Cancel OS Maps the easy way

Core service

OS Maps is the consumer-facing digital mapping subscription from Ordnance Survey Limited offering standard OS mapping, route plotting, offline downloads and access to the OS Leisure map library.

Main features

Features include route plotting and recording, offline map downloads, unlimited map printing on the web for Premium users, 3D mapping and aerial layers, and access to 607 OS Leisure maps.

Company facts

Web (OS Shop) - step-by-step

1. Go to the OS Maps subscription page on the OS Shop and sign in to your account.
2. Open the subscription management section and select "Cancel subscription".
3. Follow on-screen prompts until you get an on-screen confirmation; keep or screenshot that confirmation.
4. You will receive a confirmation email; keep this as proof.
5. See OS Maps Support Hub for account help.

iOS - step-by-step

1. Open Settings on your iPhone or iPad and tap your Apple ID name at the top.
2. Tap Subscriptions, find OS Maps in the list and tap Cancel Subscription.
3. Apple will send a cancellation confirmation from your Apple ID email address.
4. If you need OS help after cancelling, consult OS Maps account help.

Android (Google Play) - step-by-step

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions > Subscriptions, select OS Maps and Cancel subscription.
3. Google Play sends a confirmation email; withdrawals must be done at least 24 hours before renewal to avoid the next billing.

Email cancellation - step-by-step

1. Send email to [email protected] from the account email address used to subscribe.
2. Include your full name, account email, subscription plan and last 4 digits of payment method if available.
3. Request explicit confirmation of cancellation and a final billing date.
4. Keep the reply email as proof.

Post (registered letter) - step-by-step

1. Write a signed letter with your name, account email, subscription plan and request to cancel immediately.
2. Send by recorded delivery to OS Maps, Adanac Drive, SO16 0AS Southampton, United Kingdom.
3. Keep the postal receipt and wait for written confirmation from OS.

Moving abroad or outside service area

If you cannot use OS Maps because you move outside supported countries, supply proof of new address such as a utility bill or tenancy agreement. OS Maps does not publish a specific relocation policy for cancellation, so submit the proof to [email protected] and request account closure. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If OS Maps increases the price mid-contract and you do not accept the increase, you may cancel. Provide the price increase notice and your subscription details when you contact OS. Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 protect you from unilateral changes that materially alter the service.

Death of the subscriber

To cancel due to death, send a copy of the death certificate and proof of executorship to [email protected] or by post to the address. OS Maps accepts such requests but the exact process is not published; allow 7 to 14 days for processing.

Legitimate grounds (service not provided with reasonable care and skill)

If the service is not performed with reasonable care and skill, cite the Consumer Rights Act 2015. Provide evidence such as error screenshots, correspondence, or failed features. Request repair, repeat performance or cancellation and refund depending on the failure.

End of commitment or annual plan

Annual plans are billed as single payments (for example £35.99). To avoid renewal, cancel before the renewal date through your account, Apple or Google Play depending on purchase channel. For Google Play ensure cancellation at least 24 hours before renewal.

Cooling-off (14 day right)

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for online purchases. If you accepted immediate download or streaming of digital content with express consent, the right to a refund ends once download or streaming started. If you have not started downloads and cancel within 14 days, request a refund citing the Consumer Contracts Regulations 2013.

Before you cancel - how to negotiate

Contact [email protected] and request retention options. Research does not list specific retention offers OS Maps makes. Ask for a discounted monthly rate, a pro-rated refund, or a trial extension if you are cancelling for technical issues. Mention the issue, the device and any error messages or screenshots to support your request.

What cancelling saves you - concrete math

If you are on Premium monthly at £7.49 per month, yearly cost would be 12 x £7.49 = £89.88 per year. If you are on the advertised annual plan at £35.99, yearly cost is £35.99. If you switch from monthly Premium (£7.49) to the annual plan (£35.99) you save £89.88 - £35.99 = £53.89 per year. Example calculations for OS Shop one-time options: 1-month access £6.99, 3-month £19.99, 6-month £25.99 and 3-year £119.97. The cheapest competitor option in the research is Mapyx OS Leisure Maps Monthly at £9.99 + VAT per month; OS Maps annual £35.99 is cheaper than Mapyx annual £99.99 ex-VAT. Summary of concrete prices used: £7.49, £35.99, £6.99, £19.99, £25.99, £119.97, £9.99 and £99.99.

Key UK laws

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for most online contracts, except where download or streaming of digital content started with your express consent.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority highlights that unclear auto-renewal and hard-to-cancel subscriptions may be unfair. If OS Maps makes cancellation difficult or fails to provide clear renewal information, complain to Citizens Advice and to the CMA for potential unfair practice review.

How to escalate

First complain to OS via [email protected] and keep copies. If unresolved, use Citizens Advice guidance and consider chargeback or Section 75 via your card issuer for qualifying payments. For subscriptions bought through Apple or Google Play, escalate via Apple Support or Google Play payments dispute routes.

Access and downloads

Check whether offline maps remain available after cancellation. If you had Premium features, downloads and unlimited web printing may stop at the end of your paid period. Save any maps or route files you need before the final billing date.

Final billing and refunds

Expect the subscription to run until the end of the paid period unless OS grants an early refund. For annual plan paid as £35.99, the service usually continues for the paid year. If you cancelled within 14 days and did not start downloads, request a refund under the Consumer Contracts Regulations 2013.

Re-activation

To re-activate later, sign into your OS account and choose a plan. If you re-subscribe after cancelling, any promotional or trial offers previously used may not be available again.

Use this checklist to cancel cleanly and keep proof.

• Sign in to your OS Shop account and cancel via the subscription management page; screenshot the on-screen confirmation and keep the confirmation email.
• If you used Apple or Google Play, cancel inside the respective app store and keep the store confirmation email.
• If you contact support by email, send from the account email and request a written confirmation with the final billing date.
• If you send a registered letter, use recorded delivery to OS Maps, Adanac Drive, SO16 0AS Southampton, United Kingdom and keep the receipt.
• Save any offline maps or routes before your access changes.
• If you cancel within 14 days and did not start downloads, request a refund under the Consumer Contracts Regulations 2013.
• If you paid by card and the trader refuses a lawful refund, contact your card issuer about chargeback or Section 75 if applicable.