Cancel Nu Date the easy way

Service overview

Nu Date is an online matchmaking platform that positions itself for busy professionals seeking romantic connections. The service uses technology to match singles and facilitates initial contact and meetings.

Who uses Nu Date

Nu Date targets singles looking for curated introductions rather than general swipe-based matching. The platform is written about as a professional matchmaking option rather than a mass-market dating app.

Company facts

Web / Account panel - detailed steps

1. Open your browser and go to the Nu Date website and sign in to your account.
2. Navigate to Account, My Subscription, or Billing sections.
3. Locate the active subscription and choose Cancel subscription or Disable auto-renew.
4. Follow on-screen prompts and keep a screenshot of the confirmation.
5. Check your email for a confirmation message; save it as proof.

iOS - detailed steps

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Nu Date in the list and tap Cancel Subscription.
4. Keep the Apple confirmation email or take a screenshot of the subscription status showing 'Cancelled'.

Android - detailed steps

1. Open the Google Play Store app and tap the profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select Nu Date and tap Cancel subscription.
4. Keep the Google Play cancellation email or take a screenshot.

Phone - detailed steps

1. Find Nu Date support phone number if listed in your account or on invoices.
2. Call during business hours and request cancellation; ask for a reference number.
3. Follow up by email or by creating a support ticket referencing the call and reference number.

Email - detailed steps

1. Send an email from the account email address stating: "Please cancel my Nu Date subscription - username / account ID - request immediate confirmation."
2. Request a written confirmation with the effective cancellation date.
3. Keep the sent message and any reply as proof.

Post (registered letter) - detailed steps

1. Write a signed letter including your full name, account identifier, date of birth, and a clear instruction: "I request cancellation of my Nu Date subscription and cessation of future payments."
2. Send by registered post to: Nu Date, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt and any reply.

Moving / change of residence

If you can no longer use the service because you permanently moved outside the service coverage area, Nu Date has not published a formal relocation policy. Provide proof such as a dated utility bill, tenancy agreement or proof of new address. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Nu Date increases recurring prices during an ongoing contract and the contract allows unilateral price rises without notice, you can reject the change and treat it as termination when the increase is not part of the original agreement. Provide the notification of price rise from Nu Date and your original contract. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Death of the subscriber

To close an account after a subscriber dies, provide a death certificate and proof you are the executor or next of kin. Nu Date has not published public procedures; use the account closure request channel and attach documents. Applicable law: Consumer Rights Act 2015.

Legitimate grounds (illness, incapacity)

Nu Date has not published an explicit list of acceptable legitimate grounds for early termination. Where relevant, submit official medical certificates or legal documents supporting incapacity. Applicable law: Consumer Rights Act 2015.

End of commitment

If you are at the end of a fixed-term subscription, cancel before renewal to avoid auto-renewal charges. Proof: your contract or billing statement showing the end date. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewals.

Cooling-off (14-day cancellation)

For contracts concluded online or off-premises, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 starting the day after the contract is entered into. To use it, notify Nu Date in writing within 14 days. If you asked Nu Date to start services during that period, Nu Date may charge for services provided up to cancellation. Provide your order confirmation and the cancellation message. Applicable law: Consumer Contracts Regulations 2013 - link.

Before you cancel - how to negotiate

Research shows no public record of retention offers from Nu Date. To request a retention offer, contact support via your account or by email and ask for a discounted renewal, a pause, or a reduced monthly plan. Example message: "I wish to cancel my subscription but would consider staying for a reduced rate. Please offer any retention discount or a pause for X months." Save all replies. If billed via Apple or Google, request a refund or subscription adjustment through those platforms.

What cancelling saves - compute yearly costs and cheapest alternative

Nu Date does not publish its subscription prices publicly. Use alternatives with published prices to estimate savings by switching. Engager.app: £9 x 12 = £108 per year. Taxmo: £9.99 x 12 = £119.88 per year. Countee: £14.90 x 12 = £178.80 per year. Practice Hub: £39 x 12 = £468 per year. Verdian PMS: £325 x 12 = £3,900 per year. The cheapest real alternative listed is Engager.app at £9/month or £108/year. Switching to Engager.app would cost £108/year.

Key UK consumer laws

The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off period and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Cooling-off and digital content

You have 14 days to cancel online or off-premises contracts under the Consumer Contracts Regulations 2013 starting the day after the contract is made. The right is lost for digital content if you agreed to immediate access and acknowledged loss of the right. Official guidance is available at Citizens Advice.

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. From the Digital Markets, Competition and Consumers (DMCC) Act 2025, new rules will require clearer cancellation routes and reminders for subscription renewal. If Nu Date makes cancellation difficult, you can complain to Citizens Advice and the CMA.

Escalation steps

1) Complain in writing to Nu Date and keep evidence. 2) If unresolved, get advice from Citizens Advice at their cancellation page. 3) For card payments over £100, consider Section 75 or contact your card issuer for chargeback. 4) If an industry ombudsman covers the sector, escalate there.

Check final billing

Confirm whether Nu Date will charge until the end of the billing period and whether you are eligible for a pro-rata refund. Nu Date's public refund notes indicate a pro-rata refund is available if 40% or more of the current billing period remains unused. Refunds are credited within 7-10 business days if eligible.

Access and data

Decide whether to delete your profile or keep it dormant. If you want your data removed, send a data deletion request and keep the reply. For digital content and messages, request a copy of your data if needed.

Re-activation and records

If you plan to re-join later, keep a copy of the cancellation confirmation and the date your subscription ends. If re-activated, note any promotional discount expiration.

Follow this checklist to cancel Nu Date and protect your consumer rights.

• Log in and attempt cancellation via the account panel; take screenshots of each step.
• If billed via Apple or Google, cancel through their subscriptions and save confirmation.
• If no online option, send an email or a signed registered letter to Nu Date, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• Keep all confirmation emails, screenshots and registered post receipts as proof.
• If within 14 days of purchase, submit a cooling-off cancellation referencing the Consumer Contracts Regulations 2013 and request a full refund.
• If services were supplied during the cooling-off period, expect a charge for the portion used; request a calculation in writing.
• If you do not receive a refund when due, contact Citizens Advice and consider chargeback for card payments.