Cancel PDFfiller the easy way

Product overview

PDFfiller is a cloud document management service that provides PDF editing, form filling, electronic signatures, templates and workflow features for individuals and organisations. PDFfiller is owned by PDFfiller Inc., a subsidiary of airSlate.

Who uses PDFfiller

PDFfiller targets professionals and organisations in healthcare, financial services, education, legal, software, real estate and government that need to create, edit and sign documents online.

Company facts

Web cancellation - detailed steps

1. Sign in to your account at pdffiller.com.
2. Open your account or profile area and find Subscriptions or Billing.
3. Follow the cancellation link and confirm cancellation within the web interface.
4. If you need confirmation, contact Support to request written acknowledgement of your cancellation.

iOS cancellation - detailed steps

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon, select Subscriptions, find PDFfiller and tap Cancel Subscription.
3. Keep the Apple email receipt as proof; PDFfiller cannot reverse App Store charges.

Android cancellation - detailed steps

1. Open Google Play Store on your Android device.
2. Tap your profile, select Payments and subscriptions then Subscriptions, find PDFfiller and Cancel.
3. Keep the Google Play receipt as proof; PDFfiller cannot reverse Google Play charges.

Email cancellation - detailed steps

1. Send an email to [email protected] stating your account email, subscription plan and request to Cancel.
2. Ask explicitly for written confirmation of receipt and a confirmation that auto-renewal has been stopped.
3. Keep the Support reply as proof.

Post or registered letter - detailed steps

1. Prepare a signed letter stating your account email, plan and clear instruction: "Cancel my subscription and stop auto-renewal".
2. Send it by registered post to: PDFfiller, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom.
3. Keep the postal proof of delivery.

Cooling-off period (distance and online contracts)

If you bought a subscription online you have a 14 day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 day period starts from the contract conclusion date. If you want a refund under the cooling-off period, notify the trader and they must reimburse payments within 14 days of receiving your cancellation notice. If you agreed that digital content would be supplied during the cancellation period and you gave express consent to lose your right to cancel, you may lose the right to a refund for services already supplied. See Consumer Contracts Regulations 2013.

Price increase

PDFfiller's public materials do not specify a formal price-increase cancellation rule. If an automatic price increase appears in your renewal price, raise the issue with [email protected] and ask for cancellation or downgrade. If the price increase is disproportionate, the Consumer Rights Act 2015 may apply to unfair contract terms; escalate to Citizens Advice or the CMA if the increase is enforced without proper notice. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

PDFfiller does not publish a formal policy for termination on death. To request cancellation on behalf of an estate contact [email protected] and provide official proof such as a death certificate and proof of authority to act for the estate. Required proof: death certificate and proof of executor or administrator. Applicable law: Consumer Rights Act 2015 for service performance obligations.

Legitimate grounds accepted by PDFfiller (from research)

PDFfiller's published refund policy includes specific refund constraints: refunds are not granted for transactions older than 180 days from the initial purchase; refunds may be denied if usage shows significant benefit; subscriptions sold through a sales team are non-refundable; App Store and Google Play purchases must be handled via Apple or Google. Required proof for exceptions: proof of first-time self-service purchase date to qualify for the 180 day refundable window. See PDFfiller refund policy.

End of commitment

If your plan includes an annual commitment you can cancel but billing and access are governed by the commitment term stated at purchase. Enterprise minimum user commitments are published for Enterprise plans; to terminate an enterprise contract follow the contractual termination clause in your purchase agreement and contact your account manager. Applicable law: Consumer Rights Act 2015 for service performance obligations.

Before cancelling: negotiate

PDFfiller's public pages do not list specific retention offers. To request a retention offer contact [email protected] from your account email and ask for discount, pause or downgrade options. Mention your current plan, renewal date and a competing offer. If you purchased via App Store or Google Play, Apple or Google manage billing and PDFfiller cannot change those charges. Useful link: official cancellation blog guidance.

What cancelling saves you - yearly maths

Calculate yearly cost by multiplying monthly price by 12. Examples from PDFfiller published prices:

• Basic (Monthly) £19.99 x 12 = £239.88 per year.
• Basic (Annual) £8.00 x 12 = £96.00 per year (annual commitment price paid monthly equivalent).
• Plus (Monthly) £29.99 x 12 = £359.88 per year.
• Plus (Annual) £12.00 x 12 = £144.00 per year.
• Premium (Monthly) £39.99 x 12 = £479.88 per year.
• Premium (Annual) £15.00 x 12 = £180.00 per year.

Cheapest competitor listed in the research: MySign at £9.99 per month. MySign monthly cost £9.99 x 12 = £119.88 per year. If you switch from PDFfiller Basic Monthly (£239.88) to MySign (£119.88) annual saving = £239.88 - £119.88 = £120.00 per year.

Key UK consumer law

Relevant law and regulator: the Competition and Markets Authority (CMA) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For service quality and unfair terms the Consumer Rights Act 2015 applies.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cancellation right for distance and off-premises contracts. Traders must refund payments within 14 days of being informed of cancellation. If the trader fails to provide cancellation information the cancellation period can be extended by up to 12 months. See Consumer Contracts Regulations 2013.

Auto-renewals and unfair practices

The CMA treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair commercial practices. If PDFfiller makes cancellation unnecessarily difficult you can complain to Citizens Advice and request escalation to the CMA.

Escalation and payment disputes

If PDFfiller refuses a lawful refund or fails to cancel appropriately: 1) complain to PDFfiller via [email protected]; 2) escalate to Citizens Advice; 3) request chargeback from your card issuer or rely on Section 75 for qualifying credit card payments. Keep written records and timestamps of all communications.

Access and final billing

PDFfiller states access continues until the end of the paid or trial period. Check your final billing statement and monitor your card for any unexpected charges in the billing cycle after cancellation. If a refund is issued, PDFfiller may revoke access immediately.

Export and backup your documents

Before cancellation export any documents you need from your account. PDFfiller does not publish a data-retention period for cancelled accounts; export PDFs, templates and contact lists to local storage.

Data deletion and account re-activation

PDFfiller does not publish an automatic data-deletion schedule for cancelled accounts. To request deletion or re-activation contact [email protected]. If a refund was processed the account may have reduced access immediately.

Use this checklist to confirm cancellation is complete and your data is safe.

• Export all documents and templates from your PDFfiller account.
• Cancel subscription via web login, Apple App Store or Google Play depending on origin.
• Save confirmation: keep emails, screenshots or written acknowledgement from Support.
• Record the cancellation date and check bank/card statements for refunds or continuing charges for 30 days.
• If purchased via sales team or enterprise, review contract termination clauses and contact your account manager.
• If a refund is due and delayed, follow up after 7 business days and use chargeback or Section 75 if eligible.