Cancel Outplayed the easy way

Product overview

Outplayed is a subscription-based platform that provides matched betting tools, odds matching, profit trackers, training material, and casino sign-up and reload offers. Plans include Platinum, Diamond and Pro tiers with tools aimed at users pursuing tax-free matched betting returns.

Who uses it

The target audience is individuals focused on matched betting and sports betting who want tools to identify bookmaker offers, track profit, and automate parts of the matched-betting workflow.

Key company facts

Web cancellation (Outplayed website)

1. Go to https://outplayed.com/.
2. Log in using your account email and password.
3. Navigate to Account, Billing or Subscription in the site menu.
4. Locate the active subscription and select Cancel Subscription or equivalent.
5. Follow on-screen prompts and keep a screenshot or copy of any confirmation message or confirmation email.

iOS cancellation (Apple App Store)

1. Open the iPhone Settings app.
2. Tap your Apple ID name at the top.
3. Select Subscriptions.
4. Find the Outplayed subscription and tap it.
5. Tap Cancel Subscription and confirm the cancellation.
6. Keep the Apple confirmation email or take screenshots for proof.

Android cancellation (Google Play)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select Outplayed from the list, then tap Cancel subscription and follow prompts.
4. Google Play makes cancellation effective from the start of the next payment period; save the Play Store confirmation email or screenshot.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel subscription" and include your account email, subscription plan, and last four digits of payment method where available.
2. Request written confirmation of cancellation and the effective date.
3. Keep the reply email as proof.

Postal cancellation

1. Write a registered letter stating your full name, account email, subscription to cancel, and request cancellation and confirmation.
2. Send to Outplayed, 227 West George Street, G2 2ND Glasgow, United Kingdom and keep the postage receipt and delivery confirmation.
3. Allow up to 14 days for the company to respond.

Phone cancellation

Outplayed does not publish a dedicated phone number for cancellations. Research and official pages do not list phone support as a standard cancellation route. Use the app store method, website or email above.

Moving address

Rule: Moving does not automatically cancel a digital subscription. You may cancel under standard cancellation routes. Required proof documents: proof of new address (utility bill, council tax) if asking for any location-based refund or dispute.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (information and cancellation rights).

Price increase

Rule: If Outplayed increases the price and you were not properly informed before renewal or you did not provide explicit consent for the new price, you can cancel before the renewal taking effect under the DMCC Act transparency requirements. Required proof documents: copy of the pre-increase price, notification of increase or renewal message, and your subscription invoice showing the new charge.

Applicable law: Digital Markets, Competition and Consumers Act (DMCC Act) - requires transparent pre-contract information and renewal reminders for subscriptions longer than six months.

Death of the subscriber

Rule: A subscriber s account can be closed by an executor or family member. Required proof documents: death certificate and proof of authority (probate or executor documents) or account holder identity details.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; closure requests processed under standard contract termination practices.

Legitimate grounds (service not provided / defective)

Rule: If Outplayed fails to provide the service with reasonable care and skill, you may be entitled to a remedy or refund. Research does not list specific additional legitimate grounds accepted by Outplayed; contact support with clear evidence. Required proof documents: screenshots, error logs, payment receipts, timestamps of failed service.

Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: At the end of an annual or fixed commitment you have the right to not renew. Required proof documents: your current invoice showing the end of the paid period, account confirmation of subscription type.

Applicable law: DMCC Act requires clear renewal terms and explicit opt-in where applicable.

Cooling-off (change of mind)

Rule: For purchases of digital content and services bought at a distance, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013 and DMCC Act unless you have agreed to immediate supply and acknowledged loss of the right to withdraw. If supply began immediately with your consent, the right to cancel may be lost. For purchases through app stores, the app store refund policy applies.

Required proof documents: purchase date, invoice, any explicit consent to immediate supply if given. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; DMCC Act.

Before cancelling: negotiate

Retention offers reported in public research are not listed; there is no documented standard retention discount from Outplayed. How to ask: email [email protected], explain why you want to leave, request a pause, downgrade, or a refund under the 14-day or 30-day guarantee. If you bought via Apple or Google Play, request a refund via the App Store or Play Store refund process and attach proof of purchase.

What cancellation saves you - exact calculations

Platinum monthly: £39.99 x 12 = £479.88 per year. Choosing Platinum annual at £249.99 saves £479.88 - £249.99 = £229.89 per year.

Diamond monthly: £49.99 x 12 = £599.88 per year. Choosing Diamond annual at £349.99 saves £599.88 - £349.99 = £249.89 per year.

Pro monthly: £95 x 12 = £1,140.00 per year. Pro annual standard price £995.00 versus monthly equals a saving of £1,140.00 - £995.00 = £145.00 per year if you choose annual billing.

Cheapest competitor listed with a public price: ATSpro at £49 per month. Savings versus Outplayed Platinum monthly: £39.99 versus £49.00 equals £9.01 per month saved by Outplayed Platinum; switching from Outplayed Platinum monthly to ATSpro would increase cost by £9.01 monthly or £9.01 x 12 = £108.12 per year.

Key UK consumer law

Applicable laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015; Digital Markets, Competition and Consumers Act (DMCC Act). These laws require clear pre-contract information, a 14-day cooling-off right for distance contracts, and require digital providers to obtain informed consent for immediate supply of digital content.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel distance contracts for most services. That right ends if you agreed to immediate supply of digital content and acknowledged you would lose the right to cancel. The DMCC Act strengthens transparency and requires clear renewal notices for subscriptions longer than six months.

How to escalate

First, complain to Outplayed via [email protected] and keep written records. If unresolved, contact Citizens Advice for next steps. For card payments you may consider Section 75 or a chargeback via your card issuer where eligible. If the issue is a regulated sector matter, use the relevant ombudsman. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscriptions.

Check access and final billing

After cancellation, your access typically continues until the end of the paid billing period. Check your account billing page and your bank statement. For Google Play purchases, cancellation is effective from the start of the next payment period. For App Store purchases, cancellation also stops future renewals while access usually continues until expiry.

Data and account

Decide whether to request account deletion. Email [email protected] to request deletion of your personal data and include account details. Keep copies of all correspondence.

Refund requests

If you are within 14 days and did not consent to immediate supply, request a refund citing the Consumer Contracts Regulations 2013. If you purchased through Apple or Google, use the platform refund process first as the platform controls payment refunds for in-app purchases.

Use this checklist immediately when you decide to cancel.

• 1) Locate the account email and last payment date for Outplayed.
• 2) If purchased via App Store or Google Play: cancel through the app store to stop renewals immediately and save the confirmation email.
• 3) If purchased on the website: log in to Outplayed, cancel via Account > Billing and save confirmation.
• 4) If you want a refund: check whether you are within 14 days and whether you consented to immediate supply; then email [email protected] or request a platform refund via Apple/Google.
• 5) Save screenshots, confirmation emails, bank statements and any correspondence.
• 6) If you do not get a satisfactory response: contact Citizens Advice and consider a Section 75 or chargeback claim if the payment qualifies.