-premises consumers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, with right to a refund, except when digital content has been downloaded or streamed with the consumer's express consent and acknowledgement that they lose the right to cancel.

Required proof documents: proof of purchase and any explicit consent given to start digital content during the cooling-off period.

Applicable law: Consumer Contracts Regulations 2013 (14-day cooling-off period) and the Digital Markets, Competition and Consumers Act 2024 requirements for renewal notices.

Before cancelling: negotiate

Retention offers reported by Notta: none publicly reported. Notta support guidance indicates you should contact [email protected] or use the in-app feedback to request cancellation support or ask about possible alternatives or billing adjustments.

How to ask: email [email protected], include your account email, subscription type, next billing date and request either a price adjustment, pause or explicit confirmation of cancellation. Keep all replies as written evidence.

What cancelling saves - exact math

Use the real Notta prices found for the UK market.

Notta Pro monthly (official site) = £12.99 per month. Yearly cost if billed monthly: £12.99 x 12 = £155.88 per year.

Notta Pro annual = £99.99 per year. Annual billing saves: £155.88 - £99.99 = £55.89 per year.

App Store example prices: Notta Pro monthly (App Store) = £14.99 per month -> £14.99 x 12 = £179.88 per year.

Cheapest real alternative from the competitor list: Experi at £9 per month or £79 per year. Annual comparison: Notta Pro annual £99.99 - Experi annual £79 = £20.99 saved per year by choosing Experi instead of Notta Pro annual. If on Notta Pro monthly billed monthly (£155.88/year) switching to Experi annual (£79) saves £76.88 per year.

Primary consumer law in the United Kingdom

Key laws: Consumer Rights Act 2015 (services must be provided with reasonable care and skill) and Consumer Contracts Regulations 2013 (14-day cooling-off period for online/off-premises contracts). For subscription renewals and renewal cooling-off notices see the Digital Markets, Competition and Consumers Act 2024 (Part 4, Chapter 2).

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Notta must make cancellation straightforward for web customers; the web Billing cancel button fulfils that requirement for web subscriptions.

Escalation path

Step 1 - Complain to Notta via in-app feedback or [email protected] and keep written proof. Step 2 - Seek help from Citizens Advice or local Trading Standards if Notta does not resolve the issue. Step 3 - For card payments you may use chargeback via your card issuer or Section 75 for qualifying card purchases; contact your card issuer for details.

Statutory rights retained

Even if Notta's own refund policy states subscriptions are non-refundable, statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 remain available where applicable.

Confirm cancellation and keep proof

Save a screenshot of the Billing page showing Payment Method = 'Non-renewable' or the App Store/Google Play cancellation confirmation. Keep any support email replies.

Access to your data and transcripts

Your subscription stays active until the end of the billing cycle. Export or download any transcripts and notes you need before the access end date. Notta's retention policy is not publicly detailed; export data promptly after cancellation.

Final billing and refunds

Canceled subscriptions remain active until the current billing cycle ends. Notta states remaining days are non-refundable; refunds are not generally offered by Notta. For App Store or Google Play purchases request a refund through Apple or Google. For billing problems email [email protected] and consult Notta refund guidance.

Re-activation

To re-subscribe sign back in to Notta Web or reinstall and subscribe again via the same platform used originally (web, App Store or Google Play). Re-subscription will start a new billing period.

Use this checklist to complete cancellation and protect your rights.

• Check next billing date and cancel at least 24 hours before it.
• Cancel via Notta Web or the platform used to subscribe (App Store or Google Play).
• Take a screenshot of the cancellation confirmation and Billing page showing 'Non-renewable'.
• Keep any support emails from [email protected] as written proof.
• Export all transcripts and data you need before access ends.
• If you purchased via Apple or Google and want a refund, file the refund request with Apple or Google.
• If Notta refuses to recognise a lawful cancellation, contact Citizens Advice or Trading Standards and consider card chargeback or Section 75 where applicable.