Weight Loss Medicated Programme (12-month plan)
£54.60
/ mois
Personalised treatment, ongoing clinical care, personalised insights, progress tracking.
Personalised treatment
ongoing clinical care
personalised insights
progress tracking.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
Numan
80 Cheapside
EC2V 6EE London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Numan agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Numan service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Numan service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
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Numan
Learn how to cancel Numan in the UK in 2026, pause subscriptions, refunds and rights. Includes Trustpilot 4.6/5, exact steps and official contacts.
https://www.numan.com
London, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Online account - fastest because you can Pause or Cancel instantly from your dashboard via Numan Help |
|---|---|
| effective delay | Immediate via account if cancelled before clinician approves prescription; otherwise charges may apply until end of the billing or commitment period |
| notice period | 0 days for standard cancellations; commitment packages may require minimum term - see specific package terms or exit commitment |
| cancellation fee (amount or 0) | 0 for standard subscriptions; final payment may be taken for certain plans (example: Cypionate plan - final payment taken after three months to cover four-month supply) |
| minimum commitment | Varies by plan - examples: 12-month weight loss packages exist; specific minimum commitment published per package on Numan commitment page |
| phone + hours | Not publicly disclosed by Numan |
| postal address for registered letter | Numan, 80 Cheapside, EC2V 6EE London, United Kingdom |
What is Numan
Overview
Numan is a London-based private telehealth company trading under Vir Health Limited. Numan offers prescription and non-prescription products, clinician consultations, blood testing, and ongoing care programs for weight loss, hair loss, erectile dysfunction, metabolic health and longevity.
How Numan works
Users complete an online clinical assessment, clinicians review suitability, and medicines are dispensed through registered pharmacies. Subscriptions are used for ongoing treatments such as weight loss medication and injectable therapies.
Company facts
| Legal name | Vir Health Limited |
|---|---|
| Headquarters | London, United Kingdom |
| CQC registration | Numan is registered with the Care Quality Commission - registration referenced in company materials |
| Support | Email: [email protected] |
How to cancel Numan
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web - Account dashboard | Log in, open subscription, click Pause or Cancel | Minutes | On-screen confirmation and email | Easy |
| Email [email protected] requesting cancellation and reason | 1-5 business days response time | Email reply | Medium | |
| Post - Registered letter | Send registered letter to 80 Cheapside, EC2V 6EE | 5-14 days processing after receipt | Proof of postage and recorded delivery receipt | Hard |
| Pause / Suspend via account | Log in, select subscription, choose Pause or Suspend button | Minutes | On-screen confirmation and email | Easy |
| Before clinician approval | Email [email protected] to cancel free of charge before prescription approval | 1-5 business days | Email reply | Medium |
Web - Cancel or pause in your account
- Go to your Numan account at numan.com and sign in.
- Open the Subscriptions or Treatments area of your dashboard.
- Choose the subscription you want to Pause or Cancel.
- Click Pause or Cancel and confirm. For weight loss treatments the button appears as Suspend at the bottom of the page.
- Save the confirmation screen and keep any confirmation email you receive.
iOS / Android - App or mobile web
- Open the Numan app or mobile site and sign in.
- Find your active treatment or subscription.
- Tap Pause, Suspend or Cancel and follow confirmation prompts.
- If you do not see an immediate proof email, screenshot the confirmation screen and keep it.
Email - Help address
- Send an email to [email protected] stating you wish to Cancel the subscription and include your account email, subscription name and reason.
- Request written confirmation of cancellation and a final billing summary.
- Keep the reply email as proof; allow up to 5 business days for a response.
Post - Registered letter
- Write a cancellation letter including your full name, account email, subscription details and request for confirmation.
- Send by recorded delivery to Numan, 80 Cheapside, EC2V 6EE London, United Kingdom.
- Keep proof of postage and track delivery. Expect processing to take 5 to 14 days after receipt.
Phone
- Numan does not publish a public cancellation phone number. Use email or account dashboard for fastest result.
- If you reach a phone contact through other channels, ask for a case number and follow up by email for written proof.
Cancel by reason
Moving abroad
If you are permanently moving outside Numan's service area, provide proof of new address such as a tenancy agreement, utility bill or immigration document. Numan's published materials require evidence of move when asking to end a commitment early - see How to exit commitment.
Applicable law: Consumer Rights Act 2015 for contract fairness when a long-term contract prevents reasonable cancellation.
Price increase
If Numan increases the price of an active plan, you may have grounds to cancel without penalty if the increase materially changes contract terms. Provide the communication from Numan showing the price increase as proof. Numan publishes price changes on its pricing pages, for example weight loss price updates are on Mounjaro price changes.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.
Death of subscriber
Legal representatives should contact Numan by email and provide a death certificate and proof of authority to manage the deceased's affairs. Numan's terms allow cancellation on legitimate grounds when presented with official documentation.
Applicable law: Consumer Rights Act 2015 for contract performance and termination by representative.
Legitimate grounds accepted by Numan
From Numan guidance, legitimate grounds include clinical change making treatment unsuitable, moving outside service area, and death. Where a prescription has not been approved you can cancel free of charge by emailing [email protected] before clinician approval.
Applicable law: Consumer Contracts Regulations 2013 and NHS/CQC oversight for clinical suitability.
End of commitment period
For 12-month weight loss programmes you must check the package terms. If the programme has a minimum term you can exit at the end of the commitment without penalty. For details see Numan commitment packages.
Applicable law: Consumer Rights Act 2015 on unfair contract terms.
Cooling-off (14-day right)
For contracts concluded online you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Exceptions: prescription-only medicines and sealed hygiene items. If you asked Numan to start services within the 14 days they can charge for the portion already provided.
Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling - ask for retention offers
Numan does retain customers in some cases but does not publish a standard retention offer. To request retention options, email [email protected], state the reason you want to cancel and ask for any discounted pricing, pause options or alternative plans. If you are on a commitment package ask explicitly for an early-exit calculation using the commitment terms shown on Numan help.
If you are cancelling because a product caused side effects, state the clinical reason; Numan's policy allows refunds or replacements for damaged or wrong products within two months as published in their refund guidance.
What cancelling saves you - sample yearly math
Using published Numan prices for weight loss plans and Mounjaro rolling plans, here are annual costs and savings if you cancel:
- Weight Loss Medicated Programme (12-month plan) 12 x £54.60 = £655.20 per year.
- Weight Loss Programme + Alli (12-month plan) 12 x £65.00 = £780.00 per year.
- Mounjaro rolling plan example 2.5mg at £219 per month: 12 x £219 = £2,628.00 per year.
- Mounjaro 5mg at £249 per month: 12 x £249 = £2,988.00 per year.
Example saving: cancelling a Mounjaro 5mg plan at £249 per month saves £2,988.00 per year compared with remaining on that plan.
Cheapest alternative: For a low-cost non-prescription weight management adjunct, Alli is available as an over-the-counter product in the UK for around £12.00 to £20.00 per month at some retailers. Numan's bundled Alli programme price is £65.00 per month for the 12-month plan, which is more comprehensive but more expensive.
Legal protections and escalation
Key UK consumer law and regulators
Relevant laws include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Healthcare services are overseen by the Care Quality Commission (CQC). Pharmacies and medicines are regulated by the General Pharmaceutical Council (GPhC).
Cooling-off and refunds
You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most online contracts. Exceptions include prescription medicines. If you request services to begin within the cooling-off period, Numan may charge for the part of the service already provided.
Escalation routes
If Numan does not resolve your complaint, complain first to Numan in writing, then use Citizens Advice guidance at Citizens Advice - cancelling a service. If you used a deferred payment partner like Klarna you have additional protections including access to the Financial Ombudsman Service and possible Section 75 protection for card payments over £100.
Unfair terms and hard-to-cancel subscriptions
The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. The Consumer Rights Act 2015 can render disproportionate cancellation penalties unenforceable.
What to do after cancelling Numan
Check access and services
Verify whether your account access or clinician support continues after cancellation. For subscription medicines, check if future prescriptions will stop and whether a final shipment is scheduled.
Data and re-activation
Request confirmation of data retention or deletion if you want your personal or medical data removed. If you decide to re-activate, sign in and follow the subscription flow again; clinical suitability may be re-assessed by clinicians.
Final billing and refunds
Ask Numan for a final billing statement. Refunds for non-prescription products are allowed within 14 days from receipt unless the product is sealed and hygiene rules apply. Prescription medicines cannot be returned once dispensed unless faulty or incorrect, per Numan policy.
Next steps and practical checklist
Use this checklist when cancelling to protect yourself and avoid unexpected charges.
- Log in to your Numan account and click Cancel or Suspend - take a screenshot of on-screen confirmation.
- If cancelling by email, send to [email protected] and request written confirmation; keep the sent email and the reply.
- If you are in a commitment period, review the commitment terms on Numan commitment page and request an early-exit calculation.
- If you paid with a credit card and feel the charge is unfair, keep evidence and contact your card issuer for chargeback or Section 75 if eligible.
- If you need to escalate, follow Citizens Advice steps and gather all correspondence, receipts and dates.
Plans
Weight Loss Programme + Alli (12-month plan)
£65.00
/ mois
Alli included to reduce fat absorption, ongoing clinical care and tracking.
Alli included to reduce fat absorption
ongoing clinical care and tracking.
Mounjaro (Injections) 2.5mg (rolling plan)
£219
/ mois
Prescription medication that reduces hunger. Subject to clinical suitability. Price noted to change for renewals on Numan pricing pages.
Prescription medication that reduces hunger. Subject to clinical suitability. Price noted to change for renewals on Numan pricing pages.
Mounjaro (Injections) 5mg (rolling plan)
£249
/ mois
Prescription medication that reduces hunger. Subject to clinical suitability. See Numan price change notice.
Prescription medication that reduces hunger. Subject to clinical suitability. See Numan price change notice.
No commitment. Billoff helps you cancel or adjust your Numan subscription without hunting down every detail alone.
Pros & cons
Pros
Clinician-led process with clinical review for prescriptions.
Ability to pause or suspend subscriptions via online account.
Published prices for weight loss and injection plans allow clear annual cost calculations.
Cons
Prescription medicines cannot be returned once dispensed except if faulty.
Some customers report difficulty cancelling commitment packages and confusion over minimum terms - excerpted complaints exist on Trustpilot.
Numan does not publish a direct public phone number for cancellations.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
LloydsPharmacy Online Doctor
/ mois
Established pharmacy network with pharmacy-led dispensing; online doctor service for specific conditions.
Pharmacies Direct (example online clinic)
/ mois
Online pharmacy with NHS prescription services and private clinic options.
Thriva (blood testing and tracking)
/ mois
Focus on blood testing and health tracking rather than medicines.
Countries where Numan is available
Numan is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Numan subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Numan subscription, whichever payment method you use.
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