Cancel Perplexity the easy way

Overview

Perplexity is an AI-powered search and research service that provides answers, citations, and advanced research tools for individuals and organisations. The company offers a free tier and paid tiers that increase answer quality, access to advanced models and Computer credits.

Main features

Perplexity offers web search with cited responses, daily usage limits on the free plan, expanded Computer (compute) access on paid tiers, monthly and purchased credits, and memory features for enhanced sessions.

Company facts

Web / Account steps

1. Sign in at your Perplexity account on the website.
2. Open Account or Billing and select "view details" for your subscription.
3. Choose "Cancel subscription" and confirm the action in the dialog.
4. Keep a screenshot of the confirmation screen and any confirmation email.
5. Reference the account email and date when contacting support if needed.

iOS steps (Apple App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Select Perplexity and tap Cancel Subscription.
4. Save the Apple confirmation screen or Apple email receipt.

Android / Google Play steps

1. Open Google Play Store, tap Profile - Payments and Subscriptions - Subscriptions.
2. Find Perplexity and tap Cancel subscription.
3. Keep the Google Play cancellation screen or email receipt.

Email steps

1. Send an email to [email protected] with subject: "Cancel subscription - [your account email]".
2. Include full name, account email and the sentence "Please cancel my subscription before my renewal date."
3. Request written confirmation and save the reply for proof.

Post steps

1. Write a signed cancellation letter including account email, full name and request to cancel before renewal date.
2. Send by registered mail to: Perplexity, 126 Jermyn Street, SW1Y 4UJ London, United Kingdom.
3. Keep the postal proof of delivery and retain a copy of the letter.

For Perplexity's official terms about cancelling and renewal see Perplexity Terms of Service. A step-by-step cancel walkthrough is summarised at Perplexity subscription cancel guide.

Moving / Change of residence

If you move and cannot use the service because of location restrictions, provide proof of new address such as a utility bill or tenancy agreement. Perplexity does not publish a specific relocation policy, so include proof and request cancellation in writing to [email protected]. Applicable law: Consumer Contracts Regulations 2013 for online contract rights where relevant.

Price increase

If Perplexity increases the price of your subscription and you do not accept the new price, notify Perplexity in writing and request cancellation. Keep the price-change notice and your cancellation request. The Consumer Rights Act 2015 guards against unfair contract terms; the CMA has guidance on unfair auto-renewal and price increases.

Death of subscriber

To cancel due to the subscriber's death, send an email to [email protected] with a copy of a death certificate or equivalent documentation and the account details. Perplexity's published support route is email; they do not publish specific form requirements for bereavement cases.

Legitimate grounds accepted by Perplexity

Perplexity will consider refunds or credits for failed Computer tasks caused by Perplexity errors, unauthorized credit purchases, and upgrades made by mistake within 24 hours. Provide logs, screenshots, or receipts as proof. Source: Perplexity help guidance summarised in their help pages.

End of commitment

If your plan has a fixed term, provide the plan start date and request confirmation that the subscription will not auto-renew. Perplexity's Terms of Service explain subscriptions auto-renew at the subscription period frequency; refer to the Terms when requesting non-renewal: Perplexity Terms of Service. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14 day right)

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online contracts. For digital content the right is excluded once download or streaming starts with the consumer's express consent. If you wish to cancel within 14 days for a qualifying purchase, notify Perplexity and include proof of purchase. For refunds of unused credits in the UK, Perplexity's help policies state users may be entitled to a refund of unused credits within 14 days of purchase.

Before you cancel: negotiate

Perplexity does not publish a broad retention programme on its public pages. The published exceptions are operational: refunds or credit reversals for failed Computer tasks, unauthorized purchases, and mistaken upgrades within 24 hours. To attempt retention offers, email [email protected], state your account email and ask whether a downgrade, pro-rated credit, or temporary pause is possible. Keep all replies as proof.

What cancelling saves you - precise math

Use the listed Perplexity prices to compute yearly costs.

Perplexity Pro monthly: £20.00 x 12 = £240.00 per year.

Perplexity Pro annual: £200.00 per year. Savings switching from monthly to annual: £240.00 - £200.00 = £40.00 per year.

Perplexity Max monthly: £200.00 x 12 = £2,400.00 per year.

Perplexity Max annual (extrapolated): £2,400.00 per year.

Perplexity Free: £0 per year.

Cheapest competitor from the list: Other Me (Pophastalabs) at £99 per month. Yearly cost for Other Me: £99 x 12 = £1,188 per year.

Example savings if you cancel Perplexity Max (£2,400 per year) and choose Other Me (£1,188 per year): £2,400 - £1,188 = £1,212 per year.

Key UK consumer law

Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms. The CMA monitors unfair auto-renewal and hard-to-cancel subscriptions.

Statutory refund and digital content rules

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online purchases with a refund; digital content can be excluded from that right once download or streaming begins after you give express consent. Perplexity's own policy states payments for subscriptions are generally nonrefundable, except where required by law or specified exceptions such as failed Computer tasks or unauthorized purchases.

How to escalate

1. Complain to Perplexity first by email to [email protected] or by registered post to the London address.

2. If unresolved, seek guidance from Citizens Advice and consider chargeback through your card issuer or Section 75 for qualifying card payments.

3. The CMA may consider business practices that make subscriptions hard to cancel; provide evidence of hard-to-cancel flows when reporting.

Check access and final billing

Save your cancellation confirmation, check the billing cycle end date and review the final charge on your card or app store receipt. Perplexity states subscriptions auto-renew at the subscription period frequency; cancelling prevents future renewals.

Data and credits

Perplexity's published credit policy: unused monthly credits expire at the end of each billing cycle and purchased credits expire after one year of inactivity. All credits are forfeited when a subscription ends, except where local law requires a refund.

Re-activation

You can re-subscribe at any time by signing back into your account and choosing a plan. Purchased credits remain available in the account for up to one year where Perplexity's help pages allow it.

Follow this checklist after cancelling to protect yourself and preserve evidence.

• Save an on-screen screenshot of the cancellation confirmation.
• Keep any confirmation email from Perplexity or your app store.
• Record the date and time you requested cancellation and the account email used.
• If you paid through Apple or Google, check their subscription pages for confirmation.
• If you believe you are due a refund, email [email protected] quoting your payment receipt and request a written decision.
• If you sent registered mail, retain the proof of posting and proof of delivery.
• If Perplexity does not resolve a refund dispute, contact Citizens Advice and your card issuer for chargeback/Section 75 options.