Cancel OSRS the easy way

Overview

Old School RuneScape (OSRS) is a multiplayer online role playing game published by Jagex Limited. It offers a classic RuneScape experience with both free-to-play content and paid membership to unlock additional skills, quests and areas.

Main features

OSRS provides cross-platform play between mobile and desktop, a community-led development model, frequent content updates and a membership model that expands skills, bosses and the game world.

Company facts

Key facts about the publisher are shown in the box below.

Web (Jagex account)

1. Open your browser and go to the Jagex account management page where you normally sign in to play OSRS.
2. Sign in with your account credentials.
3. In the account management menus choose Subscriptions or Memberships.
4. Select the active subscription and click Cancel or Turn Off Auto-Renewal.
5. Keep the confirmation email or take a screenshot of the on-screen confirmation.
6. If cancellation fails, open a Player Support ticket explaining the issue and attach screenshots.

iOS (Apple subscription)

1. On your iPhone or iPad open Settings and tap your name, then Subscriptions, or open the App Store and tap your profile then Subscriptions.
2. Find Old School RuneScape in the list and tap Cancel Subscription.
3. Keep the Apple receipt or a screenshot showing the subscription status as cancelled.
4. If Apple charged you in error, request a refund via Apple Support.

Android (Google Play)

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Old School RuneScape and choose Cancel subscription.
3. Keep the Google Play confirmation email or screenshot.
4. Google Play refunds follow Google policies; contact Google Play for refund requests.

Steam

1. Open Steam and go to your account details or the store page used to purchase membership.
2. Locate any subscription or recurring purchase linked to OSRS and cancel via Steam account management.
3. Save the Steam receipt as proof.

Phone

1. OSRS does not publish a dedicated cancellation phone number. If you have a billing phone number from a payment provider use that number.
2. If a phone channel is provided in your receipt, ask for a confirmation reference and record the agent name and time of call.

Email / Support ticket

1. Open a Player Support ticket using the game website support area or email [email protected] for press-related matters; for subscription issues use the account support pages.
2. Describe the subscription, billing dates and request cancellation. Attach screenshots where available.
3. Save the ticket reference for future escalation.

Post (registered letter)

1. Write a clear cancellation request including your account name, email, subscription details and the requested cancellation date.
2. Send it by registered post to OSRS, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof of sending.

Cooling-off (14-day right)

If you bought a subscription online you usually have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right is lost where you agree to immediate performance and the service has begun (for example, when streaming or downloading digital content after you gave express consent). To rely on the 14-day right you must not have agreed to immediate performance. Source: Consumer Contracts Regulations 2013.

Price increase

If Jagex increases the price for a subscription, your right to cancel depends on the contract terms. The Competition and Markets Authority highlights that unclear auto-renewal or unfair price-change terms are problematic. If the contract allows unilateral increases without notice, complain in writing, keep evidence, and request cancellation and refund under consumer law if the increase was not properly notified. Source: CMA guidance (named regulator).

End of commitment or no minimum term

OSRS subscriptions can be cancelled at any time. There is no minimum commitment for standard monthly or annual memberships when purchased by consumers. Cancelling ends future payments; you will retain access until the end of the paid period. Applicable law: Consumer Rights Act 2015 for contract performance and unfair terms.

Moving abroad

Relocation does not automatically guarantee a refund unless local rules apply or the service becomes unavailable in your new territory. Jagex may review refunds on a case-by-case basis, but OSRS does not publish a specific moving policy. If service availability changes, raise a support ticket and provide proof such as a utility bill or change of address documents. Legal reference: Consumer Rights Act 2015 for service performance obligations.

Death of subscriber

OSRS does not publish a public policy on cancellations after the death of a subscriber. To request account closure or refund, contact Player Support and supply a copy of the death certificate and proof of authority to act for the estate. This process is not published in detail by OSRS; treat it as a case-by-case matter.

Legitimate ground (faulty service)

If the digital service is faulty, the Consumer Rights Act 2015 entitles you to repair, replacement or refund depending on the fault. If the subscription service is not performed with reasonable care and skill, complain to Jagex, request remediation and keep evidence of the fault. Source: Consumer Rights Act 2015.

Before you cancel - negotiate

OSRS does not publish specific retention offers in public documentation. To request a retention offer or a discount, open a Player Support ticket from your account and state your subscription type, billing date and what you want (for example, a price reduction or extended trial). Ask whether you can pay for a 12-month membership at the annual rate of £95.88 or purchase a bond at £7.49 to extend membership. Keep any written offer as proof.

What cancelling saves you - concrete math

Monthly membership costs £10.99. Yearly cost if paid monthly: 12 x £10.99 = £131.88 per year. The 12-month membership pricing equates to £7.99 per month and £95.88 per year. Switching from monthly payments to an annual 12-month subscription saves £131.88 - £95.88 = £36.00 per year. Cancelled membership saves the full £131.88 per year if you stop paying monthly membership fees. Bonds cost £7.49 each and can be used to buy membership.

Cheapest listed competitor from the provided research: Taxmo for Accountants at £9.99 per month. Note that competitors listed operate in a different software category and are not direct game alternatives.

Key UK consumer law

Your rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cooling-off period for most online purchases. The 2015 Act requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms.

Cooling-off and digital content

The 14-day right to cancel is waived where you expressly agree to immediate performance and the service has begun - for example if you start streaming or downloading digital content and acknowledged the loss of the right to withdraw. For details see the Regulations: Consumer Contracts Regulations 2013.

Escalation steps

1) Complain in writing to Jagex using the support ticket system and keep records. 2) If unresolved, contact Citizens Advice for guidance and Trading Standards. Citizens Advice has step-by-step help at Citizens Advice - cancelling a service. 3) For qualifying card payments consider Section 75 or a chargeback via your card issuer. 4) The Competition and Markets Authority may act against unclear auto-renewal practices.

Access and final billing

After you cancel you keep membership benefits until the end of the current paid term. Check your bank statement or payment provider to confirm that recurring payments are turned off.

Data and account

Your game account and characters remain under Jagex control. If you want account deletion request it via Player Support. Keep copies of any confirmation emails and the date of cancellation for future disputes.

Re-activation

To re-activate membership, purchase membership again through the Jagex site, App Store, Google Play or Steam. You may use a bond priced at £7.49 to buy membership if the bond system is available on your platform.

Use this checklist to ensure your cancellation is recorded and you can escalate if necessary.

• Log in to your Jagex account and cancel via Account management.
• Save a screenshot of the on-screen cancellation confirmation.
• Keep the confirmation email from Jagex, Apple or Google Play as proof.
• If you paid by card and are charged after cancellation, contact your card issuer for a refund or Section 75 if eligible.
• If you are within 14 days and meet the requirements, request a refund citing the Consumer Contracts Regulations 2013.
• If cancelling by post, send a registered letter to OSRS, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If unresolved after support, contact Citizens Advice and Trading Standards.