Cancel Opal the easy way

Service overview

Opal is an app and service designed to help individuals manage attention and improve focus by blocking distractions and creating rules for device use. The product runs on mobile and desktop platforms and offers free and paid plans for different levels of control.

Who it is for

Opal targets people who want to reduce digital distraction: students, remote workers and professionals seeking structured focus time.

Key features

Features include rule-based blocking, harder blocking difficulty on paid plans and cross-device blocking options depending on platform and plan.

Web cancellation (Opal website / Stripe)

1. Visit the Opal website and log in to the account you used to subscribe.
2. If you purchased via Stripe or the Mac app, open the Stripe dashboard link provided when you signed up.
3. Locate Subscriptions or Billing and select Cancel subscription.
4. Keep the confirmation email from Opal or Stripe as proof of cancellation.
5. Expect cancellation processing up to 24 hours; check spam/junk for confirmation emails.

iOS - App Store

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select Opal from the list.
4. Tap Cancel My Subscription and confirm.
5. Retain the Apple confirmation receipt for proof; cancellation takes effect immediately and is controlled by Apple.

Android - Google Play

1. Open the Google Play Store app.
2. Tap your profile icon > Payments and subscriptions > Subscriptions.
3. Select Opal > Cancel subscription and follow the prompts.
4. Save the Google Play confirmation email; cancellation is processed by Google and is immediate.

Mac app (Stripe)

1. If you subscribed via the Mac app, open the Mac app and access the billing or account area.
2. Follow the Stripe dashboard link or instructions to cancel.
3. Keep the Stripe email confirmation; processing may take up to 24 hours.

Phone

1. Opal does not publish a cancellation phone number. Phone cancellation is not specified as a supported method.
2. If you prefer phone escalation, first request support via the help page and request a callback; Opal's published channels are online.

Email / Support form

1. Open the Opal Help page and submit a request explaining you want to cancel and include your account email.
2. Wait for a support reply confirming cancellation; allow 24 to 72 hours for response.
3. Keep the reply email as proof.

Post (registered letter)

1. Write a clear cancellation statement including your full name, account email and request to cancel immediately.
2. Send the letter by registered post to: Opal, Griffiths Way, AL1 2RD St. Albans, United Kingdom.
3. Retain proof of postage and recorded delivery receipt as your evidence.

Moving / Relocation

If you need to cancel because you are moving and the service is no longer usable at your new location, send Opal Support a cancellation request with proof of move such as a dated utility bill or tenancy agreement. Opal's own policies do not specify additional concessions for relocation; use the Support channel to request cancellation and refund information.

Applicable law: Consumer Contracts Regulations 2013 for online contracts where relevant.

Price increase

If Opal notifies you of a price increase you did not agree to, you have the right to cancel without penalty from the date the increase takes effect. Provide the notification from Opal as proof. Retain the price increase notice and your cancellation confirmation.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rights and end of contract notice requirements. See Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

To cancel after the death of a subscriber, provide a copy of the death certificate and a relationship or executor document if requested. Opal does not publish a specific estate policy; contact Support with the documents to request account closure and refund where applicable.

Applicable law: Consumer Contracts Regulations 2013 for contract termination where relevant.

Legitimate ground (serious change of circumstance)

Opal does not publish an exhaustive list of accepted legitimate grounds for cancellation. If you assert a legitimate ground, submit documentary proof (for example, medical certificate or proof of disability) to Support and request cancellation and any refund due. If Opal refuses, escalate under UK consumer law.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment / subscription expiry

When your subscription term ends, Opal must provide an end of contract notice and refund any overpayment for periods after the contract ends. If you do not receive a notice, contact Support and keep all correspondence.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - end of contract notice obligations.

Cooling-off (change your mind)

For online purchases, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting from contract conclusion. For digital content, the right can end if you gave express consent and acknowledged that the right to cancel ends when download or streaming starts. If you cancel within 14 days for a web purchase, request a refund from Opal Support; refunds for Stripe purchases are available within 30 days of purchase if Opal approves.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiating with Opal

Research does not report any specific retention offers that Opal actively advertises. To request a retention offer, contact Opal Support through the help page and ask for a promotional rate, extension or downgrade to the Free plan. Record the support response in writing. Use the official help page: Opal help - cancel.

What cancelling saves you - exact math

Use these exact prices from Opal's published pricing and store listings to compute yearly costs and savings.

Opal Pro monthly: £19.99; yearly cost if paid monthly = £19.99 x 12 = £239.88 per year.

Opal Pro yearly (paid annually): £99.99 per year.

Savings switching from monthly payments to the annual plan: £239.88 - £99.99 = £139.89 per year.

Savings by cancelling Pro monthly and using a competitor with a concrete price: Taxmo for Accountants listed at £9.99 per month. Annual cost = £9.99 x 12 = £119.88.

Savings cancelling Opal Pro monthly (£239.88) and moving to Taxmo (£119.88): £239.88 - £119.88 = £120.00 per year.

Other concrete Opal prices: Free = £0; App Store weekly plan = £4.99 billed weekly; App Store Opal Pro Subscription = £49.99 monthly (specific App Store plan name); Opal Student Weekly = £9.99 billed weekly. Use the annual comparisons above to make a decision.

Relevant UK laws and regulator

Your primary UK rights are under the Consumer Rights Act 2015 for service quality and the Consumer Contracts Regulations 2013 for the 14-day cooling-off period on online purchases. The Digital Markets, Competition and Consumers Act 2024 adds protections for renewal cooling-off rights and end of contract notice obligations. For guidance on cancelling services, see the UK Government page: Cancelling goods or services - GOV.UK.

Cooling-off and renewal rights

The Consumer Contracts Regulations 2013 give you a 14-day cancellation right for online purchases, with exceptions for digital content once download or streaming starts. Under the Digital Markets, Competition and Consumers Act 2024, traders must provide a renewal cooling-off notice and an end of contract notice and refund any overpayment within specified times. See the legislation: Digital Markets Act - section 261.

How to escalate

1. Complain to Opal Support and keep written records. 2. Contact Citizens Advice for next steps: Cancelling a service - Citizens Advice. 3. If you paid by credit card and meet the criteria, consider Section 75 or chargeback with your card issuer. 4. If unresolved, contact the relevant ombudsman for your sector or pursue legal remedies under the Consumer Rights Act 2015.

Confirm cancellation and keep proof

After cancellation, ensure you receive a confirmation email from Apple, Google, Stripe or Opal Support. Save the confirmation email or screenshot. If you do not receive confirmation within 24 to 72 hours, contact Support and supply your cancellation request and evidence of submission.

Final billing and refunds

Refund eligibility depends on purchase channel. For purchases on the Opal website (opal.so or opalapp.com) refunds can usually be accommodated if requested within 30 days of purchase by contacting Opal Support. For purchases through Apple App Store or Google Play, contact Apple or Google directly for refunds because Opal does not process these refunds. If you paid via Stripe and Opal authorises a refund, Opal Support must process it; Stripe itself cannot issue refunds without the merchant's action.

Data and account access

Decide whether you want Opal to delete your account or retain it for re-activation. Submit a data deletion request via Support if you want complete removal. Export any usage or settings data before deletion; Opal's procedures are available through the account settings or Support team.

Re-activation

If you cancel and later decide to return, sign up again through the Opal website or app. If you re-subscribe, check whether any promotional price is available or whether regional App Store prices apply; the UK has shown different App Store price points, including higher rates at times such as August 2026 where the UK was reported as the most expensive country at approximately £27.26 per month for Pro in a specific period.

Use this checklist to close your Opal subscription cleanly and protect your rights.

• Identify how you subscribed: App Store, Google Play, Opal website or Mac app.
• Cancel via the correct channel: Apple settings, Google Play subscriptions, or Opal/Stripe dashboard.
• Cancel more than 24 hours before the renewal date to avoid another charge.
• Save confirmation receipts: Apple/Google/Stripe or Opal Support email.
• If you expect a refund, submit the request within 30 days for website/Stripe purchases.
• If charged after cancellation, contact your card issuer for chargeback or Section 75 if eligible.
• Export any account data you need before requesting deletion.
• If you have trouble, contact Citizens Advice for consumer help and keep all correspondence.