Cancel PDF Guru the easy way

Core offering

PDF Guru is an online PDF management service that offers conversion, editing and processing tools for PDF files. Plans include Basic, Professional and Business tiers with features such as conversions, editing and team access.

How it is sold

PDF Guru sells subscriptions, trial offers and paid plans via its website. The company accepts online payments and operates a UK-facing site. See the main site for product pages and terms.

Company facts

Official product and policy pages: subscription terms, refund policy.

Website cancellation (recommended)

1. Sign in at https://pdfguru.com/.
2. Go to Account or Subscription settings.
3. Choose Cancel subscription and follow the on-screen confirmation.
4. Save a screenshot of the confirmation page and any confirmation email.

Email cancellation

1. Compose an email to [email protected] including your full name, account email and the date you want the cancellation to take effect.
2. Request written confirmation of cancellation and a final billing statement.
3. Keep the sent message and any reply as proof.

Postal cancellation (registered letter)

1. Prepare a signed letter with your account email, account name and a clear instruction: "Cancel my PDF Guru subscription".
2. Send by registered post to PDF Guru, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and delivery receipt.

iOS cancellation

1. Open the App Store on your iPhone.
2. Tap your profile, then Subscriptions.
3. Select PDF Guru and tap Cancel Subscription.
4. Keep the App Store confirmation email or screenshot.

Android cancellation

1. Open Google Play on your Android device.
2. Tap your profile, then Payments and subscriptions then Subscriptions.
3. Select PDF Guru and tap Cancel subscription.
4. Keep the Google Play confirmation.

Phone

PDF Guru has not published a phone support number. The company lists [email protected] for contact. Use email or registered post to ensure traceable proof.

Moving / change of residence

PDF Guru does not publish a specific relocation cancellation rule. To request cancellation linked to moving, contact [email protected] and attach proof such as a dated utility bill or new tenancy agreement. If PDF Guru refuses, complain under general consumer law. Applicable law: Consumer Rights Act 2015 for service quality.

Price increase

If PDF Guru raises the price during a subscription, check your terms in subscription terms. If the change is a contract variation and you do not accept it, you may cancel. Keep the price change notice and your cancellation request as evidence. Applicable law: Consumer Rights Act 2015.

Death of subscriber

PDF Guru does not publish a death-handling policy. To cancel on behalf of a deceased subscriber, email [email protected] with a copy of the death certificate and proof you are executor or next of kin. If they request further evidence, supply it in writing.

Legitimate ground accepted by PDF Guru

Research shows PDF Guru provides refunds for technical errors or proven purchase errors. Legitimate grounds for a refund include demonstrable technical failure or incorrect billing. Provide screenshots, logs or bank statements as evidence. Personal reasons such as "I no longer like the product" are not accepted by PDF Guru per their policy. Applicable law: Consumer Rights Act 2015.

End of commitment

PDF Guru does not publish a fixed minimum commitment. If you have a monthly subscription, cancel before the next billing date to stop renewal. If you have an annual plan, cancellation takes effect at the end of the paid year unless the terms state otherwise. Check subscription terms.

Cooling-off (14 day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 UK consumers have a 14 day right to withdraw from online contracts. For digital services, this right is lost if you gave express consent to start the service immediately and acknowledged loss of the right to withdraw. If you signed up and did not consent to immediate performance, you can cancel within 14 days for a full refund. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research does not report any publicly available retention offers from PDF Guru. To request a retention offer, email [email protected] with your account email and say you will cancel unless a discount, extended trial or plan change is offered. Example script: "I plan to cancel on [date]. Do you offer an alternative plan, discount or pause to keep my subscription? Please reply in writing." Keep all replies as evidence.

What cancelling saves - yearly math

Using PDF Guru published plan prices, calculate yearly cost and savings versus annual billing:

• Basic: £5.99 x 12 = £71.88 per year. Annual price = £59.99. Annual saving = £11.89.
• Professional: £9.99 x 12 = £119.88 per year. Annual price = £99.99. Annual saving = £19.89.
• Business: £19.99 x 12 = £239.88 per year. Annual price = £199.99. Annual saving = £39.89.

Cheapest listed competitor from research: Vordex at £39 monthly. Yearly cost for Vordex monthly = £39 x 12 = £468. Comparing to PDF Guru Basic annual at £59.99 shows PDF Guru Basic is significantly cheaper. Use these figures when deciding.

Relevant UK law

Key protections: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14 day cooling-off for distance contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair terms not binding). The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel subscriptions.

How to escalate a dispute

1) Complain to PDF Guru in writing to [email protected] and keep proof. 2) If unresolved, contact Citizens Advice and your local Trading Standards. 3) For card payments, consider Section 75 or a chargeback via your card issuer for qualifying transactions. 4) Report potential unfair auto-renewal or misleading terms to the Competition and Markets Authority.

Refund entitlements

PDF Guru's published policy notes purchases are generally non-refundable except for technical errors or where law requires a refund. Under the Consumer Contracts Regulations 2013 you may have a 14 day right to withdraw for online services unless you consented to immediate performance and acknowledged loss of the right to withdraw. Keep written proof of any consent you gave.

Confirm access and final billing

Save any final billing statement and check the date when access stops. If you cancelled mid-period, your access usually continues until the end of the paid period. Request a final invoice from [email protected].

Data and account export

Export any PDFs or data before your access ends. Check PDF Guru privacy policy at https://pdfguru.com/privacy-policy for data retention rules and request data deletion in writing if required.

Reactivation

If you want to re-subscribe later, you can sign up again via the website. Keep your old account email and password if you want to retain settings; otherwise create a new account.

Use this checklist to cancel and keep evidence.

• Log in to your account and cancel via Account settings; take a screenshot of the confirmation.
• If you cannot cancel online, send an email to [email protected] requesting cancellation and keep the sent message.
• If email fails, send a signed registered letter to PDF Guru, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the delivery receipt.
• Export and back up any PDFs before the subscription ends.
• Request a written final invoice and confirmation of cancellation.
• If you want a refund, submit evidence of a technical error or billing mistake and reference the 14 day right to withdraw if applicable.
• If the merchant refuses and you paid by credit card, contact your card issuer about Section 75 or a chargeback.