Cancel Premium X the easy way

Service overview

Premium X is a professional-services subscription brand operated by PREMIUM X LTD, founded in 2024 and headquartered in Thornton Heath, England. The service sells tiered paid plans for professionals and small businesses, including Basic, Premium and Premium+ offerings on web and mobile platforms.

Key features

Features listed in public pricing data include post editing, longer posts and videos, reply prioritization, text formatting, bookmark folders, ID verification, Media Studio and increased usage limits for advanced tools. Web plans are cheaper than mobile app store plans due to app store commissions.

Company facts

Web - cancel via account

1. Sign in to your Premium X account on the provider website or app.
2. Open Account, then Billing or Subscription settings.
3. Locate Cancel Subscription or Manage Subscription and follow on-screen instructions.
4. Save or screenshot the confirmation page and keep any email confirmation.

iOS - cancel via Apple App Store

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top, then tap Subscriptions.
3. Find the Premium X subscription, tap it, then tap Cancel Subscription and confirm.
4. Take a screenshot of the confirmation and keep any email from Apple.

Android - cancel via Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments & subscriptions and Subscriptions.
3. Select the Premium X subscription, tap Cancel subscription and follow the prompts.
4. Save a screenshot of the cancellation confirmation or email.

Email cancellation

1. Compose an email from the address registered to your Premium X account.
2. Include your account name, registered email, date of birth if requested, and a clear statement: "Please cancel my Premium X subscription immediately."
3. Send to Premium X support (support email not publicly disclosed by Premium X). Keep your sent message and any reply as proof.

Postal cancellation

1. Write a signed letter with your full name, account email, and a clear cancellation instruction: "I cancel my Premium X subscription."
2. Send by recorded delivery to Premium X, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the recorded delivery receipt and a copy of the letter as proof.

Phone cancellation

1. Find a support phone number on Premium X public pages if available (Premium X has not published a phone number).
2. Call and request cancellation; ask for a reference or confirmation number and the name of the agent.
3. Follow up with an email or portal check to confirm the cancellation and keep call details.

Moving or change of primary residence

If you need to cancel because you are moving, Premium X does not publicly disclose a special policy for relocation. Provide a move confirmation such as a new tenancy agreement or utility bill in your new name/address when you contact support. Premium X acceptance of relocation as a reason is not publicly disclosed by Premium X.

Applicable law: Not a specific statutory right for relocation; follow trader terms and Consumer Rights Act 2015 for fair treatment.

Price increase

If Premium X raises its recurring price without your consent you have the right to reject the change and cancel. Save the notice of price increase and your original subscription terms. Use the notice as proof when you request cancellation and any refund for unused time.

Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 provide protections for renewals and require clear renewal notices.

Death of the subscriber

To cancel following the death of a subscriber send a copy of the death certificate plus a short written request from the executor or next of kin to Premium X support or by recorded post to the official address. This is commonly accepted by subscription providers, though Premium X does not publish a formal death policy.

Applicable law: Consumer Rights Act 2015 for fair contract treatment; specific probate rules may apply to estate representatives.

Legitimate ground - defective service or not as described

If the service is not supplied with reasonable care and skill, you can ask for remedy, reduction or cancel under the Consumer Rights Act 2015. Document examples of poor service, screenshots or dates and file the complaint with Premium X. Keep all evidence of any failed remedial attempts.

Applicable law: Consumer Rights Act 2015.

End of minimum commitment

If you have a minimum term, cancel at the end of that term by using your account settings or sending a recorded delivery letter before the term ends. Premium X has not published a standard notice period for ending a committed term.

Applicable law: Contract terms and Consumer Contracts Regulations 2013 where applicable.

Cooling-off period (change of mind within 14 days)

For online or distance contracts you usually have a 14-day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within the 14 days you are entitled to a full refund unless you explicitly agreed to start performance immediately for digital content. If Premium X supplied digital content and you agreed to immediate access, the automatic withdrawal right may be lost. Save your cancellation confirmation.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 for renewal cooling-off periods. For the legal text see UK legislation - cooling-off rights.

Before you cancel: negotiate with Premium X

There is no public record in the research of specific retention offers made by Premium X. If you want to ask for a discount or pause, send a clear request from your registered email and propose concrete options: 50% discount for 3 months, a pause for one billing cycle, or a downgrade to a cheaper plan. Keep the message and any reply. Suggested script: "I want to cancel my subscription but would consider staying if you offer a 50% discount for 3 months or a downgrade to Basic at £3.00/month. Please confirm in writing."

What cancelling saves you - yearly math

Use your current plan price to calculate actual annual saving. Examples based on published Premium X pricing:

• Premium (Web): £8.00 x 12 = £96.00 per year saved.
• Premium+ (Web): £31.00 x 12 = £372.00 per year saved.
• Basic (Web): £3.00 x 12 = £36.00 per year saved.
• Premium (iOS/Android) listed approx price: £11.00 x 12 = £132.00 per year saved when cancelling an app store subscription.
• Premium+ (iOS/Android) listed approx price: £22.00 x 12 = £264.00 per year saved.

The cheapest competitor plan in the research is Prachesta Starter at £12.00/month or £120.00/year. If you move from Premium (Web) at £8.00/month to Prachesta Starter you would pay £12.00 - that is not a saving; cancelling Premium (Web) saves you £96.00/year. Choose an alternative according to service need: Prachesta Starter - £12.00/month - £120.00/year.

Relevant UK consumer law

Key laws are the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. These require traders to provide clear information on recurring payments, cancellation methods and renewal cooling-off notices.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online and distance contracts with a full refund. If you asked Premium X to start supplying digital content immediately and you agreed, you may lose that automatic right for digital content. The Digital Markets, Competition and Consumers Act 2024 adds protections including renewal cooling-off periods; traders must give a renewal cooling-off notice.

How to escalate

First complain to Premium X in writing and keep proof. If unresolved, seek help from Citizens Advice and your local Trading Standards. The Competition and Markets Authority (CMA) enforces consumer protection on unfair auto-renewal practices. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. For financial product disputes use the Financial Ombudsman Service.

Statutory remedies

The Consumer Rights Act 2015 allows remedies for services not provided with reasonable care and skill, including repeat performance or price reduction. Unfair contract terms that impose disproportionate cancellation penalties may be unenforceable.

Check confirmation and final billing

Immediately save any confirmation email or portal screenshot that shows the cancellation date and effective date. Check your next bank or card statement to ensure no further charges are taken after the cancellation effective date. If you are charged after cancellation, contact Premium X and your card issuer to request a refund or chargeback.

Data and account access

Request an export of your account data before access ends. If you used mobile app purchases and cancel via Apple or Google, you may retain access until the end of the paid period; export data before the expiry date shown in the portal.

Refunds and partial months

If you cancelled within the 14-day cooling-off period you are generally entitled to a full refund for unused time unless you consented to immediate performance. If Premium X started supplying digital content after you agreed, the trader may be entitled to charge proportionally for performance completed.

Re-activation

To re-activate, follow the sign-up or subscription purchase process in your account or the app store. Keep your previous account email and credentials to speed re-activation.

Follow these items to cancel securely and protect your rights.

• Log in to your account and use the Cancel Subscription option; save the confirmation page and any email.
• If you used Apple or Google to subscribe, cancel directly in Apple ID Subscriptions or Google Play Subscriptions and screenshot confirmation.
• If you prefer post, send a signed recorded delivery letter to Premium X, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Record dates, reference numbers and the name of any agent you speak to.
• Check your bank statement for future recurring charges for at least one billing cycle after cancellation.
• Request an export of your data and keep copies of the export.
• If you want a refund and are within 14 days, refer to the Consumer Contracts Regulations 2013 when you contact Premium X.
• If Premium X does not resolve a billing dispute, escalate to Citizens Advice, Trading Standards or the CMA and consider chargeback or Section 75 for card payments.