Cancel Ourmediashop the easy way

Overview

Ourmediashop is the direct consumer subscriptions site operated by Our Media Ltd that sells print and digital magazine subscriptions, single issues and some merchandise. The site replaced buysubscriptions.com in January 2024 and offers titles across craft, homes and gardening, science and nature, cycling and classical music.

What they sell

Products include annual magazine subscriptions, introductory offers (for example 3 issues for £5), single issue purchases and back issue sales. Payment methods include Direct Debit, Visa, Mastercard and PayPal.

How they position themselves

Ourmediashop advertises UK free delivery and a money-back guarantee for subscriptions. Digital content is delivered via the relevant app stores and becomes active within 24 hours.

Web cancellation (site contact form)

1. Open the Ourmediashop site Contact Us page or FAQs.
2. Provide your full name, delivery address, order number or subscriber number, phone and email.
3. State clearly: "Please cancel my subscription and refund any unused portion."
4. Save the email confirmation or reply as proof.

iOS (App Store) cancellation

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the subscription tied to Ourmediashop content and tap Cancel Subscription.
4. Take a screenshot of the subscription status page showing cancellation.

Android (Google Play) cancellation

1. Open Google Play Store on your device.
2. Tap profile icon, then Payments and subscriptions, then Subscriptions.
3. Select the subscription and tap Cancel subscription, follow prompts.
4. Take a screenshot showing cancellation details.

Phone cancellation

1. Call 0333 0162 143 and have your order/subscriber number ready.
2. Ask the agent to cancel your subscription and confirm any refund entitlement.
3. Request a reference number and a confirmation email; if not supplied, follow up in writing.

Email cancellation

1. Send an email or use the website contact form including full name, address, order details, phone and email.
2. Write: "Cancel my subscription and process refund per your terms and the Consumer Contracts Regulations 2013."
3. Keep the sent email and any reply as proof.

Post cancellation (registered letter)

1. Write a signed letter with your name, full address, order number, phone and email, and state you cancel the subscription.
2. Address it to: Ourmediashop, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Send by recorded delivery and retain the proof of postage and delivery receipt.

Cooling-off (change your mind within 14 days)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period for most online and off-premises purchases. For subscriptions and memberships bought online or by phone, you can cancel within 14 days and receive a full refund including basic delivery costs. Digital content can be excluded if you gave express consent to start delivery. To use this right provide your name, address, order details and a clear statement that you cancel. End reference: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Moving house

If you move and cannot receive deliveries at the old address you should contact Ourmediashop with proof of new address such as a utility bill or tenancy agreement and request termination or address change. Ourmediashop accepts standard relocation requests when supported by documentation. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Ourmediashop raises a subscription price the company must notify you before the change takes effect if the increase is part of the contract terms. You may be entitled to cancel if a unilateral increase was not properly disclosed. Provide the notice of increase, your subscription details and request cancellation referencing the communicated change. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on unfair contract terms.

Death of the subscriber

To cancel after the subscriber dies, contact customer service and provide a copy of the death certificate and proof of identity of the person requesting cancellation. Ourmediashop will consider cancellation on receipt of documentation and process any eligible refund per their terms. Applicable law: Consumer Rights Act 2015 for fair contract handling.

Legitimate grounds accepted by Ourmediashop

Research shows Ourmediashop accepts cancellation for cooling-off, standard subscription cancellation, and issues where the product is not delivered or is faulty. For one-off print products the terms state that once an order is accepted cancellation may not be possible in some cases. Provide invoices, order confirmation and photos for faulty goods. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription is a fixed-term annual subscription, cancellation generally takes effect at the end of the paid term unless an exceptional right applies. For renewals you must cancel before the renewal date or auto-renewal will apply. Always keep the renewal date and a cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research did not find published retention offers from Ourmediashop beyond introductory low-cost trial offers. The site advertises introductory offers such as 3 issues for £5 but no specific standard retention discounts were reported in available sources. To negotiate call 0333 0162 143 and explicitly ask for a retention offer, stating you will cancel unless you receive a reduced rate or a defined short-term extension. Record the agent name and reference.

What cancelling saves - maths using listed plans

Below are yearly costs and the arithmetic showing how much you stop paying when you cancel an annual subscription sold through Ourmediashop. Many titles are sold as annual prices; to show monthly equivalents we divide by 12 then multiply back to confirm the annual amount.

• BBC Countryfile Magazine: annual £24.99. Monthly equivalent £24.99 / 12 = £2.08. 12 x £2.08 = £24.99, saving per year £24.99.
• Gardens Illustrated: annual £26.99. Monthly equivalent £26.99 / 12 = £2.25. 12 x £2.25 = £26.99, saving per year £26.99.
• Cycling Plus Magazine: annual £28.99. Monthly equivalent £28.99 / 12 = £2.41. 12 x £2.41 = £28.99, saving per year £28.99.
• Simply Sewing Magazine: annual £20.99. Monthly equivalent £20.99 / 12 = £1.75. 12 x £1.75 = £20.99, saving per year £20.99.
• Simply Crochet Magazine: annual £16.99. Monthly equivalent £16.99 / 12 = £1.42. 12 x £1.42 = £16.99, saving per year £16.99.

Cheapest real alternative from competitors listed in research: 100 Pound Social is not a like-for-like magazine seller; it is a social media service priced at £100 per month. It is not a direct subscription alternative for magazines. For purely magazine savings, cancelling a £28.99 yearly subscription saves £28.99 per year.

Key UK consumer laws

Two main legal protections apply. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online and off-premises contracts. The Consumer Rights Act 2015 requires services and goods to be of satisfactory quality and performed with reasonable care and skill.

Auto-renewal and the CMA

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Ourmediashop fails to provide clear cancellation routes or obstructs cancellation, you can escalate the complaint to Citizens Advice for guidance and raise concerns with the CMA.

Refund timing and chargeback

Statutory rules and Ourmediashop terms state refunds for print and digital subscription cancellations are processed within 14 days. If a refund is not received within 14 days after cancellation, you may request a chargeback through your card issuer or, for qualifying card payments over £100 and under Section 75 conditions, raise a Section 75 claim with your card provider.

Escalation steps

1) Complain to Ourmediashop via phone or the official contact page. 2) If unresolved, seek help from Citizens Advice. 3) Use chargeback or Section 75 via your card issuer where applicable. 4) Report potentially unfair subscription terms to the CMA.

Check access and final billing

After cancellation confirm whether digital access continues until the end of the paid period or is cut immediately. For app subscriptions cancelled via the App Store or Google Play access normally remains until the period ends. Verify any final billing or outstanding payments and request a final statement.

Data and account retention

Ask Ourmediashop to confirm what account data they retain and how to delete your account if you wish. Provide your subscriber number and email to request data deletion or export under data protection rules. Obtain written confirmation of data deletion if required.

Re-activation and re-subscription

If you later re-subscribe you may be offered introductory prices such as 3 issues for £5 for new customers. Keep copies of any new terms to avoid unexpected renewals. For digital subscriptions, reinstall the app and restore purchases using your subscriber number from welcome emails.

Use this checklist to make sure your cancellation is complete and auditable.

• Call 0333 0162 143 and request cancellation; note the agent name and reference.
• Send an email or use the Contact Us form with order details and the cancellation request.
• For app subscriptions cancel in the App Store or Google Play and keep a screenshot.
• If using post, send a signed recorded-delivery letter to Ourmediashop, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Request written confirmation of cancellation and any refund timelines; keep all replies.
• If you do not receive a refund within 14 days, contact your card issuer for chargeback or Section 75 where eligible.
• Keep a copy of terms and the date you cancelled for future disputes.