Cancel Puzzler the easy way

Products and services

Puzzler publishes puzzle magazines and operates the Puzzler puzzle apps and digital archive. Puzzler offers a free tier plus a Puzzler+ subscription that unlocks ad-free access, archive puzzles and daily new puzzles.

Who runs Puzzler

Puzzler is operated by PUZZLER MEDIA LIMITED, a subsidiary of D.C. THOMSON & COMPANY LIMITED. The company was founded in 1972 and is headquartered in Reigate, United Kingdom.

Company facts

Official pages: About Puzzler and Customer service contact.

Web (Puzzler.com) - detailed steps

1. Go to https://www.puzzler.com/puzzler-app/the-puzzler-app.
2. Sign in with your Puzzler account credentials.
3. Open your account or subscription area and choose Manage subscription.
4. Click Cancel and follow on-screen prompts. Save any confirmation or take a screenshot.
5. Expect final processing up to 30 days before the next renewal date.

iOS (App Store) - detailed steps

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID then Subscriptions.
3. Find Puzzler or Puzzler+ and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android (Google Play) - detailed steps

1. Open Google Play Store and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select Puzzler and tap Cancel subscription. Save the confirmation email.

Phone - detailed steps

1. Call 0800 904 7260 (UK) or +44 (0)1382 575322 (overseas) between 09:00 and 17:00 Mon-Fri (UK times).
2. Ask the agent to cancel your subscription and request written confirmation or a reference number.
3. Note the agent name, time and reference number for records.

Email - detailed steps

1. Send a cancellation request from your account email to [email protected] or [email protected].
2. Include your account name, subscription ID, billing address and the sentence: "Please cancel my subscription and confirm the date of termination."
3. Keep the sent email and any reply as evidence.

Post - detailed steps

1. Write and sign a clear cancellation letter including your name, address, account details and signature.
2. Send by recorded delivery to: Puzzler, 3 Queen Caroline Street, W6 9DX London, United Kingdom.
3. Keep the proof of postage and a copy of the letter for at least 12 months.

Moving - change of circumstances

If you move and Puzzler cannot deliver a magazine or the service due to address change, contact customer service with proof of new address such as a utility bill or tenancy agreement. Cancellation for delivery-related impossibility is permitted under the Consumer Rights Act 2015 when services cannot be provided with reasonable care and skill.

Price increase

If Puzzler raises the price and you do not accept the change, you have the right to end the contract under the contract terms and the Consumer Contracts Regulations 2013 where the contract permits termination for price changes. Provide the notice referencing the price increase communication or screenshot as evidence.

Death of subscriber

In case of death, the subscriber s next of kin or estate executor should email [email protected] or send a signed letter with a copy of the death certificate and proof of authority. Puzzler accepts exceptional circumstances for refund or termination on a case by case basis per the published refund notes.

Legitimate ground - serious illness, bereavement or delayed service

Puzzler accepts exceptional circumstances such as serious illness or bereavement as grounds for refund or cancellation outside the 14-day cooling-off period. Provide supporting documentation, for example a medical note or bereavement certificate. The company statement in research shows these are considered for goodwill refunds.

End of commitment

If your paid period ends and you opt not to renew, cancel before the next renewal date. Puzzler requires 30 days notice to prevent renewal charges. Keep cancellation confirmation to prove termination before the renewal date.

Cooling-off period

For contracts concluded online, the Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most subscriptions. If you cancel within 14 days you are entitled to a full refund unless you gave express consent to start digital content immediately. Provide the original order confirmation and cancellation request as proof. Reference: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Research shows limited public reporting of formal retention offers from Puzzler. There are no specific retention discounts reported in the available customer feedback. To ask for a retention offer, call 0800 904 7260 or email [email protected] and request options: ask for a free trial extension, an annual discount, or a pause on your subscription. Record the agent name and request a written confirmation of any offer before accepting.

What cancelling saves you - yearly cost calculations

Use the real Puzzler prices to calculate savings.

Puzzler+ via App Store: monthly £4.99 x 12 = £59.88 per year. Annual option £29.99 per year. Saving if you switch from monthly to annual: £59.88 - £29.99 = £29.89.

Puzzler+ via Puzzler.com or Google Play: monthly £6.99 x 12 = £83.88 per year. Annual option £49.99 per year. Saving if you switch from monthly to annual: £83.88 - £49.99 = £33.89.

Example cancellation saving: cancelling a monthly App Store subscription at £4.99 saves £59.88 per year. Cancelling a monthly Google Play subscription at £6.99 saves £83.88 per year.

Cheapest real alternative among listed competitors in research: Greymill at £100 per month is more expensive. Therefore the cheapest Puzzler option remains Puzzler+ annual at £29.99 per year.

Key UK consumer law

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for online subscriptions. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms. The CMA monitors hard-to-cancel subscriptions and unclear auto-renewal terms.

Statutory rights and refunds

If you cancel within 14 days you are entitled to a refund under the Consumer Contracts Regulations 2013, except where you gave express consent to start digital content immediately. If Puzzler fails to provide services with reasonable care and skill you can seek a remedy under the Consumer Rights Act 2015.

Escalation steps if Puzzler refuses

1) Complain to Puzzler in writing via [email protected] or by recorded post to 3 Queen Caroline Street, W6 9DX London.

2) If unresolved, contact Citizens Advice for guidance and consider chargeback through your card issuer or Section 75 claim for qualifying payments over £100.

3) If you suspect unfair practices around auto-renewal, contact the Competition and Markets Authority (CMA).

Check access and final billing

After cancellation confirm the date your access ends and whether you will be charged for the next billing cycle. Keep any final confirmation email or reference number. If you cancelled during a paid period you may retain access until the pre-paid period expires.

Data and account

If you want your account deleted, request data deletion in writing to [email protected] and retain the reply. Puzzler may retain billing records for legal purposes; ask them to confirm retention periods.

Re-activation

To re-activate the service, subscribe again via the app or the website. Note that prices may have changed since cancellation.

Use this checklist the day you cancel to protect your rights and evidence.

• Call 0800 904 7260 or email [email protected] to submit your cancellation request.
• If cancelling by post, send a signed letter by recorded delivery to Puzzler, 3 Queen Caroline Street, W6 9DX London, United Kingdom and keep proof of posting.
• Save all confirmation emails, screenshots of on-screen confirmations and any agent reference numbers.
• Note the date and time you requested cancellation and the next renewal date.
• If you request a refund, submit supporting documents for exceptional circumstances such as a medical note or death certificate.
• If you do not receive confirmation within 10 working days, escalate to Citizens Advice or use your card issuer for chargeback if eligible.