Cancel One Ummah Charity the easy way

ONE

Mission

One Ummah Charity is a UK-based charitable organisation that delivers emergency relief, food packs, clean water, medical aid and shelter using a 100% donation policy for specific appeals. The charity was founded in 2013 and operates in multiple countries.

Core activities

The charity raises one-off and recurring donations to fund emergency relief funds, general sadaqah and zakat-distribution programmes. One Ummah states that specific appeal donations go directly to the intended cause while operational costs are funded by a separate ongoing sadaqah fund.

Where they work

One Ummah runs programmes in Syria, Gaza, Pakistan, Sudan, Malawi and the UK among other countries and lists emergency response appeals such as the Emergency Relief Fund and Ongoing Sadaqah appeals on its site.

Web (donor account)

1. Visit the One Ummah website appeal or donor login area. Use https://oneummah.org.uk/.
2. Sign in with the email used to donate.
3. Open the recurring donation or subscription section and click cancel or stop payments.
4. Save or screenshot the on-screen confirmation. Expect an email confirmation if One Ummah sends one.

Email

1. Prepare an email to [email protected]. Use the registered donor email, payment method (last four digits), donation amounts and date of the last payment.
2. Subject line: "Cancel recurring donation - [Your Full Name]". Body: state you want to cancel the recurring donation immediately and request confirmation.
3. Send the email and keep a copy. If you do not receive confirmation within 7 days, follow up.

Phone

1. Open the One Ummah contact page at https://oneummah.org.uk/contact-us.
2. Use any phone number listed there to call. Provide your donor details and request immediate cancellation of recurring payments.
3. Ask the agent for a written confirmation email and note the time and name of the agent.

Post (registered letter)

1. Write a signed letter addressed to: One Ummah Charity, 82 Portway, E15 3QJ London, United Kingdom. Include donor email, donation reference and last four digits of the card used.
2. Send by recorded delivery and keep the proof of postage.
3. Request a written confirmation by email to your donor email address.

Moving / Change of residence

If you move address this alone is not typically a legal ground to force a refund of past donations. To cancel future recurring donations update your donor account or contact [email protected] with your new contact details and request cancellation. Provide a copy of ID and proof of new address if One Ummah requests verification.

Price increase

Price increases for donation suggested amounts do not apply. If a paid service contract existed and One Ummah changed terms, you could refer to the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015. One Ummah has not published any automatic price increase rule for donations.

Death of subscriber

To stop recurring donations after a donor dies, a family member should email [email protected] or send a written request including the donor full name, date of birth, and a death certificate. One Ummah will need proof to identify and stop future payments. Applicable law: Consumer Rights Act 2015 for service contract termination procedures where relevant.

Legitimate ground - donations made in error

One Ummah states refunds are not usually available under charity law unless a genuine mistake has been made. One Ummah may issue a refund at its discretion if the donation was made in error and the request is made within 30 days of the donation. Required documents: donation receipt, bank or card statement showing the transaction, and a written explanation. Refunds are processed to the original payment method. Cash donations cannot be refunded.

End of commitment

One Ummah recurring donations can be cancelled at any time by contacting One Ummah at [email protected] or through a donor account if available. There is no published minimum commitment period for donations.

Cooling-off

If you entered a paid online contract for a service, the Consumer Contracts Regulations 2013 normally grant a 14-day cooling-off period with a refund for most consumer contracts concluded online. Donations specifically are governed by charity policy and charity law; One Ummah’s public policy is that donations cannot usually be refunded except for error, with possible refunds within 30 days at the charity's discretion. Applicable law: Consumer Contracts Regulations 2013 (14-day right to cancel where it applies).

Before cancelling: negotiate

Research shows no published retention offers by One Ummah Charity. If you wish to negotiate, write to [email protected] stating your donor email, monthly amount, and whether you want a pause, lower monthly amount, or a one-off gift instead. Example request: "Please pause my monthly donation of £20 for three months for personal reasons and confirm in writing." Keep all replies.

What cancelling saves you

Compute annual saving for common plans listed by One Ummah:

• Ongoing Sadaqah Fund £5 monthly: 5 x 12 = £60 per year.
• Ongoing Sadaqah Fund £20 monthly: 20 x 12 = £240 per year.
• Ongoing Sadaqah Fund £50 monthly: 50 x 12 = £600 per year.
• Ongoing Sadaqah Fund £500 monthly: 500 x 12 = £6,000 per year.
• Emergency Relief Fund £40 monthly: 40 x 12 = £480 per year.

Cheapest competitor option from the researched list: Medianest Ltd at £499 monthly. Medianest Ltd yearly cost: 499 x 12 = £5,988 per year. If you cancel a One Ummah £500 monthly donation, your direct saving compared to Medianest service is 500 x 12 = £6,000 per year versus 499 x 12 = £5,988 per year; cancelling One Ummah would save you £6,000 per year on donations but choosing the Medianest service instead would cost £5,988 per year. Use these concrete figures to make your decision.

Key UK consumer law

Relevant laws include the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and limits unfair contract terms, and the Consumer Contracts Regulations 2013 which provide a 14-day right to cancel for many contracts concluded online or off premises. The Competition and Markets Authority (CMA) enforces rules against hard-to-cancel subscriptions and unclear auto-renewal terms.

How to escalate

If One Ummah does not cancel or respond, first lodge a formal complaint to One Ummah in writing to [email protected] or by post to the registered address. If unresolved, contact Citizens Advice for guidance and consider payment protection options such as Section 75 credit card claims or disputing the transaction via your card issuer. For persistent unfair practices about auto-renewal and cancellation difficulty, report to the CMA.

Official company and charity records: Charity Commission registration and One Ummah terms: https://oneummah.org.uk/terms-conditions.

Get written confirmation

Keep the email confirmation or screenshot of the cancellation. If you cancelled by post, keep your proof of postage and any reply. Without written confirmation monitor your bank or card statement for the next scheduled payment to confirm cancellation.

Check bank statements and request refund if needed

Review your bank statement for any unexpected post-cancellation debits. If you are charged after cancellation, contact One Ummah at [email protected] with the transaction details and the cancellation confirmation. If the charity refuses and your payment was by credit card, consider a Section 75 claim or chargeback through your card issuer.

Data and re-activation

To request a copy of your donor data or to re-activate donations later contact [email protected]. If you re-activate, obtain a new confirmation and note the date to avoid duplicate payments. For the contact page see Contact One Ummah.

Use this checklist to cancel and protect yourself after cancelling.

• Gather your donation receipt, last payment date and last four digits of the payment card.
• Send an email to [email protected] with subject: "Cancel recurring donation - [Your Full Name]" and save a copy.
• If you prefer, cancel via your donor account and take a screenshot of the confirmation.
• If you send a registered letter, use the address: One Ummah Charity, 82 Portway, E15 3QJ London, United Kingdom and keep proof of posting.
• Monitor your bank statement for the next scheduled payment. Allow 1 billing cycle for processing.
• If charged after cancellation, request a refund citing the cancellation confirmation. For card payments, prepare to contact your card issuer for chargeback or Section 75 if needed.