Cancel NY Times the easy way

Overview

The New York Times provides digital journalism, news reporting, investigations, commentary, culture, audio and video content across multiple verticals including News, Games, Cooking, Audio and Wirecutter. The company also operates The Athletic and product recommendation services.

Who uses it

Subscribers include readers seeking global reporting, in-depth analysis and curated tools such as crosswords and recipes. The company reports 11.43 million subscribers and 137 million active users monthly.

Company facts

Web - cancel through your account

1. Go to your account at NYTimes.com and sign in.
2. Open Subscription Overview in your account settings.
3. Select Manage Subscription and then Cancel your Subscription.
4. Follow on-screen prompts until you receive confirmation on-screen or by email.
5. Keep a screenshot of the confirmation and the date shown.

iOS - cancel when billed by Apple

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the New York Times subscription and tap Cancel Subscription.
4. Keep the Apple cancellation email or screenshot as proof.

Android - cancel when billed by Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions > Subscriptions.
3. Select the New York Times subscription and tap Cancel subscription.
4. Retain the Google Play cancellation confirmation.

Phone - contact customer care

1. Call 866-273-3612 during published hours (07:00 to 18:00 ET Mon-Fri; 07:00 to 15:00 ET weekends/holidays).
2. Provide account details and request cancellation.
3. Ask the agent for a confirmation number and for confirmation to be emailed.

Post - send a signed cancellation letter

1. Prepare a letter clearly stating your full name, account email, subscription type and request to cancel immediately.
2. Send by registered post to: NY Times, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and a copy of the signed letter.

Official help pages: Cancel your subscription and Digital Subscriptions help.

Cooling-off (online purchases within 14 days)

If you purchased online, you have a 14 day right to withdraw under the Consumer Contracts Regulations 2013. For digital products you may lose the right to a full refund if you consent to immediate access; for combined print and digital you have 14 days from receipt of the first print issue for a full refund. See NY Times terms: Terms of sale. Applicable law: Consumer Contracts Regulations 2013.

Free trial cancellation

If you are on a free trial and cancel the trial, the cancellation becomes effective immediately and access ends per NY Times policy. Refund of trial fees is not applicable because trials are free. See Terms of sale.

Purchase through a third party (Apple, Google, The Athletic)

If the subscription was purchased through Apple App Store, Google Play or The Athletic you must cancel with that third party. NY Times help states you must contact the third-party account to cancel. Proof required: the third-party cancellation confirmation (Apple or Google receipt). See Official cancellation page.

Price increase

NY Times pricing changes are governed by the contract and NY Times terms. NY Times does not publish a specific automatic termination right for price rises in its public terms. If a change is materially worse you should request cancellation in writing; if you paid by credit card you retain chargeback and statutory remedies. Applicable law: Consumer Rights Act 2015 on unfair contract terms.

Death of subscriber or exceptional situations

NY Times does not publish a named policy for cancelling due to death or incapacity in the public terms. For account closure due to death, contact customer care and provide the required documents; NY Times instructions are Not published by NY Times. You can escalate to Citizens Advice for support.

End of commitment

NY Times does not publish a universal minimum commitment for digital plans. If your plan includes an introductory period, the renewal price and renewal date are shown at purchase. For contractual minimums that are not published, check your purchase confirmation. Applicable law: Digital Markets, Competition and Consumers Act 2024 applies to subscription contracts in the UK. See Digital Markets, Competition and Consumers Act 2024.

Before you cancel - how to ask for retention options

NY Times sometimes offers introductory pricing for new members. Research shows specific introductory offers such as All Access first-year at £20 annually and All Access Family first-year at £40 annually for new members. There is no public list of retention offers reported by NY Times. To request a retention offer, call customer care at 866-273-3612 or use the help centre and state that you want a retention or discounted renewal. Be prepared to provide your account email, current renewal date and the exact offer you seek. Official subscription information: All Access subscription page.

What cancelling saves you - yearly math

Compute annual cost and savings by plan:

• All Access monthly: £11.99 x 12 = £143.88 per year.
• All Access annual standard: £90.00 per year. Annual saving versus monthly: £143.88 - £90.00 = £53.88 per year.
• All Access (Introductory first year): £20.00 for first year. Saving versus standard annual: £90.00 - £20.00 = £70.00 in year one.
• News monthly: £10.99 x 12 = £131.88 per year.
• Games monthly: £2.99 x 12 = £35.88 per year.

Cheapest real alternative among competitors in research: Financial Times Professional and The Economist Pro do not publish consumer prices publicly and require contact for pricing. For immediate cheap alternatives consider subscribing only to Games at £2.99 monthly (cheapest NY Times paid plan) which is £35.88 per year. If your goal is to stop News access and save the largest amount, cancelling All Access annual at £90.00 saves £90.00 immediately versus an equivalent monthly spend if you avoid renewing the annual plan.

Key UK consumer laws

Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for most online purchases with a refund right; digital content exceptions apply if you consent to immediate provision. Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 applies to subscription contracts in the UK and may override chosen foreign law where relevant. See text: Digital Markets, Competition and Consumers Act 2024.

Auto-renewal and escalation

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If NY Times refuses a lawful cancellation or refund, escalate in this order: 1) complain to NY Times Customer Care 2) seek advice from Citizens Advice 3) request a Section 75 claim or chargeback from your card issuer if payment qualifies 4) escalate to the relevant ombudsman if the subscription sits in a regulated sector. Document all communications and retain proof of cancellation attempts.

Access and final billing

After cancellation you will retain access through the end of your current billing period for paid subscriptions. Free trials end immediately on cancellation. NY Times states subscription fees are nonrefundable for the remaining billing period unless covered by a statutory right. For questions about final billing, check the confirmation email and the Terms of Sale: Terms of sale.

Data, account and re-activation

Download any saved content you need from your account before the access expiry date. To re-activate, sign in and choose a new subscription from your account or use the subscription page. Keep cancellation confirmation in case of accidental renewal charges.

Follow this checklist to cancel cleanly and preserve your consumer rights.

• Sign in to NYTimes.com and cancel in Subscription Overview and save the confirmation.
• If billed by Apple or Google, cancel via Apple Subscriptions or Google Play and save the receipt.
• If you prefer phone, call 866-273-3612 and request an emailed confirmation number.
• If you send a registered letter, use: NY Times, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• Check whether you are within a 14 day cooling-off period for a refund and prepare to cite Consumer Contracts Regulations 2013.
• Retain copies of all correspondence and cancellation proofs for at least 120 days after cancellation.
• If billed after cancellation, contact your card issuer for chargeback or Section 75 advice if the payment qualifies.