Cancel Nura the easy way

What the service does

Nura builds personalised audio products and a subscription service called NuraNow that combines device access and ongoing device refresh and warranty benefits. Nura products use the Nura app to tune sound to the listener.

Who uses Nura

The service targets music lovers seeking a personalised listening experience with device refresh and warranty coverage under a monthly subscription.

Company facts

Web - cancel via NuraNow account

1. Open the Nura app or NuraNow web portal and sign in to your account.
2. Navigate to the NuraNow or Subscriptions section.
3. Choose the active subscription and select the cancellation option following on-screen prompts.
4. Keep or screenshot the confirmation screen and save any confirmation email you receive.
5. If your plan includes a device, follow the device return instructions in the confirmation or device refresh documentation.

Android - cancel via Google Play

1. Open Google Play on your Android device.
2. Tap Menu and then Subscriptions, select the NuraNow subscription.
3. Tap Cancel subscription and follow the instructions. See Google Play support for details.
4. Save the Google Play cancellation confirmation email or screenshot.

iOS - cancel via App Store

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find NuraNow and tap Cancel Subscription.
3. Save the App Store confirmation email or screenshot for your records.

Email - cancel by message

1. Send an email to [email protected] with subject line: Cancel NuraNow subscription.
2. Include your full name, account email, subscription plan and reason for cancellation.
3. Request written confirmation and keep the reply.

Post - cancel by registered letter

1. Write a signed letter including your full name, account email and a clear statement that you wish to cancel the NuraNow subscription.
2. Send by registered post to: Nura, 130 Wood Street, EC2V 6DL London, United Kingdom.
3. Keep the tracking number and proof of delivery.

Phone - support portal

1. Use the contact link on the Nura support pages to find any available phone/contact options: NuraNow Terms.
2. If a phone contact is shown, call and ask for a cancellation reference number and follow up in writing.

Moving abroad

If you are moving outside the UK and cannot use NuraNow in your new country, contact Nura support with proof of move such as a tenancy agreement or utility bill showing new address and a copy of your travel ticket. Nura's public terms do not list a specific relocation exception; seek written confirmation from Nura.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Price increase

If Nura increases subscription prices during a contract, you have the right to cancel under the contract if the increase was not agreed. Send a clear written notice to [email protected] and include the subscription details and the effective date of the price increase. Retain Nura's reply.

Applicable law: Unfair contract terms under the Consumer Rights Act 2015.

Death of the subscriber

To cancel due to the subscriber's death, email [email protected] with a copy of the death certificate and the account holder's identifying details. Ask for written confirmation that the subscription is closed and that no further charges will be taken.

Legitimate ground - faults or material breach

If Nura materially breaches the contract (for example persistent failure to provide the NuraNow service as agreed), you may terminate and request a refund. Provide copies of correspondence showing failed remediation. Nura's NuraNow terms state refunds for partial months are not given except for termination due to Nura's material breach (NuraNow Terms).

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

NuraNow subscriptions are monthly rolling with no minimum commitment for most plans. If your subscription included a fixed term, check your confirmation and follow the account or email cancellation steps at the end of the term. Provide your account details and the date you want the contract to end.

14-day cooling-off period

For online distance contracts you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 starting the day after you enter the contract. To exercise it, notify Nura clearly by email to [email protected] or by post to 130 Wood Street, EC2V 6DL London and request a full refund. If you asked Nura to start services during the cooling-off period they may retain a proportionate amount for services provided (Citizens Advice).

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2024 cooling-off rights: Consumer Rights Act 2024.

Before you cancel: negotiate

Nura does not publish standard retention discounts in its public terms. If you want to keep service cost down, contact support at [email protected] and request a retention offer. Provide your account email, subscription plan, and a clear request for a lower monthly price or a pause. Ask for the offer in writing and an expiry date for acceptance.

What cancellation saves you

Compute yearly costs for common NuraNow plans and the arithmetic.

NuraBuds NuraNow Subscription: £5 x 12 = £60 per year.

NuraLoop NuraNow Subscription: £8.99 x 12 = £107.88 per year.

Nuraphone NuraNow Subscription: £11.99 x 12 = £143.88 per year.

Example: Cancelling a NuraLoop subscription saves £8.99 per month which is £107.88 per year (calculation: £8.99 x 12 = £107.88 per year).

Cheapest competitor listed in our research: Greymill at £100 per month (that is £1,200 per year), which is more expensive than all Nura monthly plans. See competitor details below.

Key UK laws

Your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance/sales contracts and the Consumer Rights Act 2015 for service quality and unfair terms. The Government updated subscription-specific cooling-off rights in the Consumer Rights Act 2024; see the statute for cooling-off wording: Consumer Rights Act 2024.

How to escalate

If Nura refuses a lawful refund or imposes an unlawful penalty, first complain in writing to Nura support and keep records. If unresolved, contact Citizens Advice for mediation and next steps: Citizens Advice - cancelling a service. For disputed card payments consider a Section 75 claim or a chargeback via your card issuer. The CMA monitors unfair auto-renewal and hard-to-cancel subscriptions.

Return the device

If your NuraNow plan required a device you must return it. Nura's terms state cancellation is effective only on Nura's receipt of the device and that if the device is not returned a fee equal to the full retail value will be charged. For device-return timing Nura requires return within 30 days in some cases and accepts parcel tracking as evidence. Keep the tracking number.

Data and account access

After cancellation your account access to NuraNow features may end. Export any personal settings or profiles from the Nura app before returning the device. If you need to restore profile settings later, contact support for options.

Final billing and refunds

Nura's public terms state customers will not receive a refund for any partial month of a NuraNow subscription except where termination is due to Nura's material breach. If you cancelled within the 14-day cooling-off period and did not ask to start the service immediately, you are entitled to a full refund under the Consumer Contracts Regulations 2013.

Re-activation and replacement

If you re-subscribe later you may be eligible for a device refresh only after 24 months of continuous subscription. Device replacement fees for lost, damaged or stolen units are published per plan (examples: replacement fee £20, £50, £80 depending on model).

Use this checklist to cancel and protect yourself from unexpected charges.

• Locate your account email and subscription confirmation.
• Decide cancellation method: web account, Google Play, App Store or email.
• If cancelling by post, prepare a signed letter and send registered post to Nura, 130 Wood Street, EC2V 6DL London.
• If your plan includes a device, prepare to return it and buy tracked postage - keep the tracking number (required by Nura in some cases within 30 days).
• Take screenshots of any cancellation confirmation and retain all emails from Nura or Google Play/App Store.
• If you dispute a charge after cancellation, collect evidence and contact your payment provider for a chargeback or Section 75 if applicable.
• If you need help, contact Citizens Advice and reference the Consumer Contracts Regulations 2013.