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We generate and send your cancellation letter to Noveltells by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Noveltells agreement
Clear step-by-step guide to cancel Noveltells in the UK, rights for refunds, and alternatives. App ratings: 4.7/5 (App Store), 4.59/5 (Google Play).
| Fastest method (name it + why) | Cancel via iOS or Google Play subscription settings - immediate stop to auto-renew and instant proof from Apple/Google receipts |
| Effective delay | Cancellation takes effect at the start of the next billing period; access retained until that date |
| Notice period | Cancel at least 1 day before the subscription period expires to avoid automatic renewal |
| Cancellation fee | 0 |
| Minimum commitment | No minimum commitment |
| Phone + hours | Not published by Noveltells |
| Postal address for registered letter | Noveltells, 100 Wood Street, EC2V 7AN London, United Kingdom |
Noveltells is a digital reading platform operated by Multibook International Publishing Group Limited that provides access to genre fiction and short stories. The service is available via mobile apps and web, with tiered access, in-app coin purchases and auto-renewing subscriptions for extra content.
Users can subscribe through in-app purchases on iOS and Android or pay via third-party web checkout. In-app coin packs are sold at fixed GBP prices (examples listed below) and subscriptions auto-renew unless cancelled.
| Legal name | Multibook International Publishing Group Limited |
| Headquarters | Hong Kong, China |
| Founded | 2021 |
| Support | [email protected] |
| Official service info | Official service page |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| iOS (Apple In-App Purchase) | Open Settings > Apple ID > Subscriptions > Select Noveltells > Cancel | 2-5 minutes | Apple subscription cancelled receipt in Apple ID and email | Easy |
| Android (Google Play) | Open Play Store > Profile > Payments & subscriptions > Subscriptions > Noveltells > Cancel | 2-5 minutes | Google Play subscription cancelled confirmation email | Easy |
| Web / Account page | Log in to Noveltells web account > Account or Subscription settings > Cancel (or contact support) | 5-15 minutes | On-screen confirmation or support email | Medium |
| Send clear cancellation request to support email | 2-10 minutes to send; reply within days | Keep sent email and any reply | Medium | |
| Postal registered letter | Send a signed cancellation letter to the registered address | Time to post + delivery tracking (3-10 days) | Royal Mail tracked delivery proof | Hard |
| Phone | Not published by Noveltells | Not published by Noveltells | Not published by Noveltells | Not published by Noveltells |
Rule - If you move and can no longer use the service for reasons tied to your new location, ask Noveltells for cancellation by emailing [email protected] with your new address and a request to cancel. Provide a copy of a recent utility bill or tenancy agreement as proof. Applicable law: Consumer Rights Act 2015 for fair contract terms.
Rule - If Noveltells raises the subscription price mid-contract and you do not accept the change, you are entitled to cancel without penalty. Required proof: the notification of price increase from Noveltells (email or account message). Mention the date the change takes effect and state your cancellation request in writing. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Rule - A deceased subscriber's estate can request termination. Required proof: death certificate and evidence of authority (executor letter) when requested by Noveltells. Applicable law: general contract law principles and the Consumer Rights Act 2015 where relevant.
Rule - If Noveltells fails to provide the service with reasonable care and skill, you may cancel and request a refund for the period affected. Required proof: screenshots, server error messages, or repeated failed access records plus dated correspondence with support. Applicable law: Consumer Rights Act 2015.
Rule - For any fixed-term subscription the contract ends at the agreed expiry. Cancel before renewal date to avoid auto-renewal. Required proof: contract or account subscription page showing term and renewal date.
Rule - UK consumers have a 14-day cooling-off period from the date of subscription to cancel for any reason and receive a refund. If you agreed to immediate access to digital content and gave express consent, Noveltells may deduct a proportionate amount for consumed content. Required proof: proof of subscription date and any express consent recorded. Applicable law: Consumer Contracts Regulations 2013 and the Consumer Protection (Regulation of Digital Markets) Act 2024 (2024 Act).
Retention offers reported - No specific retention offers from Noveltells are reported in the available information. If you want to negotiate, send a short email to [email protected] with subject "Retention request" and text such as: "I want to keep my account but need a lower price. Please offer a discounted monthly rate or trial extension." Include your account email and current subscription details. Keep any reply as written proof.
Example subscription charge observed in research: reported recurring charge of £14.99 per month. Yearly cost: 14.99 x 12 = £179.88 per year. If you cancel, you save £179.88 annually compared with keeping that subscription.
Other concrete prices available from Noveltells in GBP for in-app coins:
Promotional example observed from third-party offers: £0.79 promotional period followed by £43.12 per month; if you kept the post-promo price the annual cost would be 43.12 x 12 = £517.44 per year.
Cheapest competitor from the research set: Greymill at £100 per month = £1,200 per year. If you cancel Noveltells at £14.99/mo and switch to Greymill at £100/mo, you would pay 100 - 14.99 = £85.01 more per month; annual difference = 85.01 x 12 = £1,020.12 more per year. Summary: cancelling Noveltells at £14.99/mo saves £179.88 per year versus staying; switching to Greymill costs £1,020.12 more per year. Use these figures to decide whether to cancel or switch.
The main laws relevant to Noveltells and UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, as updated for the digital market. The Consumer Protection (Regulation of Digital Markets) Act 2024 introduced enhanced rights to cancel within cooling-off periods for digital subscriptions.
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of subscription to cancel and receive a refund unless you gave express consent for immediate download/streaming and accepted that you would lose the right to a refund for consumed content. See the 2013 Regulations and the 2024 Act (cooling-off rights).
1. Complain to Noveltells in writing via [email protected] and keep evidence. 2. If no satisfactory resolution, contact Citizens Advice or your local Trading Standards. 3. If payment was by credit card and over £100, consider a Section 75 claim with the card issuer. 4. For unauthorised or incorrect charges, request a chargeback via your bank. The Competition and Markets Authority (CMA) expects firms not to make cancellation unduly difficult or obscure auto-renewal terms.
After you cancel, keep the confirmation email, screenshot of the cancelled subscription in Apple/Google, or tracked post receipt. These are your proof if a charge occurs after cancellation.
Cancellation takes effect at the start of the next billing period; you retain access until that date. If a charge occurs after cancellation, dispute it with the payment provider and contact [email protected] quoting your proof.
If you want Noveltells to delete your account data, request account deletion in writing. Re-activation may require a new subscription. Keep copies of any deletion confirmation or re-activation terms provided by Noveltells.
Use this checklist to cancel cleanly and protect your rights.
£0
/ mois
Unlimited download and use for non-commercial purpose; limited story access; standard reading features; earn in-game currency through ad watching or daily check-ins
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Noveltells is available in many countries. Here are several frequently cited markets:
What you should know about Noveltells subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Noveltells subscription, whichever payment method you use.
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