Cancel Oasis the easy way

Overview

Oasis is a brand offering services across insurance, health and lifestyle products, membership-style access and other professional services. The business sits under Vacasa, LLC and markets to serious travellers and corporate housing clients.

Main activities

Oasis operates insurance policies and other consumer services. Oasis Insurance documents and policy wordings show the firm provides single-trip and annual insurance products and related customer services.

Company facts

Key facts and practical identifiers about Oasis are shown in the table below.

Web cancellation - detailed steps

1. Sign in to your Oasis account if you have one.
2. Locate the subscription or policy area and select cancel or change renewal instructions.
3. If no cancel button is present, use the site contact form or customer services phone number 0330 041 8147 to provide a clear statement that you wish to cancel.
4. Save any acknowledgement email or screenshot as proof.

iOS cancellation - detailed steps

1. Open Settings on your iPhone or iPad and tap your name, or open the App Store and tap your profile.
2. Tap Subscriptions, find the Oasis subscription and tap Cancel Subscription.
3. If you need a refund, contact Oasis customer services and state the date you cancelled and reason.

Android (Google Play) - detailed steps

1. Open Google Play on your Android device.
2. Tap Menu - Subscriptions - select the Oasis subscription.
3. Tap Cancel subscription and confirm. Do not rely on uninstalling the app - that does not cancel the subscription.
4. Keep Google Play confirmation for your records.

Phone cancellation - detailed steps

1. Call 0330 041 8147 and state your name, policy or account number and that you wish to cancel.
2. Ask the agent to confirm the effective cancellation date and whether a refund applies.
3. Record the agent name and call reference, and request an email confirmation.

Email and post cancellation - detailed steps

1. Write a clear statement: your full name, policy or account number, and the statement "I cancel my Oasis policy/subscription with immediate effect".
2. For email, send to the customer services address shown in your policy documents. For post, send by recorded delivery to Oasis, Hollinswood Road, TF3 4EX Telford, United Kingdom.
3. Keep the sent email and recorded delivery receipt as proof.

Moving - change of residence

If you cannot continue the service because you are moving, Oasis may consider a refund under "exceptional circumstances" for insurance products. Provide a copy of official proof of relocation such as a tenancy agreement, completion statement or utilities bill showing the new address. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Oasis increases the price and your contract offers a right to cancel at renewal due to a price rise, you should notify Oasis in writing and ask for cancellation. Provide the renewal notice and your account details. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 protections on unfair terms.

Death of the subscriber

In case of bereavement Oasis accepts bereavement as an "exceptional circumstance" for refunds for insurance products. Provide a copy of the death certificate and the policy number when requesting cancellation and refund. Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground / unexpected change preventing cover

Examples Oasis accepts include bereavement and unexpected change preventing continued cover. You must provide supporting documents such as medical notes or other authoritative evidence. Refunds outside the 14-day cooling-off period are subject to an administration fee and a sliding scale calculation, provided no claim has been made or is intended. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your contract term ends, follow the cancellation steps above or notify customer services to stop auto-renewal. If your contract renews automatically and you do not wish it to, inform customer services in good time. Applicable law: Subscription Contracts Regulations 2024 (part of the broader Consumer Contracts Regulations framework). Reference

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts. For Oasis Insurance products: a full refund is available if cancelled within 14 days of receiving documentation provided the policy start date has not passed and no claim has been made or is intended. If you accept immediate cover during the 14 days, you remain entitled to cancel but may be charged for the value of cover provided up to cancellation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Which guide

Before you cancel: negotiate

Research shows no publicly reported retention offers from Oasis. If you want to try to keep the service, call 0330 041 8147 and ask for the retention or customer retention team. Use this script: state your reason for cancelling, ask if they can lower the renewal price or offer a temporary discount, and request written confirmation of any offer. If cancellation relates to a price rise, quote your renewal notification and ask for an alternative rate or a freeze until your next renewal.

What cancelling saves you - yearly calculations

Use these concrete plan prices from Oasis and competitors to compute yearly savings:

• Oasis Pro annual: 1 x £49.00 = £49.00 per year.
• Oasis Fashion - Unlimited Delivery annual: 1 x £14.99 = £14.99 per year.
• Urban Oasis - Standard Membership: £75 per month x 12 = £900 per year (joining fee £20 on sign-up).
• Urban Oasis - Premium Membership: £120 per month x 12 = £1440 per year (joining fee £20 on sign-up).
• Urban Oasis - Club Pass annual: 1 x £30 = £30 per year.

Examples of savings if you cancel:

• Cancel Urban Oasis Premium: you save £120 x 12 = £1440 per year.
• Cancel Urban Oasis Standard: you save £75 x 12 = £900 per year.
• Cancel Oasis Pro annual: you save £49.00 per year.

Cheapest real alternative from competitors: Practice Hub at £39 per month or £390 per year. Choosing Practice Hub instead of Urban Oasis Standard yields: £900 - £390 = £510 saved per year.

Key legal protections

In the United Kingdom the main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grant a 14-day cooling-off right for distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. For insurance products the Financial Conduct Authority oversees conduct and the Prudential Regulation Authority supervises prudential matters.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. For Oasis Insurance specifically, customers who do not want automatic renewal must inform customer services to stop renewal.

How to escalate

1) Complain formally to Oasis using the customer service route with your evidence and request. 2) If unresolved for insurance products, escalate to the Financial Ombudsman Service. 3) Seek Citizens Advice for consumer support and complaint templates. 4) For card payments consider Section 75 (for qualifying credit card transactions) or a chargeback via your card issuer.

Keep confirmations

Save any confirmation email, recorded delivery receipt, call reference or App Store/Google Play cancellation email. These are your evidence if a dispute arises.

Final billing and refunds

If you cancelled within 14 days and meet the conditions (policy not started and no claim made or intended), Oasis Insurance offers a full refund. Outside 14 days, refunds are not normally given except in exceptional circumstances where a sliding scale and administration fee apply. Provide supporting documents for exceptional circumstances.

Data and account access

Check your Oasis account for any retained data. If you need copies of policy documents or billing history, request them from customer services. Keep copies for at least 6 years if you intend to pursue a dispute.

Re-activation

If you later want to re-activate a service, contact Oasis to set up a new policy or subscription; re-activation terms and joining fees (for example Urban Oasis joining fee £20) apply according to the chosen product.

Follow this short checklist to cancel and protect your rights.

• Decide your cancellation channel: phone (0330 041 8147), email, web or post to Oasis, Hollinswood Road, TF3 4EX Telford.
• If cancelling by post, send a signed recorded-delivery letter with your policy/account number and keep the receipt.
• Cancel any app subscription via Google Play or Apple Subscriptions and keep confirmation emails.
• If within 14 days and policy not started, request a full refund and cite the 14-day cooling-off right.
• If outside 14 days and you seek a refund for exceptional circumstances, gather supporting documents such as a death certificate or medical evidence.
• Keep all confirmations, call references and policy documents for future escalation.