Free
£0
/ mois
Create profile, send winks, add members to favourites, search member profiles, use 'Shuffle', view profile pictures and full profiles, like profiles.
Create profile
send winks
add members to favourites
search member profiles
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Our Time the easy way
We generate and send your cancellation letter to Our Time by registered mail
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Preview of your letter
PreviewSender
Recipient
Our Time
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Our Time agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Our Time service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Our Time service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Our Time
How to cancel Our Time in the UK in 2026. Step-by-step cancellation routes, refund rights, Trustpilot rating and practical checklist.
https://www.ourtime.co.uk
Cardiff, United Kingdom
Professional Services
Cancellation at a glance
| Fastest method | Website Withdrawal Form in Account Settings - direct, immediate cancellation via the online Withdrawal Form |
|---|---|
| Effective delay | Confirmation on screen and confirmation email when cancellation succeeds - if no confirmation email, cancellation did not complete (as stated by Our Time) |
| Notice period | Not published by Our Time |
| Cancellation fee | £0 |
| Minimum commitment | 1 month minimum available (Essential Pass 1 Month) |
| Phone + hours | Not published by Our Time |
| Postal address for registered letter | Our Time, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Our Time
Overview
Our Time is a dating service for singles aged 50 and over, operated by OurTime Dating, part of Match Group. The UK-facing site offers free basic features plus paid subscription passes that add messaging and visibility features.
Who runs it and where
Our Time is owned by Match Group. Head office for the group is in Hollywood, United States. Support for UK users is provided via [email protected].
Quick facts
| Founded | 2002 |
| CEO (parent) | Joey Levin |
| Target | Singles over 50 |
| App Store rating | 3.85/5 |
How to cancel Our Time
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website (Account settings) | Use the Withdrawal Form or 'My account settings' on the desktop/mobile site to cancel auto-renewal | 5-20 minutes | On-screen confirmation and confirmation email (if process completes) | Easy |
| iOS (App Store) | Cancel via Apple in your Apple ID subscriptions - Apple handles refund requests | 5-30 minutes | Apple subscription cancellation confirmation email or Apple receipts | Medium |
| Android (Google Play) | Cancel via Google Play subscriptions - Google handles refund requests | 5-30 minutes | Google Play confirmation email | Medium |
| Contact [email protected] requesting cancellation or refund | Varies - allow 7 days for reply | Copy of sent email and any reply | Medium | |
| Post (registered letter) | Send a registered letter to the Cardiff address requesting cancellation | Up to 7 working days plus postal delivery | Registered mail receipt | Medium |
| Account suspension | Suspending profile does not cancel subscription; subscription continues until explicitly cancelled | Immediate change to profile status | On-screen change | Easy |
Website - cancel via Account Settings
- Sign in at the Our Time website.
- Go to My account settings and look for the Withdrawal Form or subscription cancel link.
- Confirm cancellation on screen and check for a confirmation email. If no confirmation email appears, the cancellation did not complete.
- If you need step-by-step guidance, see the official cancellation and refund FAQ: Official cancellation and refund FAQ.
iOS - cancel via Apple
- Open Settings on your iPhone and tap your name, then Subscriptions.
- Find Our Time and tap Cancel Subscription.
- For refunds or purchases made through Apple, contact Apple directly; Our Time directs iOS users to Apple. See the official FAQ: Our Time refund guidance.
Android - cancel via Google Play
- Open the Google Play Store app and tap your profile, then Payments and subscriptions, then Subscriptions.
- Select Our Time and choose Cancel subscription.
- For refunds on Google purchases, contact Google Play as Our Time states refunds are subject to Google terms.
Email and Post
- To request cancellation by email, send your account details and clear cancellation request to [email protected].
- To cancel by post, send a registered letter to: Our Time, Crown Way, CF14 3UZ Cardiff, United Kingdom. Keep your registered mail proof.
- If you do not receive a confirmation email after any request, retry the cancellation or escalate to Citizens Advice or your card issuer.
Cancel by reason
Cooling-off (14-day right)
Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period after a subscription purchase. Our Time confirms a 14-day cooling-off period for subscription purchases. Refunds for first-time subscriptions and upgrades are available within 14 days and calculated pro-rata if the service was used.
Required proof: purchase confirmation (email or receipt), date of purchase.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Service started within cooling-off
Rule: If you expressly consent to immediate access to the service within the 14-day period and acknowledge loss of the right, the right to a full refund may be limited. Our Time states refunds are pro-rata for services started within the cooling-off period.
Required proof: consent record or acknowledgement, usage evidence.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
Rule: If Our Time raises the subscription price during a fixed commitment where the contract allows unilateral increases without valid notice, you may have a right to terminate on the basis of changed terms if the contract allows termination. Our Time does not publish a specific price increase policy in the FAQ.
Required proof: notice of price increase from Our Time and original contract terms.
Applicable law: Consumer Rights Act 2015 and general contract law enforced by the CMA.
Death of subscriber
Rule: Death of a subscriber is a legitimate ground for terminating a service contract. Our Time does not publish specific steps in the FAQ; use the registered address and support email to notify them and request account closure and refund where applicable.
Required proof: death certificate or executor documentation.
Applicable law: Consumer Rights Act 2015.
End of commitment and renewals
Rule: Subscriptions listed include fixed durations such as 1 month, 3 months and 6 months. Automatic renewal continues until explicitly cancelled. Suspending a profile does not stop renewal; you must cancel via account settings or the app store provider as applicable.
Required proof: subscription confirmation and cancellation confirmation.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; CMA guidance on auto-renewals.
Legitimate grounds acknowledged by Our Time
Rule: Our Time accepts cooling-off refunds and pro-rata refunds for first-time subscriptions and upgrades within 14 days. Our Time states there are no refunds for renewals, Boosts, SuperLikes or Private Mode and purchases via Apple/Google are subject to their terms.
Required proof: purchase receipt and dates.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Retention offers reported by Our Time are not published in the public FAQ. The research does not list specific retention discounts or offers. To request a retention or discount, contact [email protected] and state your desired change (shorter term, pause, or discount). If the subscription was purchased through Apple or Google, any offer or refund must be processed by Apple or Google respectively.
What cancelling saves you
Compute yearly cost for typical Our Time plans using published prices:
- Essential Pass 1 Month: £39.99 x 12 = £479.88 per year
- Essential Pass 3 Months: £24.99 x 12 = £299.88 per year
- Essential Pass 6 Months: £19.99 x 12 = £239.88 per year (billed as £119.94 every 6 months)
- Premium Pass 1 Month: £39.99 x 12 = £479.88 per year
Example yearly saving if you cancel a 1-month Essential Pass at £39.99 and switch to the 6-month rate equivalent: £479.88 - £239.88 = £240.00 saved per year.
Cheapest realistic alternative among mainstream dating services targeting older singles: SilverSingles with a common advertised monthly rate of around £24.99 per month. Annual comparison: SilverSingles £24.99 x 12 = £299.88 per year. Switching from Our Time Essential 1 Month (£479.88/year) to SilverSingles (£299.88/year) saves £180.00 per year.
Legal protections and escalation
Key UK consumer law
Your rights when buying online in the UK include the 14-day cooling-off right set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be provided with reasonable care and skill under the Consumer Rights Act 2015.
Auto-renewal and the regulator
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Our Time uses unclear renewal practices, you may raise that point with the CMA or Citizens Advice.
How to escalate a disputed cancellation or refund
1) Complain to Our Time by email to [email protected] and keep copies. 2) If unresolved, use Citizens Advice for next steps. 3) For card payments, consider a Section 75 claim or a chargeback via your card issuer for qualifying payments. 4) The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are your statutory backstop for poor performance or unfair contract terms.
What to do after cancelling Our Time
Check final billing and refunds
After you cancel, check your bank or card statement for the last payment date. If you submitted a cooling-off refund within 14 days, Our Time states refunds are pro-rata. If cancellation was handled via Apple or Google, check with them for refund confirmation.
Access and account data
Canceling a subscription does not necessarily delete your profile. If you want account deletion, contact [email protected] and request deletion. Save any messages or contacts you need before asking for deletion.
Re-activation
To re-activate, sign in and purchase a new pass or restore your subscription through the app store if it was purchased there. If you signed up through Apple or Google, you must manage subscriptions via those stores.
Next steps and practical checklist
Follow this checklist to ensure a clean cancellation and protect your rights.
- 1) Locate your purchase confirmation email and note the purchase date.
- 2) If within 14 days, use the website Withdrawal Form in Account Settings to request a refund and cancellation: Official cancellation and refund FAQ.
- 3) If purchased via Apple, cancel in Apple Subscriptions and contact Apple for refunds.
- 4) If purchased via Google Play, cancel in Google Play Subscriptions and contact Google for refunds.
- 5) Keep screenshots of confirmation pages and any confirmation emails.
- 6) If you cannot cancel online, send a registered letter to Our Time, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
- 7) If charges continue after cancellation, open a dispute with your card issuer or use chargeback; gather evidence of cancellation attempts and Our Time replies.
Plans
Essential Pass (1 Month)
£39.99
/ mois
Browse all profiles, revisit viewed profiles, see who liked you, view all messages, ad-free browsing.
Browse all profiles
revisit viewed profiles
see who liked you
view all messages
Essential Pass (3 Months)
£24.99
/ mois
Same benefits as 1 Month at a lower monthly rate paid per 3-month term.
Same benefits as 1 Month at a lower monthly rate paid per 3-month term.
Essential Pass (6 Months)
£19.99
/ mois
Same benefits as Essential with the 6-month pricing and billed accordingly.
Same benefits as Essential with the 6-month pricing and billed accordingly.
Premium Pass (1 Month)
£39.99
/ mois
All Essential benefits plus unlimited messages, see who viewed your profile, advanced search filters, up to 3 Super Likes per week, read receipts.
All Essential benefits plus unlimited messages
see who viewed your profile
advanced search filters
up to 3 Super Likes per week
No commitment. Billoff helps you cancel or adjust your Our Time subscription without hunting down every detail alone.
Pros & cons
Pros
Designed specifically for singles over 50
Free tier available with basic browsing and likes
Published 6-month plan at £19.99/month (£119.94 per 6 months) offers lower monthly cost
Cons
Trustpilot shows 1.9/5 from 1,836 reviews indicating service and cancellation complaints
No refunds for renewals, Boosts, SuperLikes or Private Mode
Support and cancellation via Apple/Google are handled by those stores which complicates refunds
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
SilverSingles
£24.99
/ mois
Focus on older singles with personality-based matching and lower advertised monthly price.
Match
£39.99
/ mois
Large user base across ages and longer-standing brand.
eHarmony
£29.95
/ mois
Algorithmic matching and relationship-focused onboarding.
Countries where Our Time is available
Our Time is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Our Time subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Our Time subscription, whichever payment method you use.
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