Cancel Omo the easy way

Product summary

Omo is a digital fitness and weight loss app that sells personalised plans and in-app features. The product positions itself as a weight loss and activity tracking service with meal logging and behavioural prompts.

How Omo sells subscriptions

Omo sells subscriptions through mobile app stores (Apple App Store and Google Play) and through its website (omo-app.io). App purchases are handled by the relevant app store; web purchases go through Omo customer support and the website flow.

Company facts

Web - cancel if you subscribed on omo-app.io

1. Open the Omo legal or contact form at the Omo website (the site indicates users should contact customer service via a form).
2. Complete the form providing your account email, subscription ID if known, and request cancellation using the verb 'Cancel'.
3. Save a copy of the submitted form (screenshot or PDF) and wait for a reply; research shows web refunds for card transactions may be credited within 2 business days but can take up to 5 business days to appear.

iOS - cancel if you subscribed via Apple App Store

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Select Omo from the subscription list and tap Cancel Subscription.
3. Keep a screenshot that shows the subscription was cancelled in your Apple ID.

Android - cancel if you subscribed via Google Play

1. Open the Google Play Store app and tap your profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Omo and tap Cancel subscription.
3. Keep a screenshot of the cancellation confirmation in Google Play.

Phone - when a phone route is needed

1. Omo does not publish a public phone support number. If your bank or card provider shows an unauthorised or unwanted recurring charge, contact your bank to stop future payments.
2. Use bank chargeback (Section 75 does not apply to subscriptions under £100 only; check card issuer rules) or instruct your bank to stop the mandate.

Email / Post - use the official address

1. Write a clear statement 'I Cancel my Omo subscription' including account email and date and send it by the website contact form or by registered post to: Omo, The Strand, WC2R 0AP London, United Kingdom.
2. Keep proof of postage and a copy of the message. If you paid by debit or credit card ask your bank for chargeback if Omo refuses a lawful refund.

Moving / change of residency

If you move address and can no longer use Omo services that require local features, you must provide proof documents such as a tenancy agreement or utility bill showing the new address and the date of move. Omo does not publish a formal relocation policy; submit proof via the website form. Applicable law: Consumer Rights Act 2015.

Price increase

If Omo increases the subscription price mid-contract, you can cancel if the price change was not agreed in your original contract. Provide Omo the original payment confirmation and the new price notification. Applicable law: Subscription Contracts Act 2024 sections 264-267 and Consumer Rights Act 2015.

Death of subscriber

Immediate cancellation is permitted. Provide a copy of the death certificate and evidence that you are the executor or next of kin authorised to act. The company accepts termination for this reason where proof is provided.

Legitimate grounds accepted by Omo

Omo's refund exceptions list includes technical purchase issues within 30 days that make the purchase unusable and lack of visible results if strict tracking conditions are met. Required proof includes logs demonstrating 30 consecutive days of tracked food intake and any activity logs requested by Omo. Applicable law: Consumer Rights Act 2015.

End of commitment

If your paid period ends and you do not want renewal, you must cancel before the next billing date via the App Store, Google Play, or the website form. Keep a screenshot of cancellation confirmation as proof.

Cooling-off (change of mind)

If you bought Omo online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 starting from the day after purchase. If digital content was downloaded with your express consent and you acknowledged losing the right to cancel, that right may not apply. For official guidance see Consumer Contracts Regulations and the government cooling-off reference at Subscription Contracts Act 2024.

Before you cancel: negotiate

Omo is not recorded as making consistent retention offers in the research. To negotiate, tell support you want to cancel and request either a pro-rata refund or a downgraded plan. If you subscribed via Apple or Google Play ask the store for a refund through the store process. If Omo refuses, escalate to your card issuer for chargeback or seek help from Citizens Advice at Citizens Advice - cancelling a service.

What cancelling saves you - yearly math

Research includes specific reported charges: a 3-month charge of £79 reported in UK App Store reviews. If Omo bills £79 every 3 months then annual cost is 4 x £79 = £316 per year. Calculation: 79 x 4 = 316, so Omo annual = £316.

Example savings versus competitors:

• Compare to Experi at £9/month or £79/year. Saving: 316 - 79 = £237 per year.
• Compare to Keepr at £9/month or £108/year. Saving: 316 - 108 = £208 per year.
• Compare to Vupiy at £12/month or £120/year. Saving: 316 - 120 = £196 per year.

Concrete numbers used: Omo reported 3-month charge £79, Experi annual £79, Keepr annual £108, Vupiy annual £120. If you are charged smaller trial fees such as £11 for one period, multiply by 12 to see annual cost: 11 x 12 = £132 per year.

Key UK laws

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. You have cooling-off rights under the Consumer Contracts Regulations 2013 (14 day right to cancel for most online purchases). Subscription consumer protections are reinforced by the Subscription Contracts Act 2024 (sections 264-267) which covers renewal notices and cancellation rights. For the cooling-off rules see Consumer Contracts Regulations 2013 and for subscription specific rules see Subscription Contracts Act 2024.

How to escalate

Step 1: Complain to Omo using the website contact form and keep copies of all messages. Step 2: If unresolved, contact Citizens Advice for guidance and model letters at Citizens Advice. Step 3: Ask your bank for chargeback or Section 75 where applicable. The CMA monitors hard-to-cancel subscriptions as unfair practice; report deceptive renewal behaviour to the CMA.

Check access and billing

After cancellation confirm whether access continues until the end of the paid period or ends immediately. For app-store subscriptions cancellation normally prevents future renewals but keeps access until the period ends; keep screenshots of cancellation and the subscription end date.

Data and re-activation

If you want to keep your data export any logs Omo provides (meal logs, weight history). Re-activation typically requires signing in and re-subscribing through the same channel you used originally.

Final billing and refunds

If you requested a refund and paid by card, research shows card refunds are issued by Omo within 2 business days but may take up to 5 business days to reach your account. Refunds requested via an app store are subject to the store's refund policies.

Use this checklist to cancel Omo and protect your money.

• Identify where you subscribed: Apple App Store, Google Play, or Omo website.
• If via Apple or Google, cancel inside the store immediately and take a screenshot of the cancelled subscription.
• If via the Omo website, submit the legal/contact form with the single-word action 'Cancel' and keep a copy.
• If you need a refund, collect proof: usage logs, technical error screenshots, and for refund claims under Omo rules provide 30 days of food tracking if required by Omo.
• If Omo refuses a lawful refund, contact Citizens Advice and your card issuer to request chargeback.
• Send a registered letter to Omo, The Strand, WC2R 0AP London, United Kingdom, if you need proof of cancellation by post.