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We generate and send your cancellation letter to NTS by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of NTS agreement
Step-by-step guide to cancel NTS in the UK in 2026. Learn fastest methods, rights, refunds and next steps. Rating: not publicly disclosed.
| fastest method (name it + why) | Web - use the MY NTS area in the website or the NTS app because cancellations of recurring contributions are handled immediately in the MY NTS section |
| effective delay | Immediate via MY NTS (cancellation processed when user confirms in MY NTS) |
| notice period | Not published by NTS |
| cancellation fee (amount or 0) | Not published by NTS |
| minimum commitment | Not published by NTS |
| phone + hours | Not published by NTS |
| postal address for registered letter | NTS, Crown Way, CF14 3UZ Cardiff, United Kingdom |
NTS is presented in different contexts. The corporate entity is NTS Netzwerk Telekom Service AG, an Austrian professional-services company operating since 1995. Public information for support-type subscriptions also refers to "NTS" supporter tiers for NTS Radio-style supporter plans. This guide covers how to cancel recurring contributions and supporter subscriptions as handled through the NTS website, app stores and direct contact points.
NTS serves two distinct audiences in public materials: organisations needing network and security solutions, and supporters of the NTS radio/content platform who pay recurring contributions for supporter benefits. The practical cancellation steps below focus on supporter and recurring contribution flows found in NTS public documentation.
| Full legal name | NTS Netzwerk Telekom Service AG |
| Headquarters | Raaba-Grambach, Austria |
| CEO | Alexander Albler |
| Founded | 1995 |
| Employees | ~870 |
| Support email | [email protected] |
| Annual revenue | EUR 338 million |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (MY NTS) | Sign in, open MY NTS, manage recurring contributions, cancel subscription | 5 minutes | On-screen confirmation and email | Easy |
| iOS (App Store) | Manage subscriptions in the App Store account settings if subscription was set up through Apple | 5-10 minutes | App Store cancellation screen / email receipt | Medium |
| Android (Google Play) | Manage subscriptions in Google Play if purchased via Play Store | 5-10 minutes | Play Store confirmation | Medium |
| Phone | Call support to request cancellation (number not publicly published) | Variable | Call reference number if provided | Hard |
| Send cancellation request to [email protected] with account details | 1-3 days | Email reply | Medium | |
| Post (registered letter) | Send signed cancellation letter to postal address | 3-10 days processing | Proof of postage and any reply | Medium |
If you need to cancel because you are moving, send proof of new address (utility bill or tenancy agreement showing new UK or overseas address) with your cancellation request. NTS public materials do not list a specific relocation exception but will process cancellations on receipt of a clear cancellation request. Applicable law: Consumer Contracts Regulations 2013 for online services where a cooling-off period applies.
If NTS increases the minimum subscription price, NTS will notify subscribers by email at least 1 month in advance and give the opportunity to manually cancel the subscription. Provide the notification email if you cancel for this reason. Applicable rule: company notice practice from NTS public information.
To cancel because of a subscriber death, send a copy of the death certificate and your relationship to the account to [email protected] or by post. NTS public materials do not list an explicit death policy; supporting documents will be required for account closure.
NTS reserves the right to refuse or return contributions if they conflict with NTS mission and values. If you claim legitimate ground (for example, content or mission conflict), provide documented reasons and any evidence. NTS may refuse or refund contributions based on those grounds per their terms.
If your subscription had a fixed term, provide the contract or purchase confirmation showing the end date. NTS public information does not publish a standard minimum commitment period.
Supporters or gift purchasers are entitled to a refund for up to 14 days after receipt of payment by submitting a ticket via the NTS Support Portal. If digital content was downloaded or streamed within that 14-day period, the right to cancel for digital content ends on the user starting the download or streaming. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off rights. See the legal reference: Cooling-off rights (2024).
NTS public materials do not list specific retention discounts or offers to persuade supporters to remain. There are no reported standard retention offers in the available documentation. To ask for a retention offer, contact [email protected] or use the support portal and request possible tier changes or time-limited discounts. Record the reply and any new price as proof.
Use your current monthly tier to calculate annual savings. Examples from NTS supporter tiers published in public pricing:
Cheapest real alternative to a supporter subscription is often a free-tier streaming service or a lower-cost supporter model. Examples of alternatives and their typical UK monthly price points (public market prices): Mixcloud Select about £4.99 monthly; Spotify Premium about £10.99 monthly. Check those providers directly for current prices and cancellation policies.
Your rights are protected under the Consumer Rights Act 2015 for services performed with reasonable care and skill, and under the Consumer Contracts Regulations 2013 which set a 14-day cooling-off period for many online service contracts. The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.
The Consumer Contracts Regulations 2013 give a 14-day right to cancel most online or off-premises service contracts and obtain a refund. For digital content, the right ends if you start downloading or streaming the content during that 14-day window. The Digital Markets, Competition and Consumers Act 2024 reinforces cooling-off rights and end of contract notice obligations; see section 261 - end of contract notice and refunds.
If NTS does not resolve your cancellation or refund, first send a clear written complaint to NTS support and keep records. If unresolved, contact Citizens Advice for next steps and complaint handling: Citizens Advice - cancelling a service. For card payments, consider Section 75 or a chargeback via your card issuer if the payment qualifies.
After cancellation, keep the confirmation email or screenshot showing the cancellation date. Check your next bank or card statement to ensure no further payments are taken. If an overpayment occurred, request a refund and a final billing statement from NTS support.
If you want data deleted, submit a data deletion request to [email protected] or the support portal. Request a record of what personal data NTS holds for your account and ask for account closure confirmation.
To re-activate, sign up again via the website or app. Keep any promotional emails that may include re-join offers and check that your previous payment method is removed if you do not wish to auto-renew.
Follow this checklist to make cancellation and follow-up efficient.
£3.99
/ mois
Live tracklisting on channels; tracklist timestamps on archived episodes; 20% discount across NTS store; Supporter-only Discord channels
£9.99
/ mois
All entry tier features plus early access to merch and eligibility to submit a mix for broadcast
£35.99
/ mois
All mid tier features plus exclusive Supporter merchandise and higher-profile benefits
No commitment. Billoff helps you cancel or adjust your NTS subscription without hunting down every detail alone.
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NTS is available in many countries. Here are several frequently cited markets:
What you should know about NTS subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your NTS subscription, whichever payment method you use.
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