Cancel Psychology Today the easy way

Overview

Psychology Today is an online directory and editorial platform connecting people with mental health professionals and publishing content about psychology and behaviour. The platform operates therapist listings and editorial content; browsing the directory is free for individuals.

Who uses it

Psychology Today targets mental health professionals who list practice details and individuals searching for therapists, support groups and mental health articles. The business model for listings is business-to-business for professionals, while consumers use the directory without a subscription.

Company facts

Official pages: Psychology Today UK and the platform terms at Terms and policies.

Web cancellation - detailed steps

1. Sign in at https://www.psychologytoday.com/gb.
2. Open the Help page and select Contact Us or the support form.
3. Choose the option to deactivate or delete your profile or to cancel a paid listing and include your account email and listing ID.
4. Wait for the confirmation email. Psychology Today states cancellation requests are processed promptly and confirmation is sent.

Email cancellation - detailed steps

1. Compose an email to [email protected] from the email address on your account.
2. Include your full name, account email, listing ID or profile URL and the exact request: Cancel subscription and delete profile.
3. Request a confirmation email and keep that confirmation for your records.

iOS or Apple App Store cancellation - detailed steps

1. If you subscribed via the Apple App Store, open your iPhone Settings - tap your name - Subscriptions.
2. Find Psychology Today and choose Cancel Subscription in the App Store interface.
3. Also contact [email protected] to request deletion of your profile and confirmation.

Android or Google Play cancellation - detailed steps

1. If you used Google Play, open Google Play - Menu - Subscriptions - select the subscription and Cancel.
2. Google Play offers a 14-day statutory right of withdrawal for digital purchases; if you request a refund within 14 days, follow Google Play refund flow.
3. Email [email protected] to request deletion and confirmation of cancellation effective from the next payment period.

Phone cancellation - detailed steps

1. Go to the Help page and look for a phone contact option. Psychology Today lists phone contact options on the Help page but does not publish consistent hours.
2. Call, provide account details, state you want to cancel and request an email confirmation.
3. Keep the phone reference number and record the call date and time.

Postal cancellation - detailed steps

1. Send a signed letter with your full name, account email, listing ID, request to cancel and request deletion to: Psychology Today, 115 W 23rd St, 10011 New York, USA.
2. Send by registered post and keep the tracking proof. Request an email confirmation in the letter.
3. Cancellation will be effective at the end of the paid monthly billing cycle if the account was already billed.

Moving - rule and required proof

If you need to cancel because you are moving, Psychology Today does not publish a specific moving exception. To request cancellation for this reason, provide a written cancellation request plus proof of address change such as a utility bill or tenancy agreement. Required proof documents: proof of new address and account details. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contract information obligations.

Price increase - rule and required proof

If Psychology Today increases the recurring price without the required pre-contract information or adequate notice, you can cancel. Provide the price increase notification and your original contract or confirmation email. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 which require clear pre-contract information on price and billing frequency.

Death of subscriber - rule and required proof

Psychology Today does not publish a formal death policy in the available research. In practice, request cancellation by emailing [email protected] with a copy of the death certificate and the account holder details to terminate the profile. Applicable law: Consumer Rights Act 2015 for contract fairness considerations.

Legitimate ground accepted by Psychology Today

Research lists no exhaustive set of accepted legitimate grounds by Psychology Today. The platform accepts direct support requests for deletion or cancellation via [email protected] and the Help page. Required proof depends on the ground; for refunds where Google Play is involved, supply the store receipt. Applicable law: Consumer Contracts Regulations 2013 for cooling-off and withdrawal rules.

End of commitment

If you subscribed to a paid listing, cancellation is effective at the end of the current paid month if the account was already billed. Provide your account details and the cancellation request. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 on service performance and contract terms.

Cooling-off period (14 days)

For subscriptions purchased online in the UK, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting the day after signing up. To cancel within 14 days, notify Psychology Today by email to [email protected] or via the Contact Us form and request a refund. If you consented to immediate access to digital content, the trader may be entitled to a proportionate payment. Applicable law: Consumer Rights Act 2015 and 2024 cooling-off provisions.

Before cancelling: negotiate

Research shows no publicly reported retention offers from Psychology Today. If you want to keep the listing but lower costs, contact [email protected] and request available retention or promotional options. When negotiating, include your account email, how long you have been listed and a clear request for a discount or promotional extension. If no offer is available, request written confirmation that no discount applies.

What cancelling saves you - exact calculation

The main paid plan for professionals is a Therapist Listing at 19.95 GBP per month. Yearly cost calculation: 19.95 GBP x 12 = 239.40 GBP per year. If you cancel this subscription you save 239.40 GBP per year.

Cheapest real alternative from the competitors listed in research: Therapist Direct - free matching model - price monthly 0 GBP. Comparison: Psychology Today yearly cost 239.40 GBP versus Therapist Direct cost 0 GBP. If you switch to E-Therapy pay-per-visit model and assume one session per month at 65 GBP, yearly cost would be 65 GBP x 12 = 780 GBP. Use these figures when choosing an alternative.

Key UK consumer laws

UK law relevant to cancelling online subscriptions includes the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. See Consumer Rights Act 2015.

Cooling-off and refunds

You have a 14-day cooling-off period for most online subscriptions under the Consumer Contracts Regulations 2013 and related 2024 provisions. The trader must refund within 14 days of cancellation. See the 2024 cooling-off provisions at legislation.gov.uk.

Hard-to-cancel subscriptions and the regulator

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Psychology Today makes cancellation deliberately difficult, complain to Citizens Advice for guidance and the CMA for suspected unfair practices.

How to escalate

1) Complain to Psychology Today by email to [email protected] and keep all records. 2) If unresolved, contact Citizens Advice for next steps. 3) For payment disputes, request chargeback through your card issuer or consider Section 75 for qualifying card payments. 4) If a sector ombudsman is relevant, use that route where applicable.

Check access and final billing

After cancellation, verify you received an email confirmation. If your account was already billed for the month, access remains until the end of that paid month. Confirm the billing end date in the confirmation email and keep it as proof.

Data and profile deletion

Request explicit deletion of your profile if you want all personal data removed. Send a written request to [email protected] and ask for confirmation that the profile and personal data have been deleted. Keep the confirmation for your records.

Re-activation

To reactivate a cancelled listing, sign up again at https://join.psychologytoday.com/gb/signup. Re-activation may require creating a new listing and paying the listed fee.

Use this checklist to ensure cancellation is completed and documented.

• Send the cancellation request by email to [email protected] or via the Contact Us form.
• Keep the confirmation email that states the effective cancellation date.
• If you paid via Apple or Google, cancel subscriptions in the respective store as well and keep the store receipt.
• If requesting a refund within 14 days, cite the Consumer Contracts Regulations and include purchase date and method.
• For postal cancellation, send a signed registered letter to Psychology Today, 115 W 23rd St, 10011 New York, USA and keep the registered-post receipt.
• If you are disputing a charge, contact your card issuer for chargeback or Section 75 advice where applicable.