Trial Period
£1.99 (for 7 days)
/ mois
Full access to all services and resources for 7 days. Non-refundable.
Full access to all services and resources for 7 days. Non-refundable.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Physio Check the easy way
We generate and send your cancellation letter to Physio Check by registered mail
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Preview of your letter
PreviewSender
Recipient
Physio Check
27 Old Gloucester Street
WC1N 3AX London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Physio Check agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Physio Check service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Physio Check service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Physio Check
Learn how to cancel Physio Check in the UK, refund rights and alternatives. Includes pricing and reviews (Trustpilot 4.1/5). Clear steps and escalation.
https://www.physiocheck.co.uk
London, United Kingdom
Professional Services
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website account settings - you can cancel directly in your Physiocheck account and receive immediate confirmation in your account settings as per Physiocheck terms |
| Effective delay | You keep access until the end of your current billing cycle (access retained until end of current billing cycle as stated in the terms) |
| Notice period | Not published by Physio Check |
| Cancellation fee | Not published by Physio Check |
| Minimum commitment | 7-day trial; monthly rolling subscription after trial |
| Phone + hours | Not published by Physio Check |
| Postal address for registered letter | Physio Check, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom |
What is Physio Check
Service overview
Physio Check is an online physiotherapy and self-check platform that offers a 7-day trial and a monthly subscription for unlimited online physiotherapy, exercise programmes and self-check results. The service is provided globally from a company headquartered in Strasbourg, France.
How it works for users
Users can sign up for a 7-day trial for £1.99, access the platform features and then continue on a monthly subscription that renews automatically at £16.99 per month if not cancelled. If a subscription is purchased through an app store, billing is handled by the store.
Company facts
| Fact | Detail |
|---|---|
| Founded | 2016 |
| CEO | Matthieu Kern |
| Headquarters | Strasbourg, France |
| Support email | [email protected] |
How to cancel Physio Check
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website (account) | Log in - Account settings - Cancel subscription | 5-15 minutes | On-screen confirmation or account status change | Easy |
| iOS (Apple App Store) | Cancel via Apple ID subscriptions; Physiocheck cannot cancel App Store billing | 3-10 minutes | Apple subscription cancellation email or screenshot | Medium |
| Android (Google Play) | Cancel via Google Play Subscriptions; Physiocheck cannot cancel Google Play billing | 3-10 minutes | Google Play cancellation confirmation | Medium |
| Send cancellation request to [email protected] with account details | 5-30 minutes to draft; response time varies | Reply email from support if provided | Medium | |
| Post (registered letter) | Send signed letter to official postal address | 3-10 working days delivery + processing | Royal Mail signed delivery receipt | Hard |
| Phone | Phone not publicly published - call not available | Not published by Physio Check | Not published by Physio Check | Hard |
Website cancellation (detailed)
- Go to your account at Physiocheck terms page or log in to the main site.
- Open Account or Subscription settings.
- Choose Cancel subscription and follow on-screen prompts to confirm cancellation.
- Save or screenshot the confirmation message or new account status as proof.
- You will keep access until the end of your current billing cycle.
iOS cancellation (detailed)
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions and find Physiocheck.
- Tap Cancel Subscription to stop future billing.
- Keep the Apple confirmation email or screenshot as proof. Deleting the app does not cancel billing.
Android cancellation (detailed)
- Open Google Play Store, tap your profile and Subscriptions.
- Select Physiocheck and tap Cancel subscription.
- Keep the Google Play confirmation email or screenshot as proof.
Email cancellation (detailed)
- Send an email to [email protected] from the email linked to your account.
- Include full name, subscription email, and request to Cancel subscription.
- Keep a copy of your sent email and any reply from support as proof.
Post cancellation (detailed)
- Write a clear cancellation letter with your full name, registered email, and request to Cancel subscription.
- Send by registered post to Physio Check, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom.
- Keep the Royal Mail signed receipt and a copy of the letter as proof.
Cancel by reason
Moving abroad or relocation
If you are moving and cannot use the service in your new country, Physio Check does not publish a specific relocation cancellation policy. You may cancel via your account settings or contact support at [email protected]. Provide proof of relocation such as an official tenancy termination, new utility bill, or relocation document. Applicable law: Consumer Contracts Regulations 2013 when the contract was concluded online.
Price increase
If Physio Check raises the subscription price, you should receive notice under the terms. If you do not accept the increase, you can cancel before the new price takes effect. Keep the notification from the trader as proof. Applicable law: Consumer Rights Act 2015 on contract terms and the CMA guidance on unfair auto-renewal practices.
Death of the subscriber
In the event of the subscriber's death, next of kin should contact Physio Check at [email protected] and provide a copy of the death certificate and proof of authority to act on the estate. Physio Check has not published a formal bereavement cancellation process; provide documents to support the request. Applicable law: Consumer Contracts Regulations 2013 for off-premises online contracts where cancellation rights may apply.
Legitimate ground accepted by Physio Check (technical problems and involuntary charges)
Physio Check lists specific refund exceptions: significant technical problems preventing service use and involuntary charges where billing error occurred. Required proof: screenshots, detailed incident descriptions, platform logs if available, and any correspondence with support. Applicable law: Consumer Rights Act 2015 for services not provided with reasonable care and skill.
End of commitment or standard cancellation
For monthly subscribers the contract is automatically renewed. Cancel through account settings before the next renewal date to stop further billing. Proof: account cancellation confirmation or email from Physio Check. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.
Cooling-off period (14 days)
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online contracts starting the day after the contract was entered into. If you asked for immediate service start during the cooling-off period, Physio Check can charge for services provided up to cancellation. To rely on cooling-off, notify Physio Check in writing (email or registered post) and keep your proof of sending. Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: how to ask for retention offers
Research does not report specific retention offers from Physio Check. If you want to attempt to keep service with a lower cost, contact support at [email protected] and ask for a retention offer or a discounted plan. Provide your account email, state your reason to cancel and give a deadline for reply. Keep all messages as proof. If you subscribed through Apple or Google Play, request an offer via the store message system if available.
What cancelling saves - yearly calculation and cheapest alternative
Current Physio Check monthly price: £16.99. Yearly cost calculation: 16.99 x 12 = £203.88 per year. Trial cost for 7 days: £1.99 non-refundable.
Cheapest competitor listed: Smilenotes UK at £5 per month (annual £60). Savings switching to Smilenotes: (16.99 - 5.00) x 12 = 11.99 x 12 = £143.88 saved per year. Example math shown:
- Physio Check yearly: 16.99 x 12 = £203.88
- Smilenotes yearly: £5 x 12 = £60.00
- Annual saving: 203.88 - 60.00 = £143.88
Alternative closer in features: Physiodiary at £15 per month (annual £180). Saving vs Physio Check: (16.99 - 15.00) x 12 = 1.99 x 12 = £23.88 per year.
Legal protections and escalation
Key UK laws and regulator
The main legal references are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Citizens Advice is the primary public guidance body for cancelling services: Citizens Advice - Cancelling a service. The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair commercial practices.
Your rights and remedies
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents binding unfair contract terms. If Physio Check fails to provide services with reasonable care you can request a repeat performance or a price reduction.
How to escalate a dispute
1) Complain directly to Physio Check via [email protected] and keep all records.
2) If unresolved, get advice from Citizens Advice: Citizens Advice.
3) For card payments, consider Section 75 or a chargeback through your card issuer if eligible for the transaction value.
4) If the issue involves unfair terms or hard-to-cancel subscriptions, report details to the Competition and Markets Authority.
What to do after cancelling Physio Check
Access and final billing
After you cancel, Physio Check states you retain access until the end of your current billing cycle. Check your account status and confirm the expiry date. If you see a further charge after cancellation, keep bank records and contact support immediately.
Data and account re-activation
Physio Check does not publicly state data retention timeframes. If you want your data exported before cancelling, request it from [email protected] before cancellation. To reactivate later, log in and subscribe again; billing will restart at the then-current price.
If billed after cancellation
If you are billed after cancellation and the charge is an error, request a refund from Physio Check and provide proof of cancellation. If unsuccessful, pursue a card issuer chargeback or Section 75 claim if the payment qualifies.
Next steps and practical checklist
Use this checklist to cancel and protect your rights.
- Log in to your Physio Check account and cancel via Account settings. Save a screenshot of the cancellation confirmation.
- If you subscribed via Apple or Google Play, cancel the subscription inside the relevant store. Save the store confirmation email or screenshot.
- If you prefer, send a registered letter to Physio Check, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom and keep the signed receipt.
- If you paid by card and see an unauthorised charge, contact your card issuer for chargeback or Section 75 where eligible.
- Keep copies of all correspondence and confirmation messages for at least 6 months.
- Request any personal data export from [email protected] before cancellation if needed.
Plans
Monthly Subscription
£16.99
/ mois
Unlimited online physiotherapy, self-check with results, personal physio letter, exercise programs, access to results and exercises, automatically renewed.
Unlimited online physiotherapy
self-check with results
personal physio letter
exercise programs
Professional / Practice plans (not individual)
£0.00 (listed as excl. VAT for some practice plans)
/ mois
Plans for physiotherapy practices. Individual users should use consumer plans.
Plans for physiotherapy practices. Individual users should use consumer plans.
No commitment. Billoff helps you cancel or adjust your Physio Check subscription without hunting down every detail alone.
Pros & cons
Pros
Low-cost 7-day trial at £1.99 to test the service
Online access to self-checks and exercise programmes
Subscription can be cancelled via website account settings
Cons
Multiple Trustpilot complaints about unexpected charges and unclear trial-to-subscription conversion
7-day trial fee described as non-refundable
App Store rating is low at 1.0/5 indicating quality or support issues
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Smilenotes UK
£5
/ mois
Designed specifically for physiotherapists with a focus on notes and appointments.
Physiodiary
£15
/ mois
Offers AI features for automatic document generation and voice recognition with a 28-day free trial.
Pulse Health
£47
/ mois
AI-powered practice management with optional AI clinical scribe add-ons.
Zoneee
£40
/ mois
Flexible pricing model for clinics and multi-discipline practices.
Countries where Physio Check is available
Physio Check is available in many countries. Here are several frequently cited markets:
United KingdomFranceUnited StatesAustraliaCanada
Subscription & cancellation
What you should know about Physio Check subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Physio Check subscription, whichever payment method you use.
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