Cancel Prospect the easy way

Overview

Prospect is a suite of CRM and eCommerce solutions built for B2B product businesses and professional services. The product family includes Start-Up CRM, Professional CRM, Advanced CRM, Standard eCommerce and Professional eCommerce plans with onboarding and trial options.

Who uses Prospect

Prospect targets wholesale capital markets and B2B product businesses that need configurable CRM and eCommerce workflows. Typical customers require multiple-user access, onboarding and training services.

Company facts

Website / Account cancellation

1. Sign in to your Prospect account on the relevant product site.
2. Open account settings or billing section.
3. Follow the on-screen cancellation or contact the support link shown on your account page.
4. Save any confirmation number or screenshot as proof.
5. If you cannot cancel via the account, proceed to Email or Post steps below.

Email cancellation

1. Open your email client and compose a message with your company name, account ID and request to cancel the subscription.
2. Attach copies of invoices or order confirmations when available.
3. Send to the contact address shown on your billing page or the Help Center.
4. Retain the sent email and any automated replies for proof.

Phone cancellation

1. Locate a phone number on your invoice or the product website; Prospect does not publish a general phone number in the public pricing notes.
2. When connected, state your company name, account ID and the request to cancel the annual contract.
3. Ask for a cancellation reference, the effective cancellation date and confirmation email.
4. Note the time, name of the agent and reference number for dispute evidence.

Post cancellation (registered letter)

1. Write a signed cancellation letter that includes your account name, account ID, billing address and the request to cancel the subscription immediately or at contract renewal.
2. Send the letter by registered post to Prospect, 5 Meridian Business Village, Hansby Drive, L24 9LG Liverpool, United Kingdom.
3. Keep the registered post receipt and a copy of the signed letter as proof of delivery.
4. Allow the company 14 days to reply; if you do not receive confirmation, escalate via Citizens Advice or payment method dispute.

Moving address or business relocation

If you move operations to a different jurisdiction and the contract includes territorial limits, provide proof such as a company change of address document or VAT registration showing the new address. Prospect's public documentation does not specify acceptance rules for relocation; provide the relocation documents and request contract termination.

Applicable law: Consumer Contracts Regulations 2013 when the contract was concluded off-premises or online and the customer is a consumer.

Price increase

If Prospect raises the price during your contract term, check your contract for a unilateral price change clause. If the change is not allowed by the contract, or the price change violates unfair terms rules, you may cancel without penalty. Provide the prior invoice and the notice of increase as proof.

Applicable law: Consumer Rights Act 2015 on unfair contract terms.

Death of the subscriber

For sole traders or individuals, supply a death certificate and the executor contact details. Prospect has not published a specific policy for death of a subscriber; send documents by post or via the support channels and request account closure and final billing.

Legitimate ground accepted by Prospect

Prospect has not published a public list of accepted legitimate grounds. Use the Consumer Rights Act 2015 and present documentary evidence relevant to your ground, such as insolvency documents, legal incapacity or cessation of business registration.

Relevant law: Consumer Rights Act 2015.

End of minimum commitment

Prospect requires an annual contract paid monthly. To end service at the end of the commitment, notify Prospect in writing before the renewal date. Provide your last invoice or contract start date as proof. If no renewal notice is sent, check contract terms for automatic renewal clauses.

Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024, section on subscription contracts.

Cooling-off period

If you bought the subscription online or off-premises and the contract is eligible, you have a 14 day cooling-off period counted from the day after the contract was made. If you cancel within 14 days you are entitled to a refund unless you expressly agreed to start services immediately. Provide a cancellation request or returned services as proof.

Applicable law: Citizens Advice guidance and Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Prospect's public materials do not list retention discounts or standard downgrades. The pricing pages focus on plan tiers and onboarding. To request a retention offer, contact support via the product pricing or help pages and propose one of the following specific requests: 1) downgrade from Professional CRM to Start-Up CRM, 2) change user count to reduce per-user fees, 3) request a temporary pause or credit. Provide your account ID and current invoice when you request an offer. The official pricing pages are available at Prospect pricing and support details at Prospect help center.

What cancelling saves you - concrete math

Compute yearly costs and savings from cancelling real plans.

• Start-Up CRM: £177 x 12 = £2,124 per year.
• Professional CRM: £351 x 12 = £4,212 per year.
• Advanced CRM: £1,933 x 12 = £23,196 per year.
• Standard eCommerce: £230 x 12 = £2,760 per year.
• Professional eCommerce: £389 x 12 = £4,668 per year.

Cheapest listed competitor alternative: Gather360 at £24.99 per month. Annual cost: £24.99 x 12 = £299.88 per year. Example saving if you cancel Professional CRM and move to Gather360: £4,212 - £299.88 = £3,912.12 per year saved.

Key consumer law in the United Kingdom

Your cancellation rights are protected by the Consumer Contracts Regulations 2013 for cooling-off rights and by the Consumer Rights Act 2015 for service quality and unfair terms. For subscription-specific protections see the Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 grant a 14 day cooling-off period for most contracts concluded online or off-premises. If you cancel within that period you are entitled to a refund, unless you agreed to immediate supply of digital content. See the Regulations and Citizens Advice for details.

Escalation steps

1) Complain to Prospect first and keep written records. 2) If unresolved, contact Citizens Advice for guidance. 3) For regulated sectors use the sector ombudsman as appropriate. 4) For qualifying card payments consider Section 75 or card chargeback with your card issuer.

Relevant legislation: Digital Markets, Competition and Consumers Act 2024.

Data access and export

Export contacts, invoices and documents from your account before cancellation. Prospect pricing and help pages do not publish a data export SLA; perform exports immediately after submitting cancellation to avoid data loss.

Final billing and refunds

If you cancel during a paid annual contract outside a cooling-off period, you may remain liable for remaining payments unless the contract provides otherwise. If you cancelled within the 14 day cooling-off period and qualify for a refund, Prospect must refund payments within 14 days where statutory rules apply.

Re-activation

If you later want to re-activate, contact Prospect via the pricing page or help center. Re-activation terms, fees or promotional pricing are not published publicly and are subject to the current offers at that time.

Use this checklist to cancel and protect your rights.

• Locate your account ID and the email used to register the account.
• Download all data: contacts, invoices and documents from the account.
• Decide your cancellation channel: account settings, email or registered post.
• If using post, prepare a signed cancellation letter and send to Prospect, 5 Meridian Business Village, Hansby Drive, L24 9LG Liverpool, United Kingdom by registered post.
• If cancelling within 14 days of purchase, state explicitly that you are invoking your cooling-off right under the Consumer Contracts Regulations 2013.
• Keep copies of every communication and any delivery receipts for at least 6 months.
• If you paid by card and do not get a refund, contact your card issuer about chargeback or Section 75 where applicable.