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We generate and send your cancellation letter to Purdy and Figg by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Purdy and Figg agreement
Step-by-step guide to cancel Purdy and Figg subscriptions in the UK. Includes timings, refund rights and a 4.8/5 Trustpilot rating.
| Fastest method | Customer Portal - immediate confirmation and direct subscription management via the web portal; order links in confirmation emails |
|---|---|
| Effective delay | Cancel at least 3 days before the renewal date to stop the next shipment; cancellations via portal are applied immediately but will not stop orders processed within 3 days of dispatch |
| Notice period | 3 days before renewal to deactivate upcoming order |
| Cancellation fee | £0 |
| Minimum commitment | 0 months - subscriptions can be cancelled at any time |
| Phone + hours | Not published by Purdy and Figg |
| Postal address for registered letter | Purdy and Figg, Redbourn Road, HP2 7FW Hemel Hempstead, United Kingdom |
Purdy and Figg is a UK-based maker of refillable, naturally scented home cleaning products and refill systems. The business was founded in 2020 and aims to reduce single-use plastic by selling refills and bottle-for-life kits.
Products include Signature cleaning refills, Mediterranean refills, Bathroom Bliss kits and Glass Bottle for Life options. The company offers both one-time purchases and recurring subscription deliveries every 90 days.
| Founded | 2020 |
|---|---|
| CEO | Jack Rubin |
| Employees | ~70 |
| Annual revenue | £39.3m |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Customer Portal (Web) | Log in, open subscription, select cancel or skip next order | 5-10 minutes | On-screen confirmation and email | Easy |
| Send clear cancellation request to [email protected] with account details | 5 minutes to send; response within business days | Reply email | Medium | |
| Post (Registered letter) | Send signed written cancellation to the postal address | Preparing and posting: 30-60 minutes; delivery days | Return receipt from post | Medium |
| Phone | Not published - phone contact details not publicly disclosed | Not published | Call log if provided | Difficult |
| Help article / Support form | Use the help centre article or support form to request cancellation | 10-20 minutes | Email confirmation | Medium |
If you move address and no longer want deliveries, notify Purdy and Figg via the Customer Portal or email. Provide proof document: new address confirmation (utility bill, tenancy agreement) and your account details. Under general contract law the trader should process the address change or accept cancellation; if prepayment has been taken for a shipment already dispatched, use returns policy.
If Purdy and Figg raises the subscription price, you have the right to cancel without penalty if the change is material. Provide the subscription reference and the notice you received from the company. Applicable law: Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 where unfair contract terms are concerned.
Immediate cancellation is allowed. Send proof: death certificate and your relationship to the account holder plus account details. Purdy and Figg should stop future payments once verified.
From company guidance, Purdy and Figg accepts cancellations for personal reasons, moving address, and faults with goods. Required proof depends on the reason: order number, photos for faults, address proof for moving.
Subscriptions have no minimum commitment; you can cancel at any time. If you cancel less than 3 days before renewal the next delivery may still be processed.
Under the Consumer Contracts Regulations you have a 14-day cooling-off period starting the day goods are delivered to cancel and receive a refund. For digital exceptions see the law. If you cancel within 14 days and return products unused, Purdy and Figg will refund the product price and standard delivery cost within 14 days of receiving returned products or proof of return. Applicable law: Consumer Contracts Regulations 2013 (cooling-off rights).
Purdy and Figg's public information shows the company allows subscription changes, skips and cancellations via the Customer Portal. There are Trustpilot reports of customer service resolving subscription issues. When you contact support, ask explicitly for a retention offer such as a temporary skip, discounted next box or a pause for a set number of deliveries. Use the support email [email protected] and quote your subscription ID.
Compute yearly cost and savings using actual Purdy and Figg plans:
| Plan | Monthly price | Annual (monthly x 12) |
|---|---|---|
| Signature Cleaning Refills Only (subscription) | £8.00 | £8.00 x 12 = £96.00 |
| Mediterranean Cleaning Refills Only (subscription) | £9.00 | £9.00 x 12 = £108.00 |
| Signature Counter Clean 90-day plan | £5.00 | £5.00 x 12 = £60.00 |
| Complete 90-day plan (Signature) | £10.00 | £10.00 x 12 = £120.00 |
Example savings: if you cancel the Signature Cleaning Refills subscription you save £96.00 per year. If you cancel the Complete 90-day plan (Signature) you save £120.00 per year.
Cheapest real alternative: The company offers a one-time Signature Refill Pack at £20.40 which replaces the need for a subscription in the short term. Use a one-time buy to pause subscription spending: one-time £20.40 versus subscription £8.00 per month.
The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online purchases. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms such as disproportionate cancellation penalties.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you consider a term unfair, you can complain to Citizens Advice and Trading Standards.
Step 1: Complain to Purdy and Figg by email to [email protected] or via the Customer Portal. Step 2: If unresolved, contact Citizens Advice and your local Trading Standards. Step 3: For qualifying card payments, consider a Section 75 claim or chargeback via your card issuer. Applicable laws: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.
Look for a final confirmation email and a final billing statement. Refunds for approved returns are processed within 7 days to the original payment method according to company guidance.
If products arrive after cancellation and you wish to return them, follow the refund policy which provides a 14-day statutory right to change your mind and a 30-day returns window for other reasons. Refunds for approved returns are processed within 7 days.
After cancellation, keep the account login and confirmation email for 12 months in case you need proof of cancellation. Request data deletion by contacting [email protected] if you want your personal data removed.
To restart a subscription, log into your account and re-subscribe or choose a one-time purchase. If you want the same membership benefits, use the "Select subscription" pages on the website.
Follow this checklist to cancel cleanly and keep evidence.
£5.00
/ mois
3 best-selling original scents every three months, Glass Bottle for Life & cloth. Delivery every 90 days.
£6.66
/ mois
3 Mediterranean refills, Special Edition Bottle for Life & cloth. Delivery every 90 days.
£10.00
/ mois
3 Signature cleaning refills, 3 Bathroom Bliss refills, 2 Glass Bottles for Life & cloths. Delivery every 90 days.
£8.00
/ mois
3 Signature cleaning refills. Delivery every 90 days.
No commitment. Billoff helps you cancel or adjust your Purdy and Figg subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
/ mois
Smol provides low-waste laundry and cleaning pods with a subscription model focused on concentrated refills.
/ mois
Ecover is a larger brand selling eco-cleaners as one-off purchases, not primarily subscription-based.
/ mois
Subscription service focused on toilet paper and tissue, carbon neutral focus but different category.
Purdy and Figg is available in many countries. Here are several frequently cited markets:
What you should know about Purdy and Figg subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Purdy and Figg subscription, whichever payment method you use.
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