Cancel Output Arcade the easy way

Product overview

Output Arcade is a subscription library and plugin that delivers loops, kits and sample-based instruments to producers and composers through a continually updated content library and the Arcade plugin (VST, AU, AAX).

Who uses Arcade

Output Arcade targets musicians, composers, producers and sound designers looking for ready-to-use, royalty-free loops and a plugin workflow that integrates with major digital audio workstations.

Company facts

For installation details see the official Output support page on installing Arcade: Installing Arcade.

Web - cancel step by step

1. Open your web browser and go to https://account.output.com.
2. Sign in with the email used to subscribe.
3. Click the Subscription section in your account dashboard.
4. Click Cancel Subscription and follow the prompts. You may be offered a Pause option; selecting Pause sets a one month pause if available.
5. After cancellation you will be logged out and cannot access the Arcade interface until you re-subscribe. For full details see the official cancellation article: Cancel your subscription.

Post - cancel by registered letter

1. Write a signed letter stating your full name, the email used for the subscription and a clear statement that you request cancellation.
2. Send by registered post to: Output Arcade, Unit 4, Corner Shippon Clifton Fields Lytham Road, PR4 0XG Preston, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof.

Email / Support form - cancel by contact

1. Open the Output support centre and submit a ticket via the support form.
2. Include your order invoice number from Order History if you request a refund.
3. Support agents review refund requests during Monday to Friday, 9am to 5pm PST. Expect a reply within their business hours window. Official refund policy: Refund policy.

PayPal or third-party billing

1. If you cannot see a subscription in your Output Account it may be billed via PayPal or another email address. Check the email you used with PayPal.
2. Cancel the recurring payment in your PayPal account if PayPal is the billing method.

iOS / Android and unclear channels

1. Output does not publish specific in-app cancellation steps for iOS or Android subscriptions. If your subscription is billed through Apple or Google, manage the subscription in the platform that charged you.
2. If you cannot locate the subscription, contact Output support and include any transaction or invoice numbers you have available.

Cooling-off (14 day right for distance contracts)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14 day cancellation period for distance contracts. Digital content is excluded from the 14 day right once the consumer has expressly consented to immediate performance and confirmed loss of right to cancel. If you purchased a subscription and the service started immediately with your express consent you may have lost the 14 day right. See the legislation: Consumer Contracts Regulations 2013.

Annual subscription refund within 30 days

Output allows a full refund for annual subscriptions within 30 days of purchase or renewal. To request a refund you must provide the invoice number found in Order History. Refunds are reviewed by support agents during business hours and, once issued, may take 5-7 business days to appear on your statement. Source: Output refund policy: Refund policy.

Monthly subscriptions

Monthly subscriptions are non-refundable according to Output's published policy. Output notes exceptions may be reviewed by support for unique circumstances but monthly charges remain non-refundable as standard. Required proof for exceptional refund reviews includes the invoice number from Order History.

Price increase

Output does not publish a specific unilateral price increase compensation rule for existing subscribers in the available documentation. If you receive a price increase notice, collect the notice email or account message and contact Output support. If the increase breaches the contract terms or is not properly notified, statutory protections under the Consumer Rights Act 2015 and CMA guidance on auto-renewal apply.

Death of subscriber

Output does not publish a defined process for cancellation on the grounds of a subscriber's death. If this situation applies, provide documentation required by support, such as a death certificate and the order invoice number. The specific acceptance of this ground is not published by Output.

Legitimate grounds and evidence

Output accepts refund requests for annual subscriptions within 30 days and reviews exceptional monthly refund requests; the required evidence for refunds is the invoice number from your Order History. For other legitimate grounds present documentary proof to support your request. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Before cancelling: negotiating with Output

Output documents the option to Pause a subscription for one month via the account page as a retention alternative. Other retention offers are not publicly listed in Output support articles. To request a retention offer, sign in to your Account at https://account.output.com, open Subscription and choose Cancel Subscription then select the Pause option if offered. You can also submit a support ticket requesting a promotional or retention offer; include your invoice number.

What cancelling saves - math

Actual plan prices (published): Monthly plan £9.99 per month; Annual plan £99.99 per year.

Cost if you stay on monthly for 12 months: 12 x £9.99 = £119.88 per year.

Cost for an annual plan: £99.99 per year.

Savings by switching from monthly to annual: £119.88 - £99.99 = £19.89 per year.

Savings by cancelling a monthly subscription now equal your remaining months times £9.99. For full-year comparison the cheapest alternative among the listed competitors is Design Shake at £425 per month; that is not a direct product substitute for a sample library but is the lowest listed competitor price in the research at £425 per month.

Key UK consumer law and regulator

Relevant law includes the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for distance contracts. The right is lost for digital content supplied during the cancellation period if the consumer has expressly consented to immediate performance and acknowledged loss of the right to cancel.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and invalidates unfair contract terms such as disproportionate cancellation penalties. If Output applies unfair auto-renewal practices you can report concerns to the CMA.

How to escalate

First contact Output via the support centre and retain written records and invoice numbers. If unresolved, contact Citizens Advice for guidance, and consider a chargeback with your card issuer or a Section 75 claim for qualifying card payments. The CMA can be contacted for systemic issues with auto-renewal practices.

Access and created work

After cancellation you are logged out immediately and you cannot access the Arcade interface, custom Kits, or load your own samples. Sessions made with Arcade will still play MIDI data as they did when created, but Output strongly suggests bouncing MIDI to audio before cancelling to avoid playback issues.

Data, uninstall and reactivation

If you want to remove Arcade files from your drive see the official instructions for uninstalling and deleting Arcade data. Be aware deleting all sample data will prevent the plugin from playing back in your DAW. To re-subscribe use the sign-up page and select Sign Up Again on the Arcade subscription page: Arcade subscribe.

Final billing and refunds

Monthly subscriptions are non-refundable as standard. Annual subscriptions are refundable within 30 days of the transaction date. Refund requests require the invoice number from Order History and are reviewed by support during business hours; once issued refunds may take 5-7 business days to appear on your statement. See: Refund policy.

Follow this checklist to cancel with proof and avoid surprises.

• Sign in to https://account.output.com and attempt cancellation from Subscription.
• If you want to keep playback of existing sessions, bounce MIDI to audio before cancelling.
• Note the invoice number from Order History for any refund request.
• If cancelling by post, send a signed registered letter to Output Arcade, Unit 4, Corner Shippon Clifton Fields Lytham Road, PR4 0XG Preston, United Kingdom and keep the receipt.
• If charged via PayPal check the PayPal account used and cancel recurring payments there.
• Request written confirmation from Output support and save the message as proof of cancellation.