Weekly VIP (monthly equivalent)
£59.96
/ mois
Auto-renewable weekly VIP accessed as in-app subscription
Auto-renewable weekly VIP accessed as in-app subscription
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Novelpack the easy way
We generate and send your cancellation letter to Novelpack by registered mail
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Preview of your letter
PreviewSender
Recipient
Novelpack
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Novelpack agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Novelpack service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Novelpack service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Novelpack
Step-by-step 2026 guide to cancel Novelpack in the UK. Includes App Store, Google Play and PayPal cancellation routes, refund rules and a 4.3/5 rating.
Cardiff, United Kingdom
Professional Services
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Apple App Store or Google Play - cancel inside the store settings; immediate stop to auto-renewal in the store |
| Effective delay | Immediate for stopping renewals; access remains until the end of the current paid period |
| Notice period | 24 hours before subscription renewal |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Novelpack |
| Phone + hours | Not published by Novelpack |
| Postal address for registered letter | Novelpack, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Novelpack
Core service
Novelpack is a service delivered by Oy Novelpack Ab that provides mobile app content and paid VIP subscriptions with in-app purchases. The company is headquartered in Akaa, Finland and operates a mobile app available through the App Store and Google Play.
Who uses it
Novelpack targets businesses in the Finnish food-packaging sector for B2B contract packaging and manufacturers needing packaging materials and machinery. The app side offers VIP tiers and icoins through in-app purchases for consumer-facing content.
Company facts
| Legal name | Oy Novelpack Ab |
| Headquarters | Akaa, Finland |
| CEO | Jaana Hakkarainen |
| Founded | 1999 |
| Employees | ~1 |
| Main category | Professional-services (food packaging and industrial machinery) |
How to cancel Novelpack
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Apple App Store (iOS) | Cancel in iOS Settings > Subscriptions | 5-10 minutes | Subscription removed from Apple subscription list or screenshot | Easy |
| Google Play (Android) | Cancel in Google Play > Subscriptions | 3-10 minutes | Google Play purchase history entry or screenshot | Easy |
| PayPal recurring | Log in to PayPal and end the recurring payment | 5-15 minutes | PayPal confirmation screenshot | Easy |
| Website / Account page | Not published by Novelpack | Not published by Novelpack | Not published by Novelpack | Not published by Novelpack |
| Not published by Novelpack | Not published by Novelpack | Send receipt or response if received | Medium | |
| Post (registered letter) | Send registered letter to the cancellation address | 3-7 days delivery + processing | Registered post receipt | Medium |
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Media & Purchases, then View Account. If you see iTunes Store & App Store, tap Apple ID then View Apple ID.
- Scroll to Subscriptions and tap it.
- Find Novelpack in the list and tap Cancel Subscription or Cancel Free Trial.
- Keep a screenshot of the Subscriptions screen showing Novelpack is cancelled.
- Cancellation must be completed at least 24 hours before renewal to prevent the next charge.
Cancel via Google Play Store (Android)
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- Select Novelpack and tap Cancel subscription.
- Follow on-screen prompts and keep a screenshot of the cancelled subscription entry.
- Complete cancellation at least 24 hours before renewal to prevent the next charge.
Cancel PayPal recurring payments
- Sign in to your PayPal account at paypal.com.
- Go to Settings > Payments > Manage automated payments or Recurring payments.
- Select the Novelpack agreement and choose Cancel or Stop payments.
- Save the PayPal confirmation (email or screenshot) showing the recurring payment has ended.
Cancel by post
- Write a clear cancellation letter including your name, email used for the account, app store account ID if known, and a statement that you cancel the subscription immediately.
- Send by registered post to: Novelpack, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Keep the registered post receipt as proof of dispatch.
Cancel by reason
Cooling-off (initial purchase)
If you bought a subscription online and you wish to cancel within the 14-day cooling-off period under the Consumer Contracts Regulations 2013, you can cancel and request a refund unless you gave express consent for immediate download or streaming. Evidence required: order confirmation, store purchase record or screenshot. Applicable law: Consumer Contracts Regulations 2013.
Renewal cooling-off
The Consumer Rights Act 2024 requires a renewal cooling-off period for subscription renewals. A clear cooling-off notice must be provided at the start of each renewal cooling-off period. To cancel during the renewal cooling-off, notify the trader with a clear statement; keep your cancellation proof. Applicable law: Consumer Rights Act 2024 - cooling-off rights.
Price increase
If Novelpack increases its price for a renewal, customers may have the right to cancel the renewal under their contract terms or consumer law. Required proof: notice of price increase (email or app notification) and your subscription record. Applicable law: Consumer Rights Act 2015 and Consumer Rights Act 2024 measures on renewal notices.
Death of subscriber
When a subscriber dies, contracts may be ended by the estate or executor. Required proof: death certificate and proof of authority from the estate. The trader and consumer obligations cease for future payments once cancellation is communicated. Applicable law: contractual principles and Consumer Rights Act 2015 protections for unfair terms.
Legitimate ground or breach by the trader
If Novelpack breaches its service obligations (for example, stops providing contracted digital content), you may have the right to terminate the contract and seek remedies. Required proof: screenshots, failure notices, or official communications. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).
Non-payment or charge disputes
If you were charged after cancellation, request a refund from the payment provider first (Apple, Google, PayPal). If the payment was by a credit card and the provider will not assist, consider a Section 75 claim or a chargeback. Required proof: cancellation screenshot, transaction record. Applicable law: Payment card protections and guidance from Citizens Advice and the Financial Ombudsman Service where relevant.
Negotiate or save
Before cancelling - negotiate
Research finds no public report of specific retention offers from Novelpack. If you want to ask for a retention offer, use a direct, time-stamped channel: contact the App Store or Google Play support explaining you want to keep the service for less or request an alternative plan. Script: "I would like to avoid cancelling. Do you have any promotional or annual pricing available for my account?" Keep screenshots of any offer.
What cancelling saves you - math
Using Novelpack published prices: Weekly VIP is presented as a monthly equivalent of £59.96 (research figure). Yearly VIP is £129.99 per year.
Cost if you keep Weekly VIP for 12 months: £59.96 x 12 = £719.52 per year.
Cost for Yearly VIP: £129.99 per year.
Savings by switching from Weekly VIP to Yearly VIP: £719.52 - £129.99 = £589.53 per year.
Cheapest alternative from competitors listed in the research: Pick Pack Pro advertising published pricing from £0.30 per unit (30p/unit). Example price points from competitors: Pick Pack Pro 30p/unit, WSUK from £1.00 per pick, WSUK annual reference from £0.60 per pick.
Legal protections and escalation
Key UK consumer law
Applicable laws include the Consumer Contracts Regulations 2013 (14-day cooling-off for online purchases), Consumer Rights Act 2015 (services must be performed with reasonable care and skill; protects against unfair contract terms) and the Consumer Rights Act 2024 regarding renewal cooling-off rights. For renewal cooling-off text, see official cooling-off rights.
Auto-renewal and hard-to-cancel rules
The Competition and Markets Authority (CMA) scrutinises unclear auto-renewal and hard-to-cancel subscriptions. If Novelpack makes cancellation harder than signing up, you can raise a complaint with Citizens Advice for guidance on next steps and refer the issue to the CMA if necessary.
How to escalate
1) Complain in writing to Novelpack with proof of cancellation and request a refund where relevant. 2) If payment was made by card, consider a chargeback or a Section 75 claim with your card issuer. 3) Seek advice from Citizens Advice and escalate to the appropriate ombudsman or the Financial Ombudsman Service if the payment type is covered. Keep all records and timestamps.
What to do after cancelling Novelpack
Access and final billing
Cancelling stops future auto-renewals but access is retained until the end of the current paid period. Check your bank or card statement in the 7 days after cancellation to verify no subsequent renewals occurred.
Data and account
If you want your personal data removed, send a data deletion request to the account holder or app store developer contact if available. Keep a copy of the deletion request and any confirmation. If the developer contact is not published, use the App Store or Google Play developer contact mechanisms.
Re-activation
To restart service, re-subscribe through your App Store or Google Play account. Keep a note of the subscription tier you choose and verify the price before confirming the purchase.
Next steps and practical checklist
Use this checklist immediately when you decide to cancel.
- Cancel the subscription in the App Store or Google Play at least 24 hours before the renewal date and take a screenshot of the cancelled subscription screen.
- If you used PayPal, log in and cancel the recurring payment and keep the PayPal confirmation screenshot.
- Keep your original order confirmation or in-app receipt (email or screenshot).
- Check your bank statements for the next 7 days to confirm no further charge.
- If you were charged after cancellation, open a refund request via Apple/Google or PayPal purchase history and use the "Report a Problem" option where available.
- If the payment was by credit card and you cannot get a refund, contact your card issuer to discuss chargeback or Section 75 (if applicable).
- Keep copies of all correspondence, receipts and screenshots for at least 12 months.
Plans
Yearly VIP
£10.83
/ mois
Auto-renewable annual VIP with one-off yearly payment
Auto-renewable annual VIP with one-off yearly payment
No commitment. Billoff helps you cancel or adjust your Novelpack subscription without hunting down every detail alone.
Pros & cons
Pros
Mobile app subscription is cancellable through App Store and Google Play
Offers both weekly and yearly VIP tiers (annual price £129.99)
In-app purchases available for flexible access to premium content
Cons
Users report being charged after cancelling trial subscriptions (testimonial: "I did the .99 trail subscription. I canceled it. and now I am still being charged." - Google Play).
Complaints about a forced waiting period after subscribing before cancellation is permitted (testimonial: "difficult to cancel subscription. I found the option to cancel it, but its requiring me to wait 24 hrs from subscribing.").
Pricing for weekly plan is high when converted to a monthly equivalent (£59.96 monthly equivalent of weekly plan).
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Pick Pack Pro
/ mois
Transparent, itemised pricing with published rates from £0.30/unit and FBA prep services
iON Packaging
/ mois
Pay-as-you-go fulfilment with no minimum order volumes
WSUK
From £1.00 per pick (under 3kg)
/ mois
Flexible monthly rolling contracts and discounts for long-term commitments
Countries where Novelpack is available
Novelpack is available in many countries. Here are several frequently cited markets:
United KingdomFinlandIreland
Subscription & cancellation
What you should know about Novelpack subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Novelpack subscription, whichever payment method you use.
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