Cancel Plouise the easy way

Brand and service

P.Louise is a UK makeup brand and subscription service operated by P.Louise Makeup Academy Ltd. It sells makeup, skincare and the P.Louise Budget Box subscription which delivers full-size products on a monthly or prepaid schedule.

Business basics

P.Louise was founded in 2014 by Paige Louise and is headquartered in Stockport. The company operates an online store and several country storefronts for different markets.

Company facts

Web - cancel via account

1. Sign in at https://plouise.co.uk/.
2. Open Subscriptions or Orders in your account dashboard.
3. Find the Budget Box subscription and choose Cancel or Manage.
4. Follow on-screen steps and keep a screenshot of confirmation.
5. If you do not receive confirmation by email, send an email to [email protected] with the screenshot and request written confirmation.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and find P.Louise Budget Box.
3. Tap Cancel Subscription. Cancellation takes effect before the next billing cycle.
4. Save the Apple confirmation email or screenshot.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Tap Subscriptions and select P.Louise Budget Box.
3. Tap Cancel subscription and keep the Play confirmation.

Phone

1. Plouise does not publish a support phone number. If you locate a number on your local domain, call and request cancellation and obtain a reference number.
2. If no number is available, use email or post.

Email

1. Send an email to [email protected] with subject line "Cancel subscription" or "Cancel order" and include order number, subscription ID, your full name and address.
2. Request written confirmation and keep the sent email and any reply.

Post (registered letter)

1. Write a signed letter with your full name, order or subscription ID and explicit instruction: "I cancel my subscription/contract and request confirmation."
2. Send to Plouise, Crown Way, CF14 3UZ Cardiff, United Kingdom by registered mail and keep the receipt.
3. Allow postal transit time and keep proof of delivery for escalation if needed.

Moving - change of address

If you are moving and cannot receive deliveries, cancel the subscription in your account or email [email protected] with your new address and request cancellation. Provide proof: a utility bill or tenancy agreement in your new name. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for delivery and returns rights.

Price increase

If P.Louise raises the subscription price and you are within a current paid period, check the terms of service. If price increase applies at renewal and you do not accept it, cancel before the next billing cycle. The CMA monitors unclear auto-renewal or hard-to-cancel terms as potentially unfair.

Death of subscriber

To cancel after a subscriber dies, email [email protected] with a copy of the death certificate and the account holder details. Ask for final billing to be stopped and any eligible refunds processed under the company refund policy.

Legitimate ground (faulty or allergic reaction)

P.Louise accepts returns for faulty or damaged items. Opened makeup can only be returned in case of allergic reaction with proof. Required documents: photo of the fault or damage, proof of purchase, and if allergy-related, medical evidence such as a GP note. Legal basis: Consumer Rights Act 2015 for goods that are not of satisfactory quality.

End of commitment

For monthly subscriptions that renew automatically, cancel before the next billing cycle to avoid further charges. For prepaid 6-month and 12-month plans, these are non-refundable and remain valid for their paid term. Required proof: subscription ID or order confirmation.

Cooling-off (14-day cancellation for online purchases)

Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive goods to cancel most online purchases. To use this right, notify P.Louise within 14 days and return unopened items within 14 days of notification. Required proof: written notice (email) and proof of return shipment. P.Louise refunds within 14 days after receiving goods or proof of return. Legal citation: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Search for a retention offer by emailing [email protected] and requesting a manager review. Research shows no public record of standard retention discounts from P.Louise, so state your request clearly: include order number, explain why you want to cancel and ask for a replacement, refund or account credit. If your order was late or lost, cite the Trustpilot example where P.Louise reshipped an order after it was lost and request reshipment if you prefer that solution.

What cancelling saves - yearly math

Compute the yearly cost of current Plans:

Budget Box Monthly: 30 x 12 = 360 GBP per year.

Budget Box 6-Month plan (price_monthly shown as 27): 27 x 12 = 324 GBP per year. The one-off 6-month payment is listed as 162 GBP for six months.

Budget Box 12-Month plan (price_monthly shown as 25.50): 25.50 x 12 = 306 GBP per year. The one-off 12-month payment is listed as 300 GBP.

Budget Box one-time purchase example: June Budget Box = 45 GBP.

Cheapest competitor from our research: Experi at 9 GBP monthly. Savings if you replace a P.Louise Monthly (30 GBP) with Experi (9 GBP): 30 - 9 = 21 GBP per month saved, 21 x 12 = 252 GBP per year saved.

Key UK consumer law

Relevant laws and regulator: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator referenced for unfair practices is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period to cancel most online purchases starting the day you receive the goods. If you cancel within that period you are entitled to a full refund including the basic delivery cost. P.Louise states online purchases have a 28-day window to return unopened items with notification within 14 days of delivery and returns to be received within 14 days of notification. Refunds are processed within 5-7 working days of receiving the return and may take up to 14 working days to reflect in your account. Reference: P.Louise refund policy.

Escalation steps

If P.Louise refuses a correct statutory refund: first complain in writing to P.Louise; second seek advice from Citizens Advice; third report persistent unfair practices to the CMA. For card payments over 100 GBP and under 30,000 GBP, consider a Section 75 claim with your card issuer. For debit/credit disputes, you can also request chargeback from your bank.

Check final billing

After cancellation, review your bank statements and the account billing history for any further charges. If you cancelled within the cooling-off period and returned goods, expect a refund within 14 days after P.Louise receives the return. Refund processing time after receipt is 5-7 working days and may take up to 14 working days to reflect.

Data and account access

Decide whether to keep your account for order history or request account deletion. Email [email protected] to request removal of personal data under GDPR and keep a copy of the request.

Re-activation

To re-activate a subscription, sign in to your account at https://plouise.co.uk/ and subscribe again. Prepaid 6-month and 12-month plans cannot be partially refunded if you re-subscribe during an active prepaid term.

Follow this checklist after deciding to cancel:

• Find your order number or subscription ID in your account or confirmation email.
• Send an email to [email protected] with "Cancel" in the subject and attach proof as needed.
• If relying on cooling-off, notify P.Louise within 14 days of delivery and return unopened items within 14 days of notification.
• Send postal cancellations by registered mail to Plouise, Crown Way, CF14 3UZ Cardiff and keep the receipt.
• Keep all written confirmations and screenshots as proof.
• If a refund is due, expect 5-7 working days to process after returns are received and up to 14 working days to see the refund in your account.
• If P.Louise refuses a valid statutory refund, contact Citizens Advice and consider chargeback or Section 75 if payment qualifies.