Cancel Omi the easy way

Service overview

Omi is a company founded in 2020 with headquarters in Paris, France. The corporate profile provided by Omi positions it as a provider of 3D product visualization and AI-enabled content for global brands, while the same brand operates a consumer-facing app that offers in-app subscriptions.

Who uses Omi

Target customers include global brands in cosmetics, high-tech, jewelry, and beverages for B2B 3D visualization workflows, and individual consumers who subscribe to the app for premium features such as seeing who likes you and advanced filters.

How Omi is sold

Omi offers a free tier plus multiple paid subscription tiers sold through its website and via app stores (Apple App Store and Google Play). Subscriptions auto-renew unless cancelled. Support is available via [email protected] and in-app chat channels listed on their site.

Cancel via Apple App Store

1. Open the Settings app on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find Omi in the list and tap it.
5. Tap Cancel Subscription and follow the prompts.
6. Take a screenshot of the subscription status page showing cancellation or expiry.

Cancel via Google Play Store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon at the top right.
3. Tap Payments & subscriptions then Subscriptions.
4. Select Omi and tap Cancel subscription.
5. Follow on-screen prompts and save the Play Store confirmation screen or email.

Cancel via Omi website / in-app chat

1. Open the Omi app or visit the website and sign in.
2. Open the help or support chat option.
3. Request cancellation and include the email tied to the account and the last 4 digits of the payment method used.
4. Ask the agent for a written confirmation or screenshot of the cancellation transaction.

Cancel by email

1. Send an email to [email protected] with subject 'Cancel subscription - [your email]'.
2. In the message include your full name, account email, plan name, and last 4 digits of the card used.
3. Request written confirmation and retain the sent email as proof.

Cancel by post

1. Write a signed letter stating you cancel your subscription, include account email, subscription plan, and date.
2. Send by registered post to Omi, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered mail receipt and wait for any written reply from Omi.

Cooling-off period (change of mind)

If you purchased the service online you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most contracts. To exercise this right for physical goods or qualifying services, contact [email protected] within 14 days of conclusion of the contract or delivery as required. If a return is approved, Omi states refunds will be issued to the original payment method within 5 to 10 business days after receipt and inspection.

Applicable law: Consumer Contracts Regulations 2013. Guidance: Citizens Advice - cancelling a service.

Price increase

If Omi increases subscription prices partway through an active contract, UK consumer law allows cancellation where the change is material to contract terms. Provide the notification from Omi announcing the increase and the date the new price applies. Send a cancellation notice to [email protected] and keep the original price documentation.

Applicable law: Consumer Rights Act 2015 protections on service terms and unfair contract terms.

Death of the subscriber

If the subscriber dies, the estate can notify Omi and request termination. Send a copy of the death certificate and a signed instruction from the estate representative to [email protected] or by registered post to the Cardiff address. Retain proof of submission.

End of commitment term

If you are at the end of a fixed-term subscription, you may cancel before the renewal to avoid auto-renewal. Check your renewal date in the App Store, Google Play or account settings and cancel at least 24 hours before the renewal date to ensure processing before the next billing cycle.

Legitimate grounds for service failure

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Omi fails to deliver promised premium functionality, collect screenshots and timestamps showing the failure and complain to [email protected]. If not resolved, escalate to Citizens Advice and consider chargeback or other remedies.

Before you cancel: negotiate

There are no documented reports in the research of specific retention discounts or standard downgrade offers from Omi. To request a retention offer, contact the in-app chat or [email protected] and state your account email, current plan, and the offer you would accept (for example a 3-month discount or downgrade to the annual plan). Ask the agent to confirm any offer in writing.

What cancelling saves you - concrete yearly examples

Example 1 - Omi Premium monthly: £18.99 x 12 = £227.88 per year. The Omi Premium 12 months price is £119.99, so switching from monthly to the 12-month plan saves £227.88 - £119.99 = £107.89 per year.

Example 2 - Omi Supreme monthly equivalent: the research lists a 1-month Omi Supreme price at £69.99; annualised that is £69.99 x 12 = £839.88. The Omi Supreme 12 months price is £399.99, so switching saves £839.88 - £399.99 = £439.89 per year.

Example 3 - Free tier: Using the Free plan costs £0 per year compared with Omi Premium 12 months at £119.99, saving £119.99 per year.

Cheapest real alternative from common competitors: Tinder free tier - £0 per year. Moving to Tinder free reduces direct subscription costs to £0 immediately.

Relevant UK laws and regulator

The main protections are the Consumer Rights Act 2015 for service quality and the Consumer Contracts Regulations 2013 for the 14-day cooling-off right. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel qualifying online contracts. Digital content that is downloaded or streamed after you give express consent may be excluded. For more detail see Citizens Advice - cancelling a service.

Escalation path

1) Complain to Omi by [email protected] or registered post to Omi, Crown Way, CF14 3UZ Cardiff, United Kingdom.

2) If unresolved, contact Citizens Advice for guidance and consider a chargeback with your card issuer or Section 75 claim if paid by a qualifying credit card.

3) The CMA may act on systemic issues such as unclear auto-renewal terms or hard-to-cancel subscriptions. For statutory text on cooling-off rights see Cooling-off rights (legislation.gov.uk).

Check access and billing

After cancellation your account typically remains active until the current billing period ends. Check your account page or the App Store/Play Store subscription screen for the expiry date. Verify that no new charge occurs on the next renewal date.

Data and account re-activation

If you want to delete your account and personal data, request deletion via [email protected] and ask for confirmation. If you later want to re-subscribe, you can re-activate the account through the app or website and resubscribe using the same or a new payment method.

Keep proof

Keep screenshots of cancellation confirmations, support emails, chat transcripts, and registered post receipts for at least 6 months in case you need to escalate or request refunds.

Use this checklist to finish cancellation and protect your rights.

• Find which store charged you (Apple App Store, Google Play or Omi website).
• Cancel in that store (Apple or Google) or contact Omi support at [email protected].
• Take screenshots of the cancelled subscription screen or save support chat and email confirmations.
• Note the billing expiry date and check your bank account after that date to ensure no renewal occurred.
• If you want a refund claim under the 14-day cooling-off, contact [email protected] within 14 days and follow their RMA instructions.
• If Omi does not respond, contact Citizens Advice and consider chargeback or Section 75 if applicable.