Cancel PDF Filler the easy way

Service summary

pdfFiller is a cloud-based PDF editor and document management service that lets users edit, fill, sign and share PDF documents online. The company operates under the brand pdfFiller and is owned by airSlate.

Who uses it

pdfFiller targets individuals, small and medium-sized businesses and large organisations needing PDF editing, templates and document workflows.

Company facts

Cancel on the web (recommended)

1. Open your browser and go to https://pdffiller.com/ and log in.
2. Click your profile icon and select My Account.
3. Open the Subscription & payment tab.
4. Click Cancel subscription and follow on-screen confirmations.
5. Save or screenshot confirmation page and any confirmation email from pdfFiller.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find pdfFiller in the list, tap it, then tap Cancel Subscription and confirm.
4. Keep the App Store receipt email as proof.
5. Note: subscriptions bought through Apple must be managed via Apple; pdfFiller cannot cancel these for you. See official guidance.

Cancel on Android (Google Play)

1. Open Google Play Store and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select pdfFiller and tap Cancel subscription.
4. Save the Google Play receipt as proof.
5. Note: subscriptions bought through Google Play must be cancelled in Google Play. See official guidance.

Cancel via phone / callback

1. Visit the callback or cancellation request page and complete the form to request a call back.
2. Provide account email and a clear 'Cancel subscription' request.
3. Record the call reference or save the support email.

Cancel by email or support ticket

1. Send an email or submit a ticket to [email protected] with your account email and explicit cancellation instruction.
2. Include any billing identifiers and request written confirmation.
3. Allow 24-72 hours for support to reply; save replies as proof.

Cancel by post

1. Write a registered letter addressed to: PDF Filler, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include account email, full name, and a clear sentence: "Cancel my pdfFiller subscription" and sign and date the letter.
3. Send by recorded delivery and keep proof of postage and delivery receipt.

Moving / Moving

Rule and required proof: pdfFiller does not publish a specific moving policy. If relocation affects payment method or local availability, contact Support at [email protected] and include proof such as a utility bill or new address. pdfFiller does not list an automatic acceptance policy for moving as a cancellation ground.

Applicable law

Consumer Rights Act 2015 applies to service quality; no specific statutory right to cancel because of moving is listed.

Price increase

Rule and required proof: If pdfFiller raises the recurring price, the contract terms and statutory protection apply. Save the notice or invoice showing the increased price. Under UK rules, the Consumer Rights Act 2015 and CMA guidance require clear contract terms and fair treatment for auto-renewal and price changes.

Applicable law

Consumer Rights Act 2015 and CMA guidance on auto-renewal.

Death of subscriber

Rule and required proof: pdfFiller does not publish a specific process for cancelling after the death of an account holder. To request cancellation, contact Support and provide a death certificate and proof of authority (for example, executor documents). pdfFiller must be contacted directly; their published channels include support ticket and callback form.

Legitimate ground (product not fit / unfair terms)

Rule and required proof: Under Consumer Rights Act 2015, services must be provided with reasonable care and skill. If pdfFiller failed to provide the promised features, gather screenshots, timestamps, and correspondence showing failures. Submit these to Support and, if unresolved, escalate to Citizens Advice and the CMA.

Cooling-off (14-day right to cancel)

Rule and required proof: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for online contracts. This right is lost if you expressly agree to immediate access to digital content and acknowledge loss of the right to cancel. If you started a trial and gave consent to immediate access, you will not have the 14-day refund right. Keep sign-up confirmation and timestamps to show whether you consented.

Before cancelling: negotiate

Retention offers known: Research found no published, repeatable retention discounts or downgrade offers from pdfFiller. To request a retention offer or downgrade, contact Support at [email protected], open a live chat via the support page, or request a callback using the form at the cancellation request page. Ask explicitly for a discount, a downgrade to an annual plan or a pause; request any offer in writing and record the support agent name and time.

What cancelling saves you

Compute yearly cost and savings using published pdfFiller prices:

• Basic Monthly: 19.99 x 12 = £239.88 per year
• Basic Annual: £99.99 per year
• Saving by switching Basic Monthly to Basic Annual: £239.88 - £99.99 = £139.89 per year
• Plus Monthly: 29.99 x 12 = £359.88 per year
• Plus Annual: £119.99 per year
• Saving by switching Plus Monthly to Plus Annual: £359.88 - £119.99 = £239.89 per year

Cheapest real alternative named: Smallpdf Pro annual at £90.00 per year (comparison): switching from Basic Annual £99.99 to Smallpdf Pro £90.00 saves £9.99 per year. To compare costs, verify competitor pricing before switching and confirm features needed.

Key UK laws and regulator

The relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator that enforces consumer protection on subscription fairness and cancellation is the Competition and Markets Authority (CMA).

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for online contracts, with a full refund unless you expressly agreed to immediate access to digital content and accepted you would lose that right. If you started a trial with immediate access, the 14-day right is lost.

When to escalate

If pdfFiller refuses a lawful refund or makes cancellation unduly difficult, first complain to pdfFiller via Support. If unresolved, contact Citizens Advice for next steps, and consider the CMA for unfair contract terms. For card payments, you can use Section 75 or chargeback with your card issuer where applicable.

Access and data retention

After cancellation you retain access until the end of your paid or trial period. pdfFiller states you have 30 days after cancellation to contact Support to download documents; after 30 days documents may be permanently deleted. Save and download important files immediately after cancelling.

Final billing and refunds

pdfFiller states there is no refund after cancellation and access continues until the period ends. Exception: first-time self-service users may request a refund within 180 days from their first payment date by contacting Support. If a refund is issued, access is revoked and the refund is instantaneous on pdfFiller's side but may take up to 7 business days to appear on your bank statement. Subscriptions sold via Apple or Google Play are subject to those stores' refund policies.

Re-activation and account closure

If you want to re-subscribe, log in and choose a plan on the pdfFiller website. If you need your account permanently deleted after cancelling, contact Support and request data deletion; retain proof of the request. If you need documents after cancellation, contact Support within 30 days to retrieve them.

Before and after cancellation, use this checklist to protect your data and finances.

• Log into your pdfFiller account and cancel via profile > My Account > Subscription & payment.
• Take screenshots of the cancellation confirmation page.
• Save any confirmation email from pdfFiller or receipts from Apple/Google Play.
• Download all documents you need within 30 days of cancellation.
• If you paid by card and want a refund, check if you are eligible as a first-time self-service user within 180 days and contact [email protected].
• If you used Apple or Google Play to subscribe, cancel via the App Store or Google Play and keep their receipts.
• If you face refusal or unclear terms, collect correspondence and escalate to Citizens Advice or your card issuer for chargeback/Section 75 where eligible.