Cancel Perfect CV the easy way

Service overview

Perfect CV (branded PerfectCV) provides CV, cover letter and LinkedIn profile creation services and templates. The company offers free and premium plans, a 14-day trial on some offers, and downloadable CV formats including PDF and Word.

Who uses Perfect CV

Perfect CV targets job candidates seeking recruiter-approved templates, document formatting and CV optimisation. The service is used by individual jobseekers rather than corporate HR departments.

Key features

Features include CV and cover letter builders, recruiter-approved content, and downloadable export to TXT, PDF and Word. Paid plans add unlimited CV creation and advanced templates.

Official product and services information is available at Perfect CV product page and CV assessment at CV assessment.

Web - self-serve cancellation

1. Sign in to your account on the Perfect CV website or in the app.
2. Open My Account or My Settings and look for Subscriptions or Billing.
3. Select Cancel subscription and confirm the on-screen prompts.
4. Keep a screenshot of the cancellation confirmation and note the date and time.

Phone cancellation

1. Call 0808 189 0676 and state you want to cancel the subscription. Provide account details: full name, email used to register, and billing date.
2. Request a reference number or written confirmation by email.
3. If no confirmation arrives within 72 hours, follow up by email or send a recorded delivery letter.

Email cancellation

1. Send an email from the account email to the support address with subject line "Cancel subscription" and include full name and account details.
2. Keep the sent email and any out-of-office or reply as proof.
3. If you do not receive confirmation within 72 hours, call and file a recorded delivery cancellation.

Post - registered letter

1. Write a signed cancellation letter stating "Cancel subscription" and include account email and billing details.
2. Send by recorded delivery to: Perfect CV, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep the Royal Mail tracking and delivery receipt as proof.

App (Android / iOS)

1. If you subscribed via Google Play or the App Store, cancel the subscription through your app store subscription settings rather than the website if required by the store.
2. Open Google Play or App Store, go to Subscriptions, find Perfect CV and select Cancel Subscription.
3. Save the app store cancellation confirmation email or screenshot.

For direct contact details see the contact page at Perfect CV contact page.

Cooling-off (14-day withdrawal)

Consumers have the right to withdraw from an online contract within 14 days from the date the contract is finalised without providing a reason. To exercise this, send a clear cancellation statement to the provider (email or post). If you withdraw, the trader must reimburse all payments within 14 days of being informed of the cancellation. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk).

Price increase

If Perfect CV raises the price where the contract allows it, check your contract for unilateral price-change clauses. If the increase is outside your contract terms, explain the issue to the company and request cancellation and refund. Keep copies of the original price and the new price and any notice received. Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill.

Service faults or poor performance

If the service is not performed with reasonable care and skill (for example repeated app bugs preventing downloads), you can complain and ask for a repeat performance or a price reduction. If the trader cannot repair the service, you can treat the contract as breached and request a refund. Required evidence: screenshots, dates and times of failures, email correspondence with support. Applicable law: Consumer Rights Act 2015.

Death of subscriber

For death of the account holder, provide a copy of the death certificate and a short written request from the executor or next of kin to cancel the account and request any refundable sums. Required documents: death certificate and proof of executor status or a statement from the family representative. No specific statute cited; follow company policy and provide documentation.

End of commitment or expiry

If your plan is annual, cancellation normally takes effect at the end of the paid period. To avoid renewal charges, cancel before the renewal date using the web account, email or registered letter. Required proof: cancellation confirmation screen or email and payment receipts.

Before cancelling: negotiate

Research does not show published retention offers from Perfect CV. There is no reported standard discount or retention bundle in available sources. To ask for a retention offer, contact support by email or phone and state your preferred outcome - a price match, a one-off discount, or a pause. Example script to request retention: "I want to keep my account but need a lower monthly price. Can you offer a discount or pause my subscription? My account email is [your email]." Keep written replies as proof.

What cancelling saves - concrete math

Use current Perfect CV prices to compute annual costs. Example calculations based on published plans:

• Premium 4-week plan: £16.95 every 4 weeks. Annual cost = £16.95 x 13 = £220.35 per year.
• Premium (Annual): £59.40 per year. Monthly equivalent = £59.40 / 12 = £4.95 per month.
• Trial example: 14-day trial at £2.95 then renewal at £16.95 every 4 weeks if not cancelled.
• Weekly premium app rate cited: £30.29 per week. Annual cost = £30.29 x 52 = £1,574. (Use only if you subscribed to a weekly plan.)

By cancelling a 4-week Premium plan at £16.95 you save approximately £220.35 per year when switching to the annual plan at £59.40: savings = £220.35 - £59.40 = £160.95 per year.

Cheapest real alternative: the free plan from Perfect CV at £0 per year. Other paid alternatives are not published in our verified data and so exact competitor prices are not listed here.

Key UK consumer laws

Your main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off right for online contracts, and the Consumer Rights Act 2015 which requires services to be provided with reasonable care and skill.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you may withdraw within 14 days of the contract date and the trader must reimburse payments within 14 days of being informed. Note the exception for digital content: if you agreed to immediate access and lost the right to withdraw, the trader must have obtained your express consent.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If cancellation is deliberately difficult, document the steps you took and escalate the complaint.

How to escalate

First complain to Perfect CV in writing. If unresolved, seek guidance from Citizens Advice and consider a bank chargeback or Section 75 claim for qualifying card payments. If the matter involves a regulated sector, escalate to the relevant ombudsman. Keep all correspondence, payment receipts and cancellation proof.

Check access and downloads

After cancellation, account documents may remain stored but downloads, printing and emailing can be disabled. Save copies of your CV, cover letters and any files before cancellation. If you cannot download after cancelling, contact support and provide your cancellation confirmation.

Final billing and refunds

If you cancel during an active billing period, the subscription typically remains active until the end of that period and charges for the remaining part are not refundable. If you cancelled within the 14-day cooling-off period and meet the criteria, request a refund in writing.

Re-activation

If you decide to return, sign in and choose a plan. Any previous documents that remain stored may not be downloadable after cancellation; test re-activation on a free plan if available to check document access.

Use this checklist to cancel and protect yourself.

• Sign in and attempt a self-serve cancellation in My Account or My Settings and screenshot the confirmation.
• If web cancellation is not possible, call 0808 189 0676 and request written confirmation.
• Send an email from your account email summarising your cancellation and keep the sent email.
• If you prefer postal cancellation, send a signed recorded delivery letter to Perfect CV, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep the receipt.
• Before cancelling, download and save all CVs and cover letters as PDF or Word files.
• If you cancelled during a billing period, note that you will retain access until the period ends; request a pro rata refund only if within your statutory rights.
• If you subscribed through Google Play or App Store, cancel via the app store subscriptions area and keep the confirmation email.