Basic Trial
£1-£3 (for 1-3 days, then converts to monthly)
/ mois
Short trial period before converting to a recurring subscription
Short trial period before converting to a recurring subscription
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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PreviewSender
Recipient
NumberGuru
City Road
EC1V 2NX London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of NumberGuru agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the NumberGuru service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the NumberGuru service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
NumberGuru
Step-by-step UK guide to cancel NumberGuru, get refunds, and know your rights under UK law. Includes phone, email, app and postal options.
https://www.numberguru.com
London, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Web - use the Contact Us form while logged in or Online Chat because NumberGuru processes cancellation requests immediately on their side. |
|---|---|
| effective delay | Immediate on NumberGuru's end; allow 48 hours to ensure it is processed before the next renewal. |
| notice period | 48 hours before renewal to avoid another charge |
| cancellation fee | 0 |
| minimum commitment | Not published by NumberGuru |
| phone + hours | 1-866-673-9048 - hours: Not published by NumberGuru |
| postal address for registered letter | NumberGuru, City Road, EC1V 2NX London, United Kingdom |
What is NumberGuru
Overview
NumberGuru is a paid phone-number lookup and reverse-lookup service that helps users identify unknown callers, telemarketers, and possible scammers. It operates as a subscription service and offers mobile apps and web access for its lookup tools.
Main features
Number lookup, caller identification and a searchable database of reported numbers. Subscriptions include short trial offers that can convert to recurring billing.
Company facts
| Full legal name | NumberGuru LLC |
|---|---|
| Headquarters | New York, United States |
| Founded | 2011 |
| Support | [email protected] |
| Official pages | About - Contact - Billing FAQ |
How to cancel NumberGuru
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Account Contact Us) | Log in, open Contact Us, select Cancel My Account or use Online Chat. | Immediate to 48 hours | Email confirmation or support ticket | Easy |
| iOS (App Store) | Cancel via Apple ID - Settings > your name > Subscriptions > NumberGuru > Cancel Subscription. | Immediate on Apple side | Apple subscription confirmation screenshot | Easy |
| Android (Google Play) | Cancel via Google Play - Account > Subscriptions > NumberGuru > Cancel. | Immediate on Google Play side | Google Play cancellation receipt | Easy |
| Phone | Call 1-866-673-9048 with 9-digit membership ID ready. | Immediate on call; may need follow-up | Request written confirmation email | Medium |
| Email [email protected] with 9-digit membership ID or signup email and request to cancel. | Allow 48 hours | Support email reply | Easy | |
| Post (Registered letter) | Send a signed letter by Recorded Delivery to the London postal address specifying membership details and request to cancel. | Processing after delivery - allow 7 working days | Proof of delivery (Recorded Delivery receipt) | Medium |
Web (Contact Us or Chat)
- Sign in to your account at NumberGuru.
- Click Contact Us and select Cancel My Account; include your 9-digit membership ID or the email used at signup.
- Alternatively use the Online Chat option and request cancellation from the agent.
- Save the support ticket number or take a screenshot of the confirmation message.
- If you do not receive an email confirmation, follow up within 48 hours.
iOS (Apple subscription)
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Select the active NumberGuru subscription and tap Cancel Subscription.
- Keep the Apple confirmation email or screenshot as proof. Deleting the app does not cancel the subscription.
Android (Google Play subscription)
- Open the Google Play app.
- Tap Account, then Subscriptions.
- Select NumberGuru and press Cancel.
- Keep the Google Play cancellation confirmation as proof. Uninstalling the app does not stop billing.
Phone
- Call 1-866-673-9048 and have your 9-digit membership ID ready.
- Request the agent to cancel your subscription and ask for an email confirmation or ticket number.
- Record the date and time of the call and the agent name if available.
- Send a cancellation request to [email protected] including your 9-digit membership ID or signup email and the words Cancel My Account.
- Ask for written confirmation and save replies.
- Allow 48 hours for a response and follow up if necessary.
Post (Registered letter)
- Write a signed cancellation letter with your name, email used to sign up, 9-digit membership ID, and the statement that you Cancel your subscription.
- Mail by Recorded Delivery to NumberGuru, City Road, EC1V 2NX London, United Kingdom.
- Keep the Recorded Delivery receipt as proof and allow 7 working days after delivery for processing.
Cancel by reason
Cooling-off period (14 days)
If you purchased online you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 for most contracts. If you started paid digital content or services and gave express consent that access begins immediately, the digital-content exception applies and you may not have the right to a full refund for the portion already provided. To cancel within 14 days, email [email protected] or use Contact Us and state you are exercising your 14-day cooling-off right. Keep the timestamped confirmation. Applicable law: Consumer Contracts Regulations 2013.
End of commitment
If your subscription has a defined period, cancellation at the end of that period is permitted. NumberGuru requires cancellation at least 48 hours before renewal to avoid another charge. Provide the account identifier and request confirmation of end date. Applicable law: Consumer Rights Act 2015 for fair contract terms.
Price increase
If NumberGuru raises the price during an active subscription and you have not agreed to a price change, you may cancel without penalty. Send a cancellation request and include the communication showing the price increase. Keep the provider response. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.
Death of subscriber
NumberGuru has not published a specific policy for cancelling on the grounds of death. To request termination, a next of kin or executor should contact [email protected] with proof such as a death certificate and the subscriber's account details. Applicable law: Consumer Rights Act 2015.
Moving abroad
NumberGuru has not published a specific relocation cancellation policy. If the service becomes unusable due to relocation, email [email protected] with proof of new address and request cancellation. Cite the Consumer Rights Act 2015 if the service cannot be delivered with reasonable care and skill.
Legitimate ground
NumberGuru has not published an explicit list of accepted legitimate grounds for early termination. Common legitimate grounds under UK consumer law include material breach of service or persistent poor performance. Provide supporting documents and request cancellation. Applicable law: Consumer Rights Act 2015.
Negotiate or save
Before you cancel: negotiate
Research does not record specific retention offers made by NumberGuru. If you wish to keep the service, ask support for a retention offer by contacting [email protected] or using the Contact Us form while logged in. Example script: provide your account ID, request a lower monthly rate, and ask for a written offer to stop automatic renewal. Save any written offer as proof.
What cancelling saves you - yearly examples
Use your actual plan price to compute annual spend. Examples using published price ranges:
- Monthly plan at £15: £15 x 12 = £180 per year.
- Monthly plan at £25: £25 x 12 = £300 per year.
- Annual plan at £80: you pay £80 per year.
- Annual plan at £120: you pay £120 per year.
If you cancel a monthly subscription that costs £20 per month: £20 x 12 = £240 per year.
Cheapest real alternative from competitors in this guide: Taxmo at £9.99 per month. Annual cost if switching to Taxmo: £9.99 x 12 = £119.88 per year. Example saving if you cancel a £15 monthly NumberGuru subscription and switch: £15 x 12 = £180; £180 - £119.88 = £60.12 saved per year.
Legal protections and escalation
Key UK laws
Consumer Contracts Regulations 2013: 14-day cooling-off period for most online purchases with a refund right. Consumer Rights Act 2015: services must be performed with reasonable care and skill and unfair contract terms may be unenforceable.
Auto-renewal and CMA guidance
The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair. NumberGuru must clearly disclose automatic renewal and cancellation steps under UK consumer law.
How to escalate
1) Complain to NumberGuru first using Contact Us or [email protected] and request written confirmation. 2) If unresolved, get help from Citizens Advice for next steps and templates. 3) For card payments, consider a chargeback or Section 75 claim via your card issuer for qualifying purchases. 4) If the dispute is sector-specific, escalate to the relevant ombudsman.
Legal remedies
If NumberGuru refuses legitimate cancellation or imposes disproportionate fees, the Consumer Rights Act 2015 can be used to argue that unfair terms are not binding. Keep all evidence including confirmation emails, invoices and Recorded Delivery receipts.
What to do after cancelling NumberGuru
Check access and data
After cancellation, verify whether your account still has access to features. If you want your data removed, request account deletion from [email protected] and keep the confirmation.
Final billing and refunds
NumberGuru processes refunds case-by-case. Refunds are processed immediately on their end but may take up to 10 days to appear in e-wallets or up to 30 days to post to credit/debit cards depending on your bank. For purchases via Google Play or Apple, request refunds through Google or Apple as required.
Re-activation
To re-activate, sign in and subscribe again or reinstall and resubscribe via Apple or Google depending on how you originally subscribed. Request any special reactivation offer in writing from support for future reference.
Next steps and practical checklist
Use this checklist to make sure your cancellation is effective and provable.
- Find your 9-digit membership ID or the email used to sign up.
- Decide the cancellation channel: Web Contact Us, Email, Phone, App store, or Posted letter.
- If using web or email, send a clear cancellation request and save the support ticket or email reply.
- If using phone, note the date, time and agent name and request written confirmation.
- If using post, send a signed letter by Recorded Delivery to NumberGuru, City Road, EC1V 2NX London and keep the delivery receipt.
- Do not rely on uninstalling the app to stop billing.
- If you paid by card and the charge is not refunded, contact your card issuer for a chargeback or Section 75 claim where eligible.
- Allow up to 48 hours for processing and up to 30 days for refunds to post to your bank.
Plans
Monthly Plan
£15-£25
/ mois
Monthly recurring access to lookup and identification features
Monthly recurring access to lookup and identification features
Quarterly Plan
Not published by NumberGuru
/ mois
Paid every three months
Paid every three months
Annual Plan
Not published by NumberGuru
/ mois
Prepaid annual subscription
Prepaid annual subscription
No commitment. Billoff helps you cancel or adjust your NumberGuru subscription without hunting down every detail alone.
Pros & cons
Pros
Provides a searchable reverse-number database and caller identification.
Offers short trial options that let you test service at low upfront cost: £1-£3 for trial days.
Multiple cancellation channels exist: web, email, phone, app stores and post.
Cons
Reports of hidden subscription costs and unclear subscription notices (research testimonial).
Some users report increased unwanted calls after installing the app (review quote).
Cancellation and refund processes may be slow for UK consumers; company requires contact and proof.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countee
£14.90
/ mois
Countee focuses on UK accounting with AI-prepared accounts reviewed by professionals.
Taxmo
£9.99
/ mois
Per-client practice management software with tools for AML and MTD.
Prachesta
£12
/ mois
Simplifies invoicing, VAT and expense tracking for UK sole traders and micro businesses.
Countries where NumberGuru is available
NumberGuru is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about NumberGuru subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your NumberGuru subscription, whichever payment method you use.
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