Cancel NRLA the easy way

Overview

The National Residential Landlords Association (NRLA) is a membership organisation for private residential landlords in England and Wales. It provides legal and tax advice, templates and documents, tenant referencing, training and campaigning on behalf of landlords.

Core services

NRLA offers an advice line, 130+ documents and guides, property management software called Portfolio and paid tax and referencing services for members.

Who uses it

The NRLA is aimed at small and medium private landlords who want access to sector-specific guidance and tools. Membership tiers include Landlord and Business memberships.

Web cancellation (online)

1. Sign in to your NRLA member account.
2. Find the account or membership page and click the cancellation link or follow the account cancel flow.
3. Complete required fields and submit the form.
4. Keep a screenshot of the on-screen confirmation and note the date submitted.

Phone cancellation

1. Call the NRLA membership or support number from your account documents or website.
2. Tell the advisor you want to cancel your membership and give your membership details (name, email, membership number).
3. Ask for a cancellation reference and for a confirmation email to be sent to you.
4. Record the date and time of the call and the name of the agent.

Email cancellation

1. Compose an email to [email protected] with subject line Cancel Membership and include your full name, membership number and the date you want cancellation to take effect.
2. Request written confirmation of receipt and of the cancellation.
3. Save the sent email and any reply as proof.

Post / Written cancellation

1. Draft a signed letter stating your name, membership number, membership start date and clear statement Cancel my membership.
2. Send the letter by registered post to NRLA, 200 Union Street, SE1 0LX London, United Kingdom.
3. Keep the proof of postage or tracking number and a copy of the letter.
4. Allow time for the letter to be received and processed; follow up by email if no confirmation within 7 working days.

Moving address

If you are moving and wish to cancel because you no longer require membership services, notify NRLA in writing or via your account. Provide proof of new address such as a tenancy agreement or utility bill if NRLA requests verification. The NRLA accepts cancellation at any time by written notice per the NRLA member terms.

Price increase

If NRLA increases fees and you do not accept the new price, you may cancel. Provide the membership renewal notice showing the price increase and your written statement refusing the new terms. The Consumer Contracts Regulations 2013 apply where the contract is a distance sale and the increase is a unilateral change to the contract.

Death of subscriber

Close of membership on death: a named representative or executor should write to NRLA with a copy of the death certificate and a short statement requesting cancellation. Proof required: certified copy of the death certificate. Law reference: general contract closure rules and the NRLA's right to accept written notice.

Legitimate ground

NRLA membership may be ended at any time by informing NRLA in writing. If you claim a legitimate ground such as inability to receive services, include supporting documents: proof of incapacity, documentary evidence of service failure or medical letter. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

For annual memberships, notify NRLA in writing at least 10 working days before the anniversary of your membership start date to avoid automatic renewal. If you miss this notice window, the contract may auto-renew for the next period unless otherwise agreed.

Cooling-off period (14 days)

If you cancel within the 14-day cooling-off period under the Consumer Contracts Regulations 2013, you are entitled to a full refund for annual purchases. If services that constitute premium content or advice were used during that period, NRLA may charge a pro-rata fee for services consumed and refund the balance. Law reference: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research does not report standard retention discounts that NRLA offers. If you want to retain a lower cost, ask NRLA for options by email or phone and request any available discount or change of tier. Suggested script: "I want to keep my membership but I need a lower price. What retention offers or lower tiers are available?" Save any written offer as proof.

What cancelling saves - simple maths

Calculate yearly savings using NRLA published prices. Examples from published NRLA prices:

Landlord Membership: £125 per year. Savings if cancelled: 1 x £125 = £125 saved per year.

Business Membership: £250 per year. Savings if cancelled: 1 x £250 = £250 saved per year.

PortfolioPlus: £5 per month. Annual cost: £5 x 12 = £60 per year.

PortfolioPro: £11 per month. Annual cost: £11 x 12 = £132 per year.

Example switch saving: cancelling Landlord Membership (£125/year) and also cancelling PortfolioPro (£132/year) saves £125 + £132 = £257 per year.

The provided research does not include competitor prices for a direct cheapest alternative. If you need a rental management alternative price comparison, compare the NRLA member offers to third-party software or local agents and request their published fees.

Relevant UK laws

Your cancellation and refund rights are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and by consumer protection principles under the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 also sets rules on subscription cancellation and automatic renewal notices. See the statutory text: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - section 264.

Cooling-off and refunds

You have a 14 day right to cancel most distance contracts under the Consumer Contracts Regulations 2013 and to receive a refund. If digital content or advice was provided during the 14 days with your express agreement, the trader may charge for those services. Refunds must be processed within 14 days of cancellation notification; the 2024 Act further requires traders to issue an end of contract notice and make refunds within statutory timeframes including 24 hours for online notification where applicable - see section 261.

Escalating a dispute

First raise the issue with NRLA support in writing and retain proof. If unresolved, contact Citizens Advice for next steps and complaint options. For card payments, consider a chargeback or Section 75 claim with your card issuer where applicable. You can also reference guidance on cancellation refunds from Which? at Which? consumer contracts guidance.

Check access and services

Confirm the end date of your membership and whether access to advice lines, downloadable documents and Portfolio is revoked immediately or at the end of a paid period. Keep copies of documents you may need later.

Data and documents

Download important templates, documents and your Portfolio records before the cancellation takes effect if access will be removed. Ask NRLA in writing whether they will retain your data and for how long.

Final billing and refunds

If you cancelled in the 14-day cooling-off period you are entitled to a full refund. For annual renewals there is a 14 day refund window from the renewal date for annual renewing members. Outside cooling-off, membership fees are non-refundable according to NRLA policy unless otherwise stated.

Re-activation

If you want to rejoin later, NRLA has join pages for re-registration. See NRLA general pages for joining options: NRLA Join and NRLA Join Us.

Use this checklist to cancel NRLA and protect your rights.

• Find your membership start and renewal dates in account or emails.
• If cancelling before anniversary, send written notice at least 10 working days prior to the anniversary to avoid auto-renewal.
• If within 14-day cooling-off, submit cancellation and request a refund immediately.
• Use the online cancellation flow and take a screenshot of any on-screen confirmation.
• If cancelling by post, send a signed letter to NRLA, 200 Union Street, SE1 0LX London, United Kingdom and keep proof of postage.
• Keep copies of any membership communications, receipts and confirmation emails.
• If you used paid premium services during the cooling-off period, ask for an itemised charge for services used.
• If you do not receive confirmation, escalate to Citizens Advice or your card issuer for chargeback if applicable.