Obsidian Personal (Core Application)
£0
/ mois
Unlimited notes and vaults, all core features, community plugins, local file storage, commercial use included.
Unlimited notes and vaults
all core features
community plugins
local file storage
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Obsidian the easy way
We generate and send your cancellation letter to Obsidian by registered mail
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Preview of your letter
PreviewSender
Recipient
Obsidian
Eastcastle Street
W1W 8DH London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Obsidian agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Obsidian service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Obsidian service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Obsidian
Step-by-step UK guide to cancel Obsidian Sync or Publish, refunds, data retention and alternatives. Includes official links and exact costs.
https://obsidian.md
London, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Account billing page - immediate removal of auto-renewal and in-billing refund request; fastest because you cancel and request refund online |
|---|---|
| effective delay | Immediate cancellation of auto-renewal; refunds processed within 7 days when eligible |
| notice period | 0 days |
| cancellation fee | £0 |
| minimum commitment | No minimum commitment |
| phone + hours | Not published by Obsidian |
| postal address for registered letter | Obsidian, Eastcastle Street, W1W 8DH London, United Kingdom |
What is Obsidian
Core product
Obsidian is a note-taking and knowledge management application that stores content as local Markdown files and offers optional cloud services such as Obsidian Sync and Obsidian Publish.
Who uses it
Target users are individuals and professionals who want a private, flexible, and highly customizable knowledge base with support for community plugins and local storage.
Company facts
Obsidian is developed by Dynalist Inc., founded in 2020 and led by CEO Steph Ango. The company operates from Toronto, Canada, with roughly 18 employees and around 1,000,000 monthly active users.
| Full legal name | Dynalist Inc. |
|---|---|
| Headquarters | Toronto, Canada |
| Founded | 2020 |
| CEO | Steph Ango |
| Monthly active users | 1,000,000 |
How to cancel Obsidian
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (account billing) | Log into account - Billing - Invoices and refunds - View - Get refund / cancel auto-renewal | 5-15 minutes | Billing page confirmation, invoice/email receipt | Easy |
| iOS | Cancel subscription through Apple App Store subscriptions; Obsidian billing handled by Apple for in-app purchases | 5-10 minutes | Apple subscription cancellation screenshot | Medium |
| Android | Cancel subscription through Google Play subscriptions if purchased via Play Store | 5-10 minutes | Google Play cancellation confirmation | Medium |
| Phone | Not published - contact support if required | Not published by Obsidian | Not publicly disclosed | Hard |
| Email / Support form | Contact Obsidian support via account support or help pages to request refund or cancellation | Varies - expect 1-7 days response | Support ticket copy / reply email | Medium |
| Post (registered letter) | Send written cancellation to Obsidian postal address | Delivery time + processing up to 14 days | Postal receipt / delivery confirmation | Hard |
Web - cancel from your Obsidian account
- Open https://obsidian.md/ and sign in to your account.
- Go to Billing - Invoices and refunds.
- Find the subscription (Obsidian Sync or Publish) and select View.
- Click Get refund if you qualify or turn off auto-renewal to stop future charges.
- Save the invoice or take a screenshot as proof.
iOS - cancel via Apple
- Open Settings on your iPhone or iPad.
- Tap your name - Subscriptions.
- Find Obsidian in the list and tap Cancel Subscription.
- Keep the Apple email receipt as proof.
Android - cancel via Google Play
- Open Google Play Store.
- Tap profile icon - Payments and subscriptions - Subscriptions.
- Select Obsidian and tap Cancel subscription.
- Save Google Play confirmation email or screenshot.
Phone
- Obsidian does not publish a customer phone number; use the account support form or official help pages.
- If a phone number is provided by Obsidian support, request reference number and email confirmation.
Email / Support form
- Open your account and use the support or help link to submit a ticket; include account email, subscription ID and reason for cancellation.
- Keep the support ticket number and any reply as proof.
Post
- Write a cancellation letter including your full name, account email and subscription details.
- Send by registered post to: Obsidian, Eastcastle Street, W1W 8DH London, United Kingdom.
- Keep proof of postage and delivery.
Cancel by reason
Moving / relocation
Obsidian does not publish a specific relocation cancellation policy. If you need to cancel because of a change of country or residence, cancel via your account billing page or contact support and include proof such as a new address confirmation. No specific statutory exemption is provided in Obsidian public documents.
Price increase
If Obsidian increases the price for an ongoing subscription, the Consumer Rights Act 2015 protects against unfair contract terms. The Obsidian public documentation does not list a guaranteed right to cancel for price increases. To cancel for price change, gather the price increase notice from Obsidian and contact support. Applicable law: Consumer Rights Act 2015.
Death of the subscriber
Obsidian does not publish a dedicated policy for subscriber death. Executors or next of kin should contact Obsidian support and provide a death certificate and proof of authority to act. Obsidian's public terms do not include explicit instructions for this scenario.
Legitimate ground (material breach by Obsidian)
Obsidian Terms state that fees are non-cancellable and non-refundable unless Obsidian materially breaches the agreement. If Obsidian materially breaches, users may be entitled to a refund of prepaid fees for the remaining term, processed within 30 days of termination. Required proof: documentation of the breach and account invoices. Applicable reference: Obsidian Terms.
End of commitment
Obsidian plans have no minimum commitment for most services. Cancel at any time via billing to prevent auto-renewal. For annual billing, cancel before the renewal date to avoid the next charge. Required proof: billing invoice and cancellation confirmation.
Cooling-off (14-day right)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-day cooling-off period for online service contracts, starting the day after the contract is concluded. If you cancel within that period and you have not expressly requested immediate performance of the service, you are entitled to a refund within 14 days of cancellation. If you requested immediate performance and the service has been fully performed, the right to cancel is lost. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2024.
Negotiate or save
Before cancelling: negotiate
Obsidian does not publicly list retention discounts or regular offers in its help pages. The known refundable window is the 7-day full refund policy for Obsidian Sync and Obsidian Publish. To request retention or a partial refund, contact support through your account billing page, provide your subscription ID and state the outcome you want (price match, prorated refund, or cancellation with data export). If you qualify for an unpublished discount after purchase within 7 days, contact support to request an assessment.
What cancelling saves you
Compute annual savings using Obsidian published prices in GBP.
Obsidian Sync billed annually: £40 per year. Calculation: £40 per year saved if you cancel annual Sync.
Obsidian Sync billed monthly: £4.17 x 12 = £50 per year.
Obsidian Publish billed annually: £80 per year. Calculation: £80 per year saved if you cancel annual Publish.
Obsidian Publish billed monthly: £8.33 x 12 = £100 per year.
Example savings if you cancel both annual Sync and Publish: £40 + £80 = £120 per year.
Compare to the cheapest competitor listed: DMSPRO Starter at £10.39 per month (competitor price). DMSPRO monthly cost: £10.39 x 12 = £124.68 per year (annual figure not publicly published by competitor for exact discount plans).
Legal protections and escalation
Consumer law and regulator
The governing regulator is the Competition and Markets Authority (CMA). Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015; the Consumer Rights Act 2024 updates cooling-off rights for subscriptions. Reference: Consumer Contracts Regulations 2013 and Consumer Rights Act 2024.
Cooling-off and refunds
Consumers have a 14-day cooling-off period for most online service contracts. Obsidian offers full refunds within 7 days for Obsidian Sync and Obsidian Publish when requested via the billing section. Obsidian's Terms of Service state that fees are generally non-cancellable and non-refundable except in defined circumstances such as material breach.
Escalation steps
1) Complain to Obsidian via Billing - Invoices and refunds or the support form and include account details. 2) If unresolved, seek guidance from Citizens Advice. 3) For card payments, consider a chargeback or Section 75 claim via your card issuer if payment qualifies. 4) Report potentially unfair subscription renewal or cancellation practices to the CMA.
What to do after cancelling Obsidian
Check your invoices and confirmation
Save the billing page confirmation, invoice or support ticket as proof of cancellation and refund request. Obsidian shows invoices in the account Billing - Invoices and refunds section.
Data and remote vaults
If you request a refund for Obsidian Sync or Publish, Obsidian will delete the remote vaults or publish sites as part of refund processing and those remote copies are not retrievable after deletion. Local files on your devices remain unaffected by cancellation or refund. If a subscription expires because of a missed payment, Obsidian retains remote vaults and publish sites for 30 days; after 30 days they may be deleted.
Re-activation and import
To restore cloud services you must resubscribe. Refunded remote vaults or publish sites deleted at refund will not be restored automatically; restore only if you have local backups. For re-activation, subscribe again via your account and confirm billing. Keep local copies of your vault before cancelling.
Next steps and practical checklist
Follow this checklist after you decide to cancel:
- Export and back up all local vault files to an external drive or cloud storage.
- Take screenshots of the active subscription in Billing - Invoices and refunds.
- Request refund via Billing - Invoices and refunds within 7 days for Sync or Publish if eligible: Obsidian refunds.
- If purchased via Apple or Google, cancel via App Store or Google Play and save receipts.
- If you want to send a registered letter, post to Obsidian, Eastcastle Street, W1W 8DH London, United Kingdom and keep proof of postage.
- If Obsidian refuses an eligible statutory refund, contact Citizens Advice and consider chargeback or Section 75 if the payment method qualifies.
Plans
Obsidian Sync (billed annually)
£3.33
/ mois
Sync notes across devices, end-to-end encryption, version history, shared vault collaboration, priority support.
Sync notes across devices
end-to-end encryption
version history
shared vault collaboration
Obsidian Sync (billed monthly)
£4.17
/ mois
Monthly billed Sync with same features as annual plan.
Monthly billed Sync with same features as annual plan.
Obsidian Publish (billed annually)
£6.67
/ mois
Publish notes to the web (one site), theme customization, graph and full text search, priority support.
Publish notes to the web (one site)
theme customization
graph and full text search
priority support.
Obsidian Publish (billed monthly)
£8.33
/ mois
Monthly billed Publish with same features as annual plan.
Monthly billed Publish with same features as annual plan.
No commitment. Billoff helps you cancel or adjust your Obsidian subscription without hunting down every detail alone.
Pros & cons
Pros
Local-first storage preserves local files even after cancellation or refund
Flexible free core app (Obsidian Personal) with no minimum commitment at £0
Paid services (Sync and Publish) add cloud convenience with end-to-end encryption
Cons
Refunds for Sync and Publish delete remote vaults or publish sites and those remote copies are not retrievable
Terms state fees are generally non-cancellable and non-refundable except in limited cases
Obsidian does not publish a customer phone number or detailed policies for situations like death of subscriber
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Writford
£65.55
/ mois
Practice management software with matter management and online document editing features.
Clio UK
Contact for exact pricing
/ mois
Dedicated legal practice management with time recording and billing.
DMSPRO
£10.39
/ mois
Document management with starter pricing available at low monthly cost.
Countries where Obsidian is available
Obsidian is available in many countries. Here are several frequently cited markets:
United KingdomNot publicly disclosed
Subscription & cancellation
What you should know about Obsidian subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Obsidian subscription, whichever payment method you use.
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