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We generate and send your cancellation letter to One Ummah by registered mail
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Subject : Cancellation of One Ummah agreement
Step-by-step UK guide to cancel One Ummah recurring donations, refunds, rights and alternatives. Includes exact contact details and yearly savings.
| Item | Value |
|---|---|
| Fastest method | Donor account on One Ummah website - immediate when available; cancels recurring donations directly |
| Effective delay | Immediate if cancelled via donor account; otherwise cancellation will take effect before the next scheduled payment |
| Notice period | Not published by One Ummah |
| Cancellation fee | £0 |
| Minimum commitment | No minimum commitment - recurring donations can be cancelled at any time |
| Phone + hours | Not published by One Ummah |
| Postal address for registered letter | One Ummah, 82 Portway, E15 3QJ London, United Kingdom |
One Ummah is a UK-registered charity founded in 2013 that raises funds for humanitarian relief and development work in crisis-affected countries. The organisation operates a 100% donation policy for specific appeals, meaning donations designated for appeals go directly to those causes while administrative costs are funded separately.
One Ummah runs emergency relief, food distribution and ongoing sadaqah programmes across multiple countries, including Gaza, Lebanon, Turkey-Syria, Pakistan, Sudan, Yemen, Afghanistan and Syria. They accept one-off and recurring donations and accept Gift Aid where applicable.
Donations can be made one-off or as recurring monthly donations for specific funds such as the Ongoing Sadaqah Fund and Emergency Relief Fund. They also offer named food pack donations that correspond to fixed monetary values.
| Legal status | Registered charity |
| Charity Commission record | Charity Commission details |
| Headquarters | Middlesbrough, United Kingdom |
| Support | Email: [email protected] |
| Website | oneummah.org.uk |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (donor account) | Log in to donor account on One Ummah website and cancel recurring donation or change payment details. | Immediate when done in donor account | Email confirmation or account status update | Easy |
| Android - Google Play | Open Google Play > Subscriptions > select One Ummah subscription > Cancel subscription. | Immediate at Google Play once cancelled | Google Play cancellation receipt | Easy |
| iOS / Apple | One Ummah has not published iOS-specific steps. If subscription was taken via Apple, cancel via your Apple Subscriptions in the App Store. | Depends on Apple processing | Apple subscription confirmation | Medium |
| Send cancellation request to [email protected] with donor name, payment method, and last 4 digits of card or transaction ID. | Processed before next scheduled payment if sufficient notice is given; team responds within 3 working days for general enquiries | Email reply from support | Easy | |
| Post (registered letter) | Send a signed cancellation letter with donor details to the postal address for registered mail. | To be confirmed by One Ummah; allow postal delivery time plus processing | Return receipt or written confirmation | Medium |
| Phone | Phone contact details are not published by One Ummah; confirmation of phone cancellation must be requested in writing. | Response time to be confirmed; general enquiries answered within 3 working days | Email confirmation requested | Medium |
If you change bank or address, cancel the recurring donation and set up a new payment method. Provide a bank letter or new direct debit instruction if requested. There is no minimum commitment, so cancellation is allowed immediately.
Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill when applicable.
If a paid service raised its price, you may have the right to cancel if the change was not clearly agreed at signup. For One Ummah donations, price increases are not typical for donations. To challenge a price change for a paid service you should ask for clear notice and then cancel if you do not accept the new price.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For recurring donation set up by a deceased donor, next of kin or executor should contact One Ummah at [email protected] and provide a copy of the death certificate and proof of authority. One Ummah's staff will advise on stopping payments and handling funds.
Applicable law: charity administration rules and standard verification; Charity Commission guidance may apply.
Research shows One Ummah accepts cancellations for recurring donations at any time on request. Refunds are only issued in limited circumstances such as genuine mistakes, and requests should be made within 30 days of the donation for discretionary refunds.
Applicable law: Charity law in England and Wales; see Consumer Rights Act 2015 for service performance obligations.
One Ummah recurring donations have no minimum commitment. To end an ongoing donation, cancel via donor account, email or post. Cancellation will take effect before the next scheduled payment if sufficient notice is given.
Applicable law: Consumer Contracts Regulations 2013 for distance contracts where relevant.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have 14 days to cancel distance contracts. However, if you expressly consented to immediate performance and acknowledged losing the right to cancel, the 14-day right may not apply. For donations treated as services, check whether you gave express consent for immediate performance.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
One Ummah is not reported to run retention discounts or special offers for donors. Research lists no retention offers. To ask for alternatives instead of cancelling, email [email protected] and request options such as reducing the monthly amount, pausing donations for a set period, or converting a recurring donation into a one-off gift. Ask for written confirmation of any agreed change.
Compute annual savings from One Ummah monthly plans below:
Cheapest real alternative from listed competitors: Halal Wealth annual starting at £500 per year (organisation plan). Monthly equivalent: £500 / 12 = £41.67 per month, or £41.67 x 12 = £500 per year. The Muslimah Accountant monthly price is £85 x 12 = £1,020 per year. If your goal is to reallocate funds, cancelling a One Ummah £5 monthly donation saves £60 per year; cancelling a £100 monthly gift saves £1,200 per year.
The key laws that apply to UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms.
The Competition and Markets Authority (CMA) has warned against unclear auto-renewal and hard-to-cancel subscriptions. If you believe One Ummah used unclear renewal terms or made cancellation difficult, you can complain to Citizens Advice for guidance and the CMA can take enforcement action for unfair commercial practices.
If a card payment was used, you can consider a Section 75 claim (for qualifying credit card transactions) or a chargeback through your card issuer for disputed payments. If One Ummah refuses a lawful refund, complain first to One Ummah, then seek help from Citizens Advice. For charity governance issues, the Charity Commission oversees registered charities; see their register entry for One Ummah at Charity Commission.
After cancellation, keep the confirmation email, screenshot or registered post receipt. This is your proof if a payment is taken after cancellation.
If you claimed Gift Aid on a donation and later successfully obtain a refund, Gift Aid must be corrected. Contact One Ummah to confirm Gift Aid handling for refunded donations.
Request a copy of your donor data or ask for it to be deleted if you no longer wish to be contacted. To re-activate a cancelled donation, log in to your donor account or donate again via the website or relevant app.
Use this checklist to cancel and protect yourself.
£5
/ mois
Supports operations and administration while specific appeals receive 100% of donations; monthly option available.
£100
/ mois
Provides emergency aid for conflicts and disasters; one-off and monthly donations available.
£40
/ mois
Essential nutrition distribution across crisis-affected countries; available as one-off donations.
£120
/ mois
Larger food distribution option for multiple families.
£400
/ mois
Bulk food pack distribution option for larger impact.
No commitment. Billoff helps you cancel or adjust your One Ummah subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£85
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Offers Shariah-compliant personal finance platform and organisational finance tools rather than humanitarian donation services.
One Ummah is available in many countries. Here are several frequently cited markets:
What you should know about One Ummah subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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