Cancel Otter the easy way

Product overview

Otter is a transcription and AI note-taking service for meetings and interviews. It converts speech to searchable text, offers meeting summaries and integrates with conferencing tools such as Zoom, Google Meet and Microsoft Teams.

Who uses Otter

Otter is designed for professionals, distributed and hybrid teams, and enterprises that need automated transcriptions, searchable meeting records and collaboration features such as shared notes and exports.

How Otter is packaged

Otter offers a free Basic plan and paid Pro, Business and Enterprise plans with increasing transcription minutes, advanced sharing and admin controls. Payments for web purchases are shown in US dollars; the App Store may show GBP pricing for UK customers.

Web cancellation (detailed)

1. Sign in to your Otter account at https://otter.ai/.
2. Open the left navigation menu and click your profile.
3. Select Account Settings, then Billing.
4. Click Cancel plan, choose a reason and click Continue to confirm.
5. Keep a screenshot of the final confirmation page or any confirmation email as proof.

iOS cancellation (detailed)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your account icon, then Subscriptions.
3. Find Otter in your subscriptions and tap Cancel Subscription.
4. Apple will confirm the cancellation and send a confirmation email; save that confirmation as proof.
5. If you need help from Otter for an App Store purchase, contact Apple support; Otter cannot cancel App Store purchases for you.

Android cancellation (detailed)

1. Open the Google Play Store on your Android device.
2. Tap your profile, then Payments & subscriptions > Subscriptions.
3. Select Otter and tap Cancel subscription.
4. Google Play will confirm the cancellation; save the confirmation email or screenshot.

Cancel by email (detailed)

1. Write to [email protected] from the account email used for Otter.
2. Include the account email, subscription plan and a clear statement that you wish to cancel the subscription.
3. Keep the support ticket number or email reply as proof of cancellation.

Cancel by postal letter (detailed)

1. Send a signed letter stating your full name, account email and request to cancel to: Otter, Exe Box Matford Park Road, Marsh Barton Trading Estate, EX2 8FD EXETER, United Kingdom.
2. Send by registered post and keep the proof of posting and delivery.
3. Allow 5-7 working days for delivery plus processing; aim to send at least 10 working days before the next billing date.

Moving / change of country

If you change country and Otter no longer offers a local plan, request cancellation via your account or [email protected] and attach proof of new address such as a utility bill or tenancy agreement. Check platform billing if charged through Apple or Google; those platforms manage the subscription and regional pricing.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk/uksi/2013/3134/2026-01-01.

Price increase

If Otter raises the price mid-contract, review your contract terms in your account and Otter's Terms of Service. If the price increase affects renewal, you may cancel before renewal to avoid the increased price. Provide the renewal notice or billing statement as proof.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms may not be binding.

Death of subscriber

If the subscriber has died, send a copy of the death certificate and proof of authority (executor letter) to [email protected] to request account closure and cancellation. If payment is via a third party (App Store or Play Store), contact that platform with the same documents.

Legitimate ground - service not as described or faulty

Legitimate grounds accepted include: service not as described or faulty performance. Provide demonstrable proof such as transcripts that show errors or missing promised features. This ground may support a refund claim under UK consumer law.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your paid plan term ends (monthly or annual), cancel at least 24 hours before the next billing date to avoid renewal charges. Use an account cancellation screenshot or email confirmation as proof.

Cooling-off period (14 days)

For web purchases concluded remotely, you have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you exercise this right within 14 days and have not started digital content delivery with your express consent, Otter must refund payments within 14 days of notification. If Otter failed to provide pre-contract cancellation information, the period can extend up to 12 months.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2024 Part 4 Chapter 2 - cooling-off rights - legislation.gov.uk.

Before you cancel: negotiate

Otter does not publicly list retention offers in the help documentation. There are no reported standard discounts or retention links in the research data. To ask for a retention offer, message [email protected] from the account email and request a discount or plan downgrade. Provide your cancellation date, current plan and desired monthly budget. Keep written confirmation of any offer.

What cancelling saves - concrete yearly math

Calculate yearly costs using monthly pricing shown by Otter for UK customers:

Pro monthly: £17.49 x 12 = £209.88 per year.

Pro annual price: £99.99 per year. Saving by switching to annual from Pro monthly: £209.88 - £99.99 = £109.89 per year.

Business monthly: £30.00 x 12 = £360.00 per year. Business annual price: £229.99 per year. Saving by choosing Business annual vs Business monthly: £360.00 - £229.99 = £130.01 per year.

If you cancel Otter Pro monthly (£209.88/year) and move to the cheapest competitor in our list, tl;dv at £14.00 monthly, the competitor annual cost is £14.00 x 12 = £168.00. Yearly saving by switching from Otter Pro monthly to tl;dv: £209.88 - £168.00 = £41.88 per year.

Prices referenced: Basic £0, Pro £17.49 monthly or £99.99 annual, Business £30.00 monthly or £229.99 annual.

Consumer rights and cooling-off

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for online contracts. If you cancel within 14 days and have not consented to immediate digital delivery, you are entitled to a refund within 14 days of cancellation notification. See the Regulations: legislation.gov.uk/uksi/2013/3134/2026-01-01.

Performance and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Unfair contract terms, such as disproportionate cancellation penalties, are not binding. If Otter's Terms of Service conflict with these protections, consumer law takes priority.

Auto-renewal and the CMA

The Competition and Markets Authority monitors unclear auto-renewal and hard-to-cancel subscriptions. Otter states subscriptions auto-renew unless canceled; cancel at least 24 hours before the next billing date. If you face unclear renewal terms, gather evidence and complain to Citizens Advice for next steps.

Escalation route

Step 1: Complain to Otter support by email and keep written proof. Step 2: If unresolved, seek advice from Citizens Advice and request chargeback from your card issuer (Section 75 for qualifying credit card payments) or use a bank's chargeback guidance. Step 3: If the issue involves regulated financial services, consider the appropriate ombudsman. Keep all receipts, emails, and screenshots as evidence.

Access to features and data

When you cancel, paid features remain available until the end of the current billing period. After the billing period ends, access to paid features is removed but your account and data remain subject to Otter's retention policy. Export any transcripts you need before the end date.

Final billing and refunds

Otter states in its Terms of Service that fees are non-refundable and billed in US dollars. However, UK statutory rights may require a refund if you cancel during the 14-day cooling-off period and did not consent to immediate digital delivery. For App Store or Google Play purchases, refunds must be requested through Apple or Google respectively.

How to request final actions

To request account deletion or a refund for a web purchase, email [email protected] and include the account email, transaction date and reason for the request. For App Store or Google Play purchases, use Apple's or Google's refund request flow and keep their confirmation as proof.

Re-activation

You can re-subscribe at any time from your Otter account. If you re-subscribe, prior transcripts you exported remain available if stored locally; check Otter's account storage rules before cancelling to avoid data loss.

Follow this checklist to cancel cleanly and protect your rights:

• 1. Note your next billing date. Stop renewal at least 24 hours before that date.
• 2. Export transcripts and any files you need before the billing period ends.
• 3. Cancel via Account Settings > Billing and save a screenshot of the confirmation.
• 4. If you purchased via Apple or Google, cancel in the App Store or Google Play and save the cancellation confirmation email.
• 5. If you want a refund and are within 14 days, send a cancellation request stating you exercise your cooling-off right and include purchase details.
• 6. Keep all email correspondence and receipts for 6 months in case escalation is needed.
• 7. If you suspect an unfair renewal or refusal to refund, contact Citizens Advice and your bank for chargeback or Section 75 options.