Public Insights
£29
/ mois
Tiered subscription model with clear UK-focused public records access and transparent pricing
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Preview of your letter
PreviewSender
Recipient
PeopleLooker
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of PeopleLooker agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the PeopleLooker service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the PeopleLooker service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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PeopleLooker
Step-by-step UK guide to cancel PeopleLooker in 2026. Includes official channels, refund rules and a 2.4/5 Trustpilot summary.
https://www.peoplelooker.com
Cardiff, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Web account cancellation - available directly in account settings for immediate user control |
|---|---|
| effective delay | Not published by PeopleLooker |
| notice period | Not published by PeopleLooker |
| cancellation fee (amount or 0) | Not published by PeopleLooker |
| minimum commitment | Not published by PeopleLooker |
| phone + hours | Customer support telephone number listed on Contact Us page during posted service hours - number not published |
| postal address for registered letter | PeopleLooker, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is PeopleLooker
Service summary
PeopleLooker is an online people search and background-check service that aggregates public records and online profiles to produce searchable person reports. The company operates from the United States and offers a subscription-based access model.
Who uses PeopleLooker
The target audience includes individuals looking for public records, background checks, and social media profiles.
Company facts
| Legal name | PeopleLooker, LLC |
|---|---|
| Parent company | The Lifetime Value Company |
| Headquarters | Atlanta, United States |
| Founded | 2007 |
| Employees | ~25 |
| Support email | [email protected] |
How to cancel PeopleLooker
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (account) | Log in - My Account - Edit Account Information - Cancel My Account | Minutes | On-screen confirmation / email | Easy |
| iOS (Apple) | Cancel via Apple ID subscriptions in Settings | Minutes | Apple subscription cancelled confirmation | Medium |
| Android (Google Play) | Cancel via Google Play app > Subscriptions | Minutes | Google Play cancellation confirmation | Medium |
| Phone | Call customer support telephone number listed on Contact Us page | Varies by wait time | Call reference or email confirmation | Hard |
| Email [email protected] requesting cancellation | Up to 48 hours response reported | Email reply | Medium | |
| Post | Send signed cancellation request to registered address | Postal delivery time + handling | Signed receipt if sent by tracked mail | Hard |
Web (account) cancellation
- Sign in at www.peoplelooker.com.
- Go to My Account.
- Open Edit Account Information.
- Click Cancel My Account and follow prompts.
- Keep any on-screen confirmation or email from the company as proof.
iOS cancellation (Apple)
- Open Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Select PeopleLooker subscription from Active subscriptions.
- Tap Cancel Subscription.
- Save the Apple cancellation confirmation screenshot or email.
Android cancellation (Google Play)
- Open the Google Play app.
- Tap Account then Subscriptions.
- Select PeopleLooker and tap Cancel subscription.
- Keep Google Play confirmation email or screenshot as proof.
Phone cancellation
- Find the phone number on PeopleLooker Contact Us or billing pages.
- Call during posted service hours and request cancellation.
- Ask the agent for a cancellation reference number and email confirmation.
Email cancellation
- Email [email protected] with subject line Cancel My Account and include your account email and last 4 digits of payment method.
- Request written confirmation of cancellation and any refund consideration.
- Retain all replies as proof.
Postal cancellation
- Prepare a signed letter stating account details and request to cancel.
- Send by tracked mail to PeopleLooker, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Keep tracking receipt for proof of delivery.
Cancel by reason
Moving or change of residence
If your reason for cancelling is a change of residence that makes the service unnecessary, send a cancellation request by email or web form and include proof such as a utility bill or new address document. PeopleLooker does not publish a specific policy accepting moving as an automatic refund reason.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the subscription was taken online within the 14-day cancellation period.
Price increase
If PeopleLooker increases the recurring price you are paying, present the price increase notification and request cancellation and refund for the unused period. If the price increase breaches your agreement, you can rely on contract terms and the Consumer Rights Act 2015 regarding unfair contract terms.
Applicable law: Consumer Rights Act 2015.
Death of the subscriber
To cancel due to death, contact PeopleLooker by email or post and supply a death certificate or executor contact details. Research does not show a published PeopleLooker-specific procedure; use direct contact to obtain confirmation and documentation.
Legitimate ground / Service not performed with reasonable care
If PeopleLooker fails to deliver services with reasonable care and skill, assert your right under the Consumer Rights Act 2015 and request cancellation and refund for the unsatisfactory service. Provide any correspondence that demonstrates failures. PeopleLooker handles refunds case-by-case.
Applicable law: Consumer Rights Act 2015.
End of commitment
If you subscribed for a fixed term that has ended, cancel via your account or request termination by email. PeopleLooker does not publish minimum term details on UK pricing pages; include all correspondence as proof of the contract end date.
Cooling-off (14-day right)
If you bought the subscription online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If the service started with your express consent and you did not waive the right, confirm whether you accepted immediate supply. To cancel during the cooling-off period, notify PeopleLooker and request a refund. Keep your cancellation notice and any emailed confirmations.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content delivered during the period, see the same regulations for the digital-content exception.
Negotiate or save
Before you cancel: negotiate
Research does not show standard retention offers published by PeopleLooker. If you want a retention offer, contact [email protected] or call the listed number and ask for account retention. Use a clear script: state you will cancel unless they offer a price reduction, free month, or prorated refund. Retention offers are handled case-by-case per PeopleLooker support practices.
What cancellation saves you - compute yearly saving
PeopleLooker official UK prices are not publicly disclosed. Use competitors to benchmark savings.
Public Insights: £29 monthly. Calculation: £29 x 12 = £348 per year.
LexisNexis TraceIQ: £125 monthly. Calculation: £125 x 12 = £1500 per year.
Savings example: Switching from LexisNexis (£1500/year) to Public Insights (£348/year) saves £1500 - £348 = £1152 per year.
Cheapest real alternative named in research: Public Insights at £29 per month.
Legal protections and escalation
Key UK consumer laws
The main protections are the Consumer Rights Act 2015 for services performed with reasonable care and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the 14-day cooling-off right. The CMA monitors unfair auto-renewal and hard-to-cancel subscription practices.
How to escalate
1. Complain to PeopleLooker first by email to [email protected] or via the web contact form and keep all replies. 2. For unresolved billing disputes, contact Citizens Advice for local Trading Standards guidance. 3. For qualifying card payments, use chargeback via your card issuer or a Section 75 claim for UK credit cards. 4. If relevant, involve a sector ombudsman only if the dispute falls in their remit. Cite the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 when escalating.
What to do after cancelling PeopleLooker
Check final billing and refunds
After cancellation, monitor your bank statement for any further charges. PeopleLooker states refunds are processed immediately by the company but may take up to 30 days to appear on your statement. If your charge was via Google Play, request a refund through Google.
Data access and reactivation
Request written confirmation of account closure and whether your personal data will be retained. If you want to reactivate later, confirm how reactivation works and whether any promotional pricing or previous account history will be preserved.
Keep cancellation proof
Retain screenshots, confirmation emails, call reference numbers and tracked-post receipts for at least 6 months in case of disputed charges.
Next steps and practical checklist
Use this checklist to make cancellation effective and document it for protection.
- Log in and cancel via My Account and save any on-screen confirmation.
- If subscribed through Apple or Google Play, cancel inside Apple ID or Google Play subscriptions and keep confirmation.
- Email [email protected] with a cancellation request and save the reply.
- If you call, request a cancellation reference number and the agent's name.
- Send a tracked postal cancellation to PeopleLooker, Crown Way, CF14 3UZ Cardiff, United Kingdom if online methods fail.
- Monitor bank statements for 30 days for refunds or further charges.
- If you are charged after cancellation, contact Citizens Advice and consider chargeback/Section 75.
Pros & cons
Pros
Aggregates multiple public record sources into a single person report
Available via web and mobile apps with Google Play rating 4.3/5
Support contact options include web, email and phone
Cons
Trustpilot rating 2.4/5 with 225 reviews citing billing and cancellation problems
Customers report continued billing after cancellation requests in Trustpilot testimonials
Official UK pricing is not publicly disclosed on PeopleLooker pages
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
ORBIS by Simunix (UKPhoneBook)
Custom
/ mois
Consolidates consumer and company intelligence into a single audit-ready platform
LexisNexis TraceIQ
£125
/ mois
Powerful tracing and configurable search tools with advanced matching
Countries where PeopleLooker is available
PeopleLooker is available in many countries. Here are several frequently cited markets:
United KingdomUnited States
Subscription & cancellation
What you should know about PeopleLooker subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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