Cancel Personality.com the easy way

Service summary

Personality.com operates online personality assessments and sells reports and subscription access to extended assessments and content. The service has trial offers and recurring subscriptions for continuous access.

Who uses it

People use Personality.com for self-exploration, career guidance and organisational insight. The platform targets individuals and organisations seeking personality testing services.

Company facts

Web cancellation steps

1. Go to https://www.personality.com/ and sign in to your account.
2. Select your account or subscription area and find Cancel Subscription or Manage Subscription.
3. Follow on-screen confirmations and save or screenshot any confirmation message.
4. Check your email for a cancellation confirmation and retain it.

iOS cancellation steps

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find Personality and tap Cancel Subscription.
3. Keep the Apple confirmation email and the subscription end date; request a refund at reportaproblem.apple.com if needed.

Android cancellation steps

1. Open Google Play Store, tap your avatar, then Payments and subscriptions, then Subscriptions.
2. Select Personality and tap Cancel subscription.
3. Keep the confirmation and note you keep access until the paid period ends.

Email cancellation steps

1. Send email to [email protected] from the address tied to your account with subject "Cancel subscription - [your account email]" and include your name, billing address and last 4 digits of card used.
2. Request a written confirmation and retain the reply.

Postal cancellation steps (strongly recommended when other channels fail)

1. Write a letter addressed to Personality.com, Crown Way, CF14 3UZ Cardiff, United Kingdom stating: "I hereby cancel my subscription for account [your account email]. Please stop all future charges."
2. Send by Royal Mail Recorded Delivery and retain the receipt and signature-on-delivery tracking number.
3. Allow up to 30 days notice as per contract terms; keep proof of postage and delivery.

Cooling-off period (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period from the day after the contract is formed for online distance contracts. If you cancel within 14 days you are entitled to a full refund of amounts paid unless you expressly requested immediate performance of the digital content and lost the right to cancel under the same regulation.

Required proof documents: order confirmation, payment receipt, date of purchase.

Price increase

If Personality.com raises the price mid-contract and your contract allows termination for that reason, you may cancel and request a refund for future periods. Provide the company price change notice and your original contract or billing statement.

Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Moving abroad or forced relocation

Moving address alone does not automatically terminate a contract unless the service cannot be provided. Provide proof of change of address (utility bill or tenancy agreement) and request cancellation citing impossibility to deliver service.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

If the subscriber dies, the executor or family member should send a copy of the death certificate and request account closure and refund where applicable. Required proof documents: death certificate, proof of executor status.

Legitimate ground (fault by company)

If Personality.com fails to provide the service with reasonable skill and care, you may cancel and seek a refund under the Consumer Rights Act 2015. Required proof: screenshots, failed report delivery, correspondence showing failed service.

End of commitment / Fixed-term completion

If you have a fixed-term commitment that ends, cancellation should take effect at the end date stated in your contract. Provide the contract or final invoice as proof.

Subscription bought through Apple or Google

If Apple or Google billed you, cancel through the App Store or Google Play. Personality.com cannot cancel these subscriptions for you. Required proof: App Store or Google Play receipt.

Before you cancel: negotiate

Research does not show Personality.com offering standard retention discounts. There are no reported retention offers in the available data. You can still request a retention offer by emailing [email protected] or using the account message function and asking for a discount or downgrading to a cheaper plan. Include your account email, current plan price and the cancellation date to prompt a retention response.

What cancelling saves you - yearly math

If you cancel a recurring subscription at £39.95 per four-week period, the yearly cost is calculated as follows: £39.95 x 12 = £479.40 per year.

If you switch from the recurring £39.95 plan to a lower reported UK alternative price of £29.95, yearly cost comparison is: £39.95 x 12 = £479.40 and £29.95 x 12 = £359.40, difference = £479.40 - £359.40 = £120.00 saved per year.

Also note the 7-day trial costs £1.95. If you cancel before the trial converts you avoid the recurring £39.95 charge.

Primary UK consumer law

Your rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts and the Consumer Rights Act 2015 for service quality and unfair terms. The Competition and Markets Authority (CMA) monitors auto-renewal practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for online subscriptions formed at a distance. If the digital content was supplied immediately with your explicit consent, you may lose the right to a refund for what was supplied during that time; otherwise you are entitled to a refund.

Escalation steps

If you cannot resolve the issue with Personality.com: 1) Complain in writing to the trader with evidence; 2) Contact Citizens Advice for guidance at Citizens Advice - cancelling a service; 3) For card payments consider Section 75 or chargeback with your card issuer; 4) Consider Alternative Dispute Resolution (ADR) if available.

Unfair contract terms and auto-renewal

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Personality.com uses unclear wording or hides cancellation steps, you can challenge the term under the Consumer Rights Act 2015.

Check access and final billing

Confirm the subscription end date and whether you retain access for the paid period. Keep final invoices and the cancellation confirmation email or Recorded Delivery proof.

Personal data and account removal

Request account deletion if you no longer want your data stored. Send a subject access or deletion request to [email protected] and keep correspondence copies.

Re-activation and recovering content

If you re-activate later, you may need to repurchase reports. Note one-time MBTI® reports listed at £34.00 and £35.95 are sold separately and may not be restored automatically.

Use this checklist to make cancellation effective and to protect your rights.

• Identify how you were billed: direct card, Apple or Google Play.
• If Apple billed you, go to reportaproblem.apple.com to request a refund and cancel in Settings.
• If Google billed you, cancel in Google Play Subscriptions and keep confirmation.
• If billed directly, cancel via your account or send an email to [email protected] and request written confirmation.
• If you must use post, send a Royal Mail Recorded Delivery letter to Personality.com, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the tracking number.
• Keep screenshots of on-screen confirmations and all emails for 180 days.
• If you paid and do not receive a refund you believe you are owed, contact Citizens Advice and consider Section 75 or chargeback with your card issuer.