Cancel PDF Simply the easy way

Short description

PDF Simply (branded PDFSimpli) is an online PDF editing, conversion and e-signature service. It advertises unlimited edits, unlimited downloads and conversion to formats such as Word, DOCX, JPG and Excel without installing software.

Who uses it

The service targets professionals and small teams who need quick PDF conversion, editing and basic document sharing. Plans include a 14-DAY LIMITED ACCESS option and an Annual Plan with multi-user sharing features.

Quick facts

Web cancellation (via account)

1. Sign in to your PDF-Simple account.
2. Open Profile and scroll to Subscriptions.
3. Click Cancel on the active subscription and follow any prompts shown.
4. Save or screenshot the on-screen confirmation and check your account status.

Phone cancellation

1. Call +1-844-898-1076 - Monday to Friday 09:00 to 21:00 EST or Saturday 09:00 to 17:00 EST.
2. Provide your account email, order ID and explain you want to Cancel the subscription.
3. Ask the agent for an email confirmation or cancellation reference number.
4. Retain the confirmation for chargeback or escalation if needed.

Email cancellation

1. Send an email to [email protected] with subject line: Cancel Subscription - [your account email].
2. Include your full name, billing email, order ID and cancellation date requested.
3. Request written confirmation and keep the reply.

Post (registered letter)

1. Write a signed letter stating your request to Cancel the subscription and include account details.
2. Send by registered post to: PDF Simply, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and any delivery receipt.

iOS and Android

PDF Simply has not published cancellation steps for iOS or Android. Use the phone or email contacts above to confirm whether your subscription is billed via an app store or directly and to get the correct cancellation route.

Cooling-off period (change of mind)

You have a 14-day cooling-off right for online service contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and the service has not been fully performed with your prior express consent, you are entitled to a full refund. Provide your order date and account email as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If PDF Simply significantly increases price or removes a major feature, you can use the change as grounds to cancel. Keep documentation showing the published price/feature before and after the change. Applicable law: UK consumer protection principles under the Consumer Rights Act 2015 and guidance from the Competition and Markets Authority.

End of commitment

When your minimum contract term ends (monthly or annual), you may cancel before the next renewal. Provide the original order date and renewal date as proof. If you miss the notice window of at least 24 to 48 hours before renewal you risk being charged for the next period.

Death of subscriber

If the subscriber dies, contact support at [email protected] and provide a copy of the death certificate and the account holder details. The service does not publish a specific death policy; evidence such as an official death certificate is the standard proof used for account closure.

Moving or change of business

Moving address is not listed as an automatic refund ground by PDF Simply. If you use relocation as the reason, provide proof of new address and the original order details. The statutory cooling-off rule still applies where relevant. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Legitimate grounds accepted by PDF Simply

Research lists the primary legitimate grounds available: cancellation within the 14-day cooling-off period and significant changes to service or pricing. For refunds handled by the authorised reseller RATHUNAS PDF SOLUTIONS LLC, refund requests must be made to [email protected] no later than 30 days after the order. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015 where service quality is concerned.

Before you cancel: negotiate

Research shows no public record of retention offers from PDF Simply. Contact support by phone at +1-844-898-1076 or by email at [email protected] and request a retention offer, discount, or downgrade. State your renewal date and ask for a written offer. If the agent offers a refund or credit, request a written confirmation email.

What cancelling saves you - exact math

Plan prices (GBP): 14-DAY LIMITED ACCESS: £49.95 every 4 weeks; Annual Plan: £249.95 per year (£20.83/month).

Annual cost for the 4-week cycle plan: £49.95 x 13 payments = £649.35 per year.

Annual Plan cost: £249.95 per year.

Saving by switching from 4-week billing to Annual: £649.35 - £249.95 = £399.40 per year.

Cheapest real competitor from research: Slipz Starter at £9.00 per month.

Slipz yearly cost: £9.00 x 12 = £108.00 per year.

Savings by switching from PDF Simply Annual (£249.95) to Slipz (£108.00): £249.95 - £108.00 = £141.95 per year.

Key UK consumer law

Two statutes govern your rights: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cooling-off right for most distance contracts. The 2015 Act requires services to be performed with reasonable care and skill.

Auto-renewal and unfair practices

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Keep proof of pre-contract information and cancellation instructions if you dispute renewal charges.

How to escalate

First, complain to the trader (email [email protected] or call +1-844-898-1076). If unresolved, seek guidance from Citizens Advice: Citizens Advice - Cancelling a service. For card payments, consider chargeback via your card issuer or Section 75 for qualifying credit card purchases. If the trader breaks contract terms, rely on the Consumer Rights Act 2015 for remedies.

Check access and downloads

After cancellation, verify whether you retain access for the already-paid period. Download copies of important documents and e-signature copies before access ends.

Final billing and refunds

If you cancel within your 14-day cooling-off period you are entitled to a full refund under the Consumer Contracts Regulations 2013, unless you expressly agreed that performance would start and acknowledged loss of the right. Refund requests handled by the authorised reseller RATHUNAS PDF SOLUTIONS LLC must be emailed to [email protected] no later than 30 days after the order. The authorised reseller processes requests within 1-2 business days; statutory refunds must be issued within 14 days of receiving your cancellation notice.

Re-activation

If you re-subscribe later your new contract will follow current pricing. Keep your original cancellation confirmation if you want proof of prior termination or dispute any unexpected recharges.

Use this checklist to cancel and preserve your rights.

• Find your order date and subscription ID in your account or billing emails.
• Choose a cancellation method: phone +1-844-898-1076, email [email protected] or cancel from your online account.
• Send the cancellation request at least 24 to 48 hours before the renewal date.
• Request written confirmation by email and keep that proof.
• If you want a refund, email [email protected] within 30 days if the payment was to the authorised reseller.
• Download all documents and save local copies before access ends.
• If the trader refuses a lawful refund, contact Citizens Advice at their guidance page and consider chargeback or Section 75 for qualifying card payments.