Cancel PLT Royalty the easy way

Service summary

PLT Royalty is an annual membership from PrettyLittleThing that offers unlimited next-day delivery and free returns for qualifying orders in the UK and Ireland. The standard annual price listed on official descriptions is £9.99 per year.

Who it's for

The service is aimed at frequent PrettyLittleThing shoppers located in the UK and Ireland who want faster delivery and reduced return costs. Availability of next-day delivery can be postcode-restricted.

How it is billed

PLT Royalty is sold as a yearly subscription. Official sources list the annual plan at £9.99. Historically, promotional annual rates of £5.99 have been offered.

Web (Contact Us page)

1. Go to PrettyLittleThing's Contact Us page and log in to your account if prompted.
2. Select the membership or account category and state you wish to cancel PLT Royalty.
3. Provide your order or membership details and request confirmation email.
4. Save the confirmation email or online case number.

iOS (App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile, then Subscriptions.
3. Select PLT Royalty and choose Cancel Subscription.
4. Keep Apple's cancellation confirmation for proof.

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Find PLT Royalty and tap Cancel subscription.
4. Save Google Play's confirmation for your records.

Phone / WhatsApp

1. Message +44 3333 110 804 on WhatsApp with your account name and membership details.
2. Ask explicitly for cancellation of PLT Royalty and request a written confirmation.
3. Save the chat screenshot and any confirmation message you receive.

Email

1. If your membership is with a Concessionaire Brand, email [email protected] with your request and account details.
2. Request a written confirmation and keep the reply email.

Post

1. Write a signed letter stating your full name, account email, membership name PLT Royalty and the request to Cancel the membership.
2. Send it by Recorded Delivery to PLT Royalty, One Angel Court, EC2R 7HJ London, United Kingdom.
3. Keep the Recorded Delivery receipt as proof; cancellation takes effect when the notice is properly posted.

Moving

If you relocate, no automatic statutory right to cancel a membership exists simply because of a move unless the move prevents PLT from providing the agreed delivery or benefits. Contact PLT via the Contact Us page and provide new postcode details. PLT will confirm whether next-day delivery or service remains available at your new address. If PLT cannot provide the service at the new address, request termination and keep written confirmation.

Price increase

If a change to price materially changes the contract and is inconsistent with the original terms, you can contest the change with PLT. If the change breaches your contract or is unfair, raise a complaint with Trading Standards or Citizens Advice. The Consumer Rights Act 2015 protects against unfair contract terms.

Death of subscriber

For death of the account holder, contact PLT customer services and provide a copy of the death certificate and proof of your authority to act for the estate. Ask PLT for termination and any applicable pro-rated refund if PLT terminates the membership. Keep written confirmation from PLT.

Legitimate ground

PLT Royalty accepts cancellation under statutory cooling-off rights within 14 days of contract conclusion for customers in the UK or EEA. PLT also may terminate and provide a pro-rated refund if the company ends the membership. Legitimate grounds include the consumer's statutory rights under the Consumer Contracts Regulations 2013 and breaches of contract by PLT under the Consumer Rights Act 2015.

End of commitment

Annual PLT Royalty memberships have a 12-month minimum term. To prevent renewal, give 30 days notice before the renewal date. PLT memberships automatically expire at the end of their term and do not require action to stop further billing if you cancel before renewal as instructed by PLT.

Cooling-off (change of mind)

Consumers in the UK have a 14 calendar day cooling-off period from the date the contract is entered into under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and have not used the membership benefits during that period, request a full refund. If you use the benefits within the 14-day period, you lose the right to cancel the membership under clause 9.1 as stated by PLT. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before you cancel: negotiate

PLT Royalty is not reported to run systematic retention offers in the available research. There are no documented standard retention discounts. To ask for a retention offer, contact PLT via the Contact Us page or WhatsApp +44 3333 110 804 and request a retention discount or pro-rated refund. Say that you are considering cancellation and ask if PLT can provide a promotional annual rate or extend benefits. Keep any offer in writing before you accept.

What cancelling saves you - math

Current listed annual PLT Royalty price: £9.99 per year. Yearly saving by cancelling PLT Royalty is therefore £9.99 per year. If you previously paid a promotional annual rate of £5.99, cancelling that promo saves £5.99 per year instead.

Comparison with the cheapest competitor from the research: Genius Tax Solutions annual price is £199 per year. Comparison math: £199.00 - £9.99 = £189.01 saved by choosing PLT Royalty over that service in pure nominal cost, recognising services differ in scope.

Prices used: PLT Royalty £9.99/year; historical promo £5.99/year; return fee for non-members £1.99 per return; Genius Tax Solutions £199/year; TaxRoot annual £389/year.

Key laws and regulator

In the United Kingdom your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Trading Standards enforces consumer protection law. The Competition and Markets Authority addresses unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

You have a 14 calendar day cooling-off period for online contracts under the Consumer Contracts Regulations 2013. If you cancel within 14 days and have not used membership benefits, PLT must refund you. PLT's documented rule states that using Royalty benefits in the first 14 days removes the right to cancel the membership.

How to escalate

If PLT refuses a lawful refund or imposes unfair contract terms, complain to PLT first, then contact Citizens Advice and your local Trading Standards. For card payments, consider Section 75 or a chargeback via your card issuer if applicable. For official guidance on refunds and returns see https://www.gov.uk/accepting-returns-and-giving-refunds.

Check access and benefits

After cancellation your membership benefits continue until the end of the paid membership term unless PLT agrees to an immediate termination and a refund. If PLT terminates your membership, you will be offered a pro-rated refund based on the number of whole months remaining, except where termination is due to breach or misuse by the member.

Data and final billing

Request a final statement showing the cancellation date and any refund amount. To request data deletion or a copy of your personal data, contact PLT customer services via the Contact Us page. Refunds for cooling-off cancellations are processed within 14 days after PLT receives returned goods or after you notify them of cancellation.

Re-activation

To re-join PLT Royalty later, sign up again via PrettyLittleThing. Promotional historical rates like £5.99 may appear from time to time but are not guaranteed.

Use this checklist to cancel PLT Royalty and protect your consumer rights.

• Find your membership details and order number in your account.
• Decide which cancellation method you will use - Contact Us page is fastest.
• If cancelling within 14 days and you have not used benefits, notify PLT to claim a refund under the cooling-off right.
• If cancelling by post send a Recorded Delivery letter to: PLT Royalty, One Angel Court, EC2R 7HJ London, United Kingdom and keep the receipt.
• If cancelling via WhatsApp save a screenshot of the chat and confirmation.
• Keep all confirmation emails or references for at least 6 months.
• If you do not get a fair outcome, contact Citizens Advice or Trading Standards and consider a chargeback or Section 75 claim for card payments.