Cancel PCS the easy way

Overview

PCS (Professional Computer Solutions, LLC) is a technology and professional-services company founded in 1983 that supplies software, cloud platforms and managed services to utility companies. The parent group is Central Service Association and the founder is Kim Ingerslev.

Primary activities

PCS sells cloud hosting and platform services, backup solutions and resells contact-center platforms such as Genesys PureCloud. UK-facing prices in the public data include backup and contact centre items.

Who uses PCS

PCS targets utility companies for managed IT, backup and contact-centre operations. Pricing items show offerings billed per agent, per platform or per GB for backups.

Web portal

1. Sign in to your PCS customer portal if you have one. The portal URL is not publicly disclosed by PCS.
2. Locate contract or subscription settings and click cancel or open a support ticket requesting cancellation.
3. Save any confirmation shown on screen and keep a screenshot and copy of any email reply as proof.

Phone

1. Call PCS support - phone number is not publicly disclosed by PCS. Use the number on your invoice if available.
2. State clearly you wish to cancel the named contract and give the contract number.
3. If cancelling Microsoft orders note: you must notify PCS within 48 hours for PCS to attempt cancellation inside Microsofts 7-day cancellation window; if successful, a pro-rata credit may be issued.
4. Request a written end of contract notice acknowledging the cancellation date.

Email

1. Send a clear written statement to PCS support (support email not publicly disclosed by PCS). Include your name, account number, contract number and the words Cancel my subscription.
2. Ask for a written acknowledgement and the effective cancellation date.
3. Keep the sent message and any reply as proof.

Post (registered letter)

1. Write a clear cancellation statement including account details and signature.
2. Send by registered post to: PCS, 123 Main Street, NN1 1AA Northampton, United Kingdom.
3. Keep proof of posting and any returned acknowledgement from PCS.

Moving address

Rule: You may cancel where the service is tied to a specific installation address and you no longer can receive it. Required proof: copy of new address evidence such as tenancy agreement or utility bill at the new address and your PCS account details. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

Rule: If PCS raises the price in a way not permitted by your contract, you may cancel. Required proof: the price change notice from PCS and your current contract showing agreed pricing. Applicable law: Consumer Rights Act 2015 - unfair contract terms are not binding.

Death of subscriber

Rule: If the account holder dies, a named executor or next of kin can request termination. Required proof: copy of death certificate and proof of authority such as grant of probate or a letter from the executor. Applicable law: Not specifically regulated by PCS public data; rely on general contract assignment and evidence requirements.

Legitimate ground

Rule: Legitimate grounds include persistent poor performance of the service or a failure to perform with reasonable care and skill. Required proof: invoices, error logs, screenshots and records of support interactions. Applicable law: Consumer Rights Act 2015.

End of commitment term

Rule: At the end of a fixed minimum term you may cancel without penalty unless the contract auto-renews. Required proof: contract showing the end date and notice sent before the renewal date. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.

Cooling-off period

Rule: For contracts arranged online, over the phone or off-premises you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. For digital content where download or streaming started with express consent, the right to refund may be limited. Required proof: cancellation notice sent within 14 days and any evidence of the date the service was first supplied. Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights and Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Retention offers publicly reported for PCS are not available in the research data. To ask for a retention offer, contact PCS support by phone or email and request a savings offer or downgrade. Use this script: "I am considering cancelling contract number [your number]. What retention offers or lower-cost plans can you provide to keep my business? Please send any offers in writing to my account email." Keep any written offer.

What cancelling saves - concrete math

Example savings for common PCS-priced items in GBP.

Genesys PureCloud 1: £53.00 per agent per month. Annual cost: £53.00 x 12 = £636.00 per agent per year.

Porsche Charging Services Basic Fee: £13.99 per month. Annual cost: £13.99 x 12 = £167.88 per year.

PSCS Workstation Backup 100 GB: £7.95 per month. Annual cost: £7.95 x 12 = £95.40 per year.

PureCloud Solutions paper billing fee: £10.00 per month. Annual cost: £10.00 x 12 = £120.00 per year.

Choose one to cancel and sum the annual figures to compute your total yearly saving. Cheapest real alternative from competitors in the research: Sleek at £60 per month for contractor accounting services = £60 x 12 = £720.00 per year. Example verdict: cancelling a £53/month PureCloud 1 plan saves £636.00 annually compared with keeping it; switching to a cheaper competitor is only relevant where services are comparable.

Key UK consumer laws

Consumer Contracts Regulations 2013 provide a 14 day cooling-off right for service contracts arranged online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents enforcement of unfair contract terms such as disproportionate cancellation penalties.

What to do if PCS does not accept cancellation or refund

Step 1: Complain to PCS in writing and ask for an end of contract notice. Step 2: If unresolved, contact Citizens Advice for guidance on escalation and statutory rights. See Citizens Advice - Cancelling a service.

Escalation and chargebacks

If payment was by credit card and the dispute qualifies, use Section 75 or raise a chargeback with your card issuer. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potentially unfair. For statutory detail on penalties and cooling-off rights see Digital Markets, Competition and Consumers Act 2024 - section 261.

Check final bill

Request a final invoice showing the pro-rata period and any retained amounts. If you cancelled within the 14 day cooling-off period and overpayment exists, you are entitled to a refund.

Data and access

Request export of your data and a confirmation of deletion schedule. For backup services, confirm whether backups will be deleted immediately or after a retention window.

Re-activation

If you plan to re-activate, ask PCS for any re-connection fees. The research lists reconnection fees of £250 for PureCloud Solutions; include that when budgeting for reactivation.

For more on consumer steps after cancellation see Citizens Advice - Cancelling a service.

Follow this checklist to make your cancellation effective and to preserve rights.

• Locate your contract number and account details.
• Decide cancellation channel: phone, email or registered post and prepare a written statement.
• If you have a cooling-off claim, ensure cancellation is sent within 14 days of initial supply.
• Send cancellation by registered post to PCS, 123 Main Street, NN1 1AA Northampton, United Kingdom and keep proof of posting.
• Retain screenshots, copies of emails and any written acknowledgement from PCS (end of contract notice).
• Check final invoice and request refund for any overpayment.
• If unresolved, contact Citizens Advice and consider chargeback or Section 75 with your card issuer.