Cancel Pulsebit the easy way

Core function

Pulsebit is a mobile wellness app that measures heart rate, heart rate variability (HRV), stress and mood metrics using a smartphone camera and sensor input. It sells access to premium monitoring and PRO mode features through in-app subscriptions.

Where it runs

Pulsebit is available as an iOS app and an Android app. The iOS app is published by DIGITAL LIONS APPS, SOCIEDAD LIMITADA; the Android app is published by GOLDEN GATE MEDIA ENTERPRISE, SOCIEDAD LIMITADA.

Quick product facts

Web - direct termination form

1. Open the Pulsebit web cancellation page provided to you at purchase or in account pages. Pulsebit instructs users to use the online termination form to stop subscriptions purchased on the website.
2. Complete the form with the email used to subscribe and the subscription ID if available.
3. Submit the form. The service notes that the subscription will be stopped automatically after form submission.
4. Save or screenshot the final confirmation page as proof of cancellation.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your name (Apple ID).
2. Tap Subscriptions, locate Pulsebit and tap Cancel Subscription.
3. Save the Apple confirmation screen or the email from Apple confirming cancellation.
4. If you need a refund for an App Store charge, request it from Apple; Pulsebit's money-back policy excludes App Store purchases. See Pulsebit's money-back policy for website purchases at official money-back policy.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
2. Select Pulsebit and tap Cancel subscription.
3. Keep the Google Play cancellation confirmation for your records.
4. For refunds on Google Play purchases, follow Google Play's refund process; Pulsebit's own money-back policy does not apply to Google Play purchases.

Email cancellations and refund requests

1. If your purchase was made directly on Pulsebit's website, you can request a refund by sending a written application to [email protected] with payment receipt, date, payment method and reason, within 14 days after purchase in qualifying cases according to Pulsebit rules.
2. Also keep a copy of any email exchanged with [email protected] when contacting developer support.

Postal cancellation by registered letter

1. Prepare a signed letter stating you want to cancel your subscription, include the email used and payment receipt or subscription ID.
2. Send by registered post to: Pulsebit, 107-109 The Grove, E15 1HP London, United Kingdom.
3. Retain the signed delivery receipt as proof of sending.

Moving abroad or change of residence

Rule - If you cannot use the service because of a change of residence, Pulsebit does not publish a specific relocation policy. Send a written cancellation request and proof of new address (utility bill or tenancy agreement) to [email protected] or use the web termination form. Required documents - proof of new address and subscription receipt.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts where a cooling-off right may apply if performance has not begun. See Consumer Contracts Regulations 2013.

Price increase

Rule - Pulsebit's public materials do not list a specific automatic right to cancel for price increases. If the price increase affects your subscription and you did not consent to continued performance at the new price, send a written cancellation invoking the price change and keep evidence of the announced change.

Required documents - notice of price change (screenshot or email from Pulsebit) and subscription receipt.

Death of the subscriber

Rule - Pulsebit does not publish a dedicated bereavement policy. To terminate a subscription after a subscriber's death, contact Pulsebit by email with a copy of the death certificate and proof of account ownership to request termination and refund where applicable.

Required documents - death certificate, proof of relationship and account information.

Legitimate ground accepted by Pulsebit

Rule - Pulsebit accepts refund requests for charges made due to technical reasons after a valid cancellation for website purchases if the user contacts Pulsebit within 14 days after purchase and before the end of the subscription period. The application must be sent to [email protected] and include receipt, payment date and method and account email. Pulsebit excludes App Store and Google Play purchases from this money-back policy.

Required documents - payment receipt or confirmation, payment date, payment method and subscriber email. See Pulsebit money-back policy.

End of commitment

Rule - For subscription plans with a fixed period (yearly), cancellation at the end of the subscription is allowed by notifying Pulsebit or cancelling via the platform used to purchase. Required documents - subscription receipt and confirmation of cancellation or platform cancellation confirmation.

Cooling-off (14 day right)

Rule - Under the Consumer Contracts Regulations 2013 consumers have a 14 day right to cancel distance contracts for services, with a refund, unless the digital content was supplied immediately with the consumer's express consent to begin performance and acknowledgement of loss of the right to withdraw. For residents of the EEA or Switzerland, the Digital Markets, Competition and Consumers Act 2024 also adds subscription cooling-off protections for initial and renewal periods; cancellation takes effect when the consumer gives a clear statement.

Required documents - proof of purchase, signed statement of cancellation and any evidence that performance started without your express consent if you are claiming the right to withdraw. See Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013.

Before you cancel - ask Pulsebit for retention or refund

Pulsebit does not publish standard retention offers. To request a retention offer or refund, contact support with your account email and subscription ID and ask explicitly for a retention discount or a pro-rata refund for unused time. Use clear language: state the product, the charge date, and what you want - e.g. refund for last cycle or a discount to continue. For website purchases, use the refund address [email protected] and include the payment receipt; Pulsebit requires an application within 14 days for certain technical refunds.

What cancelling saves you - concrete yearly calculations

Example 1 - If you are on the mood tracker option priced at £9.99 per month, annual cost is 12 x £9.99 = £119.88 per year. Cancelling that subscription saves £119.88 per year.

12 x £9.99 = £119.88 per year

Example 2 - If you are on a yearly Pulsebit plan at £119.88 per year (mood tracker equivalent), switching to Experi annual at £79.00 per year saves:

£119.88 - £79.00 = £40.88 per year

Example 3 - A Pulsebit yearly plan listed at £29.99 per year compared to Experi annual £79.00 per year shows no saving by switching because £29.99 is already cheaper.

Cheapest real alternative from competitors: Experi UK - £9 per month or £79 per year. Taxmo for accountants is £9.99 per month. Built-in phone health apps are free at £0 per month.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14 day right to cancel online service contracts; once a digital service starts with the consumer's express consent and acknowledgement of loss of the right to withdraw, the right is lost. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair commercial practices.

Relevant law: Consumer Contracts Regulations 2013, Consumer Rights Act 2015 and Digital Markets, Competition and Consumers Act 2024.

How to escalate if Pulsebit does not resolve the issue

Step 1 - Complain in writing to Pulsebit (email and registered post) and keep copies of all communications. Step 2 - If unresolved, get advice from Citizens Advice and escalate to the CMA for market enforcement concerns. Citizens Advice guidance on cancelling services is available at Citizens Advice - cancelling a service.

Payment chargeback and Section 75 are options: for card payments, contact your card issuer for chargeback or a Section 75 claim if your purchase meets the card provider rules.

Access and account data

After cancellation you may lose access to premium features at the end of the current paid period. Export any data you need before the subscription end date. Pulsebit does not publish a specific data export tool in its public documentation; request data export via [email protected] if needed.

Final billing and re-activation

Check your bank or card statement for the date when auto-renewal stops. If you were charged incorrectly after cancellation and you purchased directly on the website, send a refund application to [email protected] with receipt and the required details to request a refund under Pulsebit's money-back rules. To re-activate, subscribe again via the App Store, Google Play or Pulsebit website depending on how you purchased.

Follow this checklist to cancel or dispute a Pulsebit subscription and protect your consumer rights.

Before you cancel

• Locate your subscription receipt, purchase date and the email used to sign up.
• Decide whether you purchased via the website, App Store or Google Play.

Cancellation steps

• If purchased on the website, submit the web termination form and screenshot final confirmation.
• If purchased on iOS, cancel via Settings > Subscriptions and save the Apple confirmation.
• If purchased on Android, cancel via Google Play > Subscriptions and keep the Play confirmation.
• If you want a refund for a website purchase, email [email protected] within 14 days after purchase for qualifying cases and include receipt and payment details.
• If sending by post, send a signed letter to Pulsebit, 107-109 The Grove, E15 1HP London and keep the Royal Mail signed delivery receipt.